Customer Ratings & Reviews
- Model:
- 870730-0030
- SKU:
- 6535031
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.2 out of 5 stars
Customers are saying
Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Good sound, buggy app
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds sound incredible. Not quite as good as Sony, but definitely up there. Wait for a sale before buying.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Loved them, until I didn't
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ANC is amazing as is the sound. Right earbud failed after 7 months.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there,
It's great that you loved the earbuds ANC and sound. Please contact us https://bose.life/contact for help with the earbud not working.
Nic - Bose Customer Support
- Cons mentioned:Connectivity
Don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good brand but horrible product. Really hart to connect Avery single time I want to use
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
We're glad that you have been enjoying the Bose Brand. Sorry that you're left dissatisfied with your Earbuds. We'd love to get further information and help get you connected, reach out to us via https://bit.ly/3UNtwsQ for additional support.
Tegan - Bose Customer Support
- Cons mentioned:Connectivity
Horrible start
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed, stopped working the very next day , would not connect no matter what even reset and still nothing
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
We are incredibly sorry to hear of your experience, this is not what we would expect. We'd like to get additional details and get this resolved, please reach out to us directly via https://bose.life/2kOgS12
Tegan - Bose Customer Support
Infection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I actually got a severe ear infection from using these
No, I would not recommend this to a friendGarbage
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I sold my ipods for these and that was the biggest mistake I ever made. These earbuds take forever to sync, sometimes syncing only one ear bud and not the other. Another really annoying thing is that its always popping a few minutes in to the point it makes my ears ring. Stay away from this over priced garbage of a product.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Wassef .
Thank you for your post. Sorry to hear that you are having difficulty syncing the earbuds. The firmware of the case and the earbuds might need updating. Please follow the steps here, https://bose.life/3JyPEmG. This should also address the popping sound. If you will require further assistance, please contact us here. https://bose.life/3BgUIIU. We would love to help you more.
Marvin - Bose Customer Support
Bad headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can hear static when the sound isn’t playing on your device. When I’m on a phone call using these whoever I’m talking to cannot hear me unless I’m in an absolute quiet room. If I’m outside or driving and I’m making a call nobody can hear me. Do not buy these
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Brian, I'm sorry to see you're dissatisfied with your QuietComfort Earbuds II. Any static should be faint in volume, and is normal in earbuds with active electronics. If you're unable to make a phone call unless the room is completely quiet, make sure your earbuds are being worn and angled correctly, for the best mic performance. Our support team will assist you further here, if required: https://support.bose.com/s/get-help-landing-page?language=en_US. Regards, Fiona M. - Bose Customer Support
Lifetime Bose fan, but not this time, Don't buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new bose quiet comfort II ear buds are terrible; low battery capacity, case is cheap, hinge breaks, no multi light battery level indicator, and difficult to replace buds into case, not intuitive at all. Crap... bring back the old version. I'm changing to another brand.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Scott,
I am sorry to hear that you are disappointed with your QuietComfort Earbuds II due to battery and design issue.
You can check the battery level of your earbuds via the Bose App, or by pressing the earbud until the voice prompt announces the battery level remaining.
If you have any questions, or need assistance, please feel free to contact our team: https://global.bose.com/en_us/index.html
Best regards,
-Lau (Bose Customer Support)
- Pros mentioned:Sound quality
Bose earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent but not for me. I have to listen with only one earbud and they don’t play with only one.
I would recommend this to a friendBrand response from Bose Support
Posted .Hi there,
We're glad you found them excellent. The right earbud can be used on its own currently, and a future firmware update releasing later this year will enable support for both earbuds to be used independently.
Nic - Bose Customer Support.
- Pros mentioned:Sound quality
Ok I guess
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is really good but no what size attachments I put on them they’re always falling out
I would recommend this to a friendBrand response from Bose Support
Posted .Hello, the Quietcomfort Earbuds come with soft eartips and stability bands that come in three sizes. You can us the Fit Test in the Bose Music app to make sure it’s just right.
