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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4190 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 187 Showing 3,721-3,740 of 4,190 reviews
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good but could be better

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have the best anc if you can get a good fit I couldn’t and no single bud use either

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      I'm glad to see that you like the Active Noise Cancelling. We have a guide here https://bose.life/3iUKQhF to help getting a great fit, and you can also contact us https://bose.life/38DNELy for help.

      Full independent earbud usage is here! Make sure you're on the latest firmware update through the Bose Music app to get this great feature.

      Nic - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Below expectations from Bose

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used Bose earbuds since launched but this Bottom line upfront Not recommended and don’t waste your money. This model is way below expectations, takes longe time to connect to iphone specifically 15 seconds vs other brands takes maximum of 5 seconds, manufacturing defects and horrible noise cancelling.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, we always aim for the highest quality products, so this is unusual to hear. The QC earbuds II use Bluetooth 5.3 and have a connection range of upto 30 feet (9 meters). You can find guidance here bose.life/4766VNI to ensure the best connection.
      These have world class-noise cancelling. You can follow the steps here to ensure these work perfectly bose.life/4aqgTwi
      Thanks
      Matt - Bose Customer Service bose

  • Rated 2 out of 5 stars

    TERRIBLE

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Donot buy it! They constantly fall out of my ears and now only one works. awefull

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, if the ear tips and stability bands that come with the earbuds do not hold the earbuds in place and you have tried all possible combinations with them, you can purchase an alternate sized kit of ear tips and stability bands that could help hold the earbud in place. You can view these here: bose.life/479nlWP. Should you need further assistance, please feel free to contact our technical support team, who will be happy to assist: bose.life/3rykPZR.

      Liam - Bose Customer support bose

  • Rated 1 out of 5 stars

    Total Garbage.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complete downgrade except for noise canceling bose just showing they stopped caring about quality and are just going for name awareness half the time touch controls dont work or one of the earbuds wont charge save the money and buy 2 cheap sets thatll last because these didnt even last 6 months.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Jace, we have many troubleshooting suggestions for battery issues that can be found on our product support website: https://bose.life/3RxJJU3. Should you need any additional support, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Bose Customer support bose

  • Rated 2 out of 5 stars

    The noise cancelling

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling is not good enough for the price

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Oh well

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to get new ones. Not worth the money. Wldnt recommend.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Meh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They stopped working 2 weeks later and it wasn’t connecting

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good for calls

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The words buds have owned. I dont know why i paid 300$ for this . Folks on the other side never hear me and this model picks up all the sound around me instead of isolating my voice.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Avoid

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keep disconnecting. Bose app wont recognize headphones

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not the Bose I am used too...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had these less than 2 months and right ear bud has "rattle" noise. There we not dropped, they saying their case while not in use, really disappointed. Bose has been a go to for me for years in a variety of products.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      If the right earbud of your QuietComfort Earbuds II is "rattling", there could be different causes of this. Try rebooting your smartphone, to ensure the Bluetooth connection is strong. Also, clear the pairing lists on both sides and set up a new connection. Failing that, our support team will take a closer look if you contact us. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Very poor connectivity

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completely unusable due to Bluetooth cutouts. Even when the Bluetooth didn't cut out, the app wouldn't stay connected for more than a minute. Noise cancelling must have been defective on mine because it ended up amplifying the sound of my ac unit even when the app said I had a good fit.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Alex! It is surprising to hear that you are having trouble connecting your earbuds. We have a great guide that I am certain will help make sure you have a great connectin to your earbuds: https://bose.life/3RItZOt

      If you need any more help, our customer support team would be happy to assist you! https://bose.life/3nTDo5H

      John - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Horrible Microphone.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these 1-month ago, and EVERYONE says they can’t hear me. The mic is awful! The listening quality is fine, no better or worse than the JBLs or the earbud Pros I’ve opened in the past- but if you intend to use these to talk to someone else- pick ANYTHING else.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hey Richard,

      I'm glad that the sound quality of the earbuds is something you enjoy. I can see you're not satisfied with the microphone of the earbuds, and I'd like you to try the steps here https://bose.life/3Ilh6DM to see if those help. You can also contact us https://bose.life/38DNELy if needed, as we'd love to have you enjoying your earbuds in all aspects.

      Nic - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Only good for a year

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left earpiece broke after 13 months, funny how that's right after the warranty period ends.... The left earpiece now just nonstop cracks and keeps popping which left my ear ringing for the rest of the day on the last day that it was working.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Alan, I am sorry to hear that your QuietComfort earbuds II have received damage to them,
      if you require service on these earbuds please reach out to us so we can assist you with this.
      If you run into any issues, please reach out to support and we’ll be happy to help!
      https://bose.life/globalsupport

      Thanks
      Jack - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Too much noise

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was not good around my working area i wish the last longer. The battery

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Conked off in 2 months

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my second in a year.. the replacement.. and the right ear plug is not getting charged and since this was a replacement of the original the warranty is off.. Bose is losing its durability.. no more bose for now

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Andy,

      I am sorry to hear about the battery issue you are facing with your QuietComfort Earbuds II.

      We would love to hear more about this, so please get in touch with our support team so we can assist you further: https://global.bose.com/en_us/index.html

      Best regards,
      Lau - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Not good for runners

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is not very good; it often falls off the ears.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Fit, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    You NEED these earbuds!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bose Quiet Comfort Earbuds 2 are absolutely amazing! As with all wireless earbuds that claim to be noise cancelling, I was a bit skeptical. These really are! Customizable fit means that if your earholes aren't the same, you can really get them to fit you correctly with the supplied 3 soft ear pieces. Setup is super easy. The guide includes a QR code for the app. Once you have gotten the app for your particular phone, setup is a breeze. Trust me, you WANT the app. The eq adjustments alone are worth it. You can also custom name your earbuds. There are different modes you can set up. The Earbuds 2 have a 'quiet' and an 'aware' function. Quiet is complete noise cancellation, while aware lets sounds through so that you can hear ambient noise almost as is you weren't wearing them. Great for turning off music to have a conversation. Easy controls, that are partially customizable for volume up/down, use features , next/previous track and accept calls all without having to go to your phone. Useable with voice assistants on both Apple and Android phones/devices. Connects to every device I could find with bluetooth. Tablets, phones, laptop and desktop. Sound quality is amazing as well. Excellent bass, midrange and clear highs. Bass had good thump without distortion, highs/treble were clear without being tinny. The sound really gives the impression of "Filling Space". Audiophiles will really love these earbuds For motorcycle riders, they do fit under some helmets comfortably. While probably not recommended as earplugs for riding, they do a good job of reducing wind noise, while being able to hear whatever you may be playing (couldn't find anything specific from the manufacturer about how many db reduction). The ultimate test for me was using while mowing. They really do block out a lot of the noise from the mower. So much so that music could be listened to at a reasonable volume without blasting out eardrums. Phone call quality is excellent. Parties on the other end could hear me clearly with little to no background noise or distortion. No 'tunnel' sound like on a lot of headsets. The charging case is pretty on-par with an LED light to indicate charging. My only concern is on a couple of phones, the app would randomly not connect to the earbuds. Force stopping the app and restarting it fixed the issue every time. It wasnt enough of an inconvenience to drop a star, as even when not connected to the app, they still connected and worked with the devices. All in all, highly recommended!

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there,

      We always love to see reviews that show you love the amazing sound, and performance of the noise cancelling. We can see you've gone through all the aspects of the earbud, which we always recommend doing to ensure they are right for you.

      The extra feedback on wearing them with a motorcycle helmet is definitely helpful, and we're glad that they helped block out the noise when you were mowing your lawn.

      The app connection concerns you mentioned can be related to app permissions, we'd recommend checking the app permissions on any phone with the Bose music app. We have a guide here  https://bose.life/3KZwlTD that can help with the connection concerns.

      Nic - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its work perfect i like that recommendation for this to use

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Battery life, Fit

    Rated 5 out of 5 stars

    Best in-ear buds.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality build, stays in your ears, heavier on the bass if that is your preference. Battery life is very good, check the stats. Noise cancelling is next level, it really islolates your music. Better in all categories in general than airpods. The only negative is you have to do a lot of registration/logging in with confusing setttings with a separate bose app that doesnt work well. Once you get over that hurdle they work great.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Na

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to replace several times and had to pay money when I had warranty

    I would recommend this to a friend