You can find guidance here to get the perfect fit https://bose.life/3Auy8Mu
Thanks
Matt - Customer Support
Worst earbuds of the 10 i have tried
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t give a lower rating on these. Earbuds will not stay in your ear. If you use for longer then 10 minutes they will fall out. Do not buy. 2 hour use expect to put in your ear at least 30 times. They won’t stay in. If you loose 1 as I did. It fell out in motor compartment right before I was going to put in again
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Matthew.
Thank you for posting. Sorry to hear that your earbuds are will not stay in your ear. Did you know that the ear tips and stability bands can be changed for better fit. Other sizes are included in the box. Here are the steps to follow. https://bose.life/3rD2Stu. If you require further assistance, please reach out to us here, https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
- Cons mentioned:Connectivity
Connection is horrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connectivity issues galore. Dont buy. 3rd time trying these.
No, I would not recommend this to a friend - Cons mentioned:Connectivity
they suck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they have the worst connection issues would rather get airpod pros
No, I would not recommend this to a friendBrand response from Bose Support
Posted .It is surprising to hear you are having trouble keeping your earbuds connected. We have a great guide to ensure that your earbuds are functioning at their best! https://bose.life/3OKrIAP
If you need further help, please reach out to our customer support team who would love to help you: https://bose.life/3nTDo5H
Liam - Bose Customer Support
Bose ??
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love headsets but I honestly cannot give a good review on the bose. 1st when I have both headset on I feel like I'm in a tunnel 2nd when I run and have a hooded-sweater they are so sensitive that my song and volumes changes the whole time. I got so frustrated that I just went back to my old headset.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .HI Jose,
It is odd that you'd feel like you're in a tunnel while wearing both earbuds, and I'd recommend adjust the noise-cancellation level (https://bose.life/4920eh2) with a custom mode). Lowering the amount of noise-cancelling can reduce the pressure feeling. I would also recommend to avoid touch the flat touch surface of the earbuds when in use, this avoid accidently presses during use.
Please contact us https://bose.life/contact for further help.
Nic - Bose Customer Support
Will never buy from Best Buy again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got the earbuds. They were lost by mail but Customer service was NO HELP after speaking to them for over an hour. Ended up having to dispute on my credit card. Will NEVER purchase anything from Best Buy again. Got it from Amazon in 2 days with no issues for the same price so I would purchase from there.
No, I would not recommend this to a friendKeep on dropping them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mix match rubber parts so they can stay on but keep on dropping them ☹️
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Bosé is not getting better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It lose conetion all the time don t spend you money on this
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi, we have a great guide to ensure you keep the best connection with your earbuds here! https://bose.life/3E8zk9U
If you need any further help, please reach out to our customer support team who would love to help you with this: https://bose.life/3nTDo5H
John - Bose Customer Support
Awful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is ok but when it comes to make phone calls is awful not recommended, don't buy it
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Manuel, if you are experiencing issues during phone calls, I'd recommend that you try our recommended troubleshooting suggestions, found on our product support site here: bose.life/44TJ2I1. Should you need further assistance, you can contact our technical support team who will be happy to assist you further: bose.life/3rykPZR.
Liam - Bose Customer support
Buy the sony's
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they constantly drop out to the point they almost become unusable.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Pete,
I am sorry to hear that you are having connectivity issues with the QuietComfort Earbuds II.
If the issue is still occurring, please try to perform a reset. You can find the steps here: https://support.bose.com/s/display-articles?language=en_US&productId=01t8c00000OydAFAAZ&articleId=ka08c000001bufcAAA
If you need any further assistance, you can always contact our team: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Bose Customer Support
Worth the sacrifice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new low profile look and fit, however the 1st generation has better noise cancellation. Okay with the sacrifice.
I would recommend this to a friend