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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4190 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 190 Showing 3,781-3,800 of 4,190 reviews
  • Rated 4 out of 5 stars

    Very light and comfortable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They remind me of airpods, but I do slightly prefer these

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The best!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear buds are easy to use, sound really great and the quiet feature is the best! Love how they shut off by simply removing from my ear

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some of the best headphones that I've had in a while really like the different EQ features that come with it and also the bass is amazing

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not have a good experience with these, software and listening quality very poor, I own a number of other Bose products from noise canceling headphones multiple, other products. I was expecting a mischievous better quality and performance

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Thomas, glad to hear that you are a collector of our products. If you are not happy with your experience with the earbuds, I encourage you to contact our technical support teams, who will be happy to assist you. You can find their contact information here: https://bose.life/3ZftI5T.

      Liam - Bose Customer support bose

  • Rated 1 out of 5 stars

    Overpriced Garbage

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned many different ear buds over the year, and these are the absolute worst. In 2 months the right ear bud has completely quit working, the left earbud is super glitchy, don’t stay in place well, just overall awful.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, If you are experiencing issues such as the earbuds not feeling secure, I'd recommend that you check our suggestions founds here: https://bose.life/447xkd1.
      For earbud power issues, please view our recommended troubleshooting from our support website: bose.life/3NfBoB6. Should you need further assistance with other issues, please contact our technical support team, who will be more than happy to assist you further: bose.life/3iazBx7.

      Liam - Bose Customer support bose

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the true wireless earbuds from bose. Not having EQ for previous versions was stupid

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Look no further

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose makes excellent products & this is is no different, I waited for 2+ months to put my review, but I can saw “look no further”

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bose headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not waste your money on this product, either the headphones I bought are defective or these are the worst headphones I HAVE EVER BOUGHT.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear of your unhappiness with your QuietComfort Earbuds II, Clifford! We'd like to know what's wrong, so please contact our support team for help: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Not worth the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these with the "you get what you pay for" mindset and well they're good as far as you are listening to music but when it comes to phone calls they are horrible whoever you are talking to hears every background noice.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, If you are experiencing sound quality issues or need assistance, please contact our technical support teams, who will be more than happy to assist you further. You can find their contact information here: https://bose.life/3AqXf2e.

      Liam - Bose Customer support bose

  • Rated 5 out of 5 stars

    Great sound from little ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As with all things Bose, these do not disappoint. They sound amazing compared to any other buds I have tried including Sony,

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bose headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For this brand the headphones would not charge after just a couple of months bery disappointed. Bose should stick to home products and get out of the headphone business purchased 3 pairs and returned them all

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Joe,

      It is surprising that you've returned the earbuds from them not charging, try the guide here https://bose.life/44UJEO4 for help. We'd also like for you to contact us https://bose.life/3rykPZR for help with this.

      Nic - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Not worth the money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My second pair in a week the first one i had to return because there was a statiqui noise coming out of the right ewrbud while listening to music i than returned and bought another pair and guess what the same noise coming out of the same earbud it sounds like a piece of trash bag moving around in my ear is so annoying im bringing these back im so disappointed with these earbuds dont get me wrong theu sound great but idont wanna spend 300 and hear a piece of noise in my ear makes slno sense whats going on with these new earbuds is anyone experiencing the same problem

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,
      We're glad to hear of your feedback regarding the audio quality of your product. So sorry that you were facing some unexpected static, this is not what we would expect. It's likely the stability bands may be out of place which can cause feedback from the Noise Cancellation technology. I'd recommend taking a look at our troubleshooting guide here: https://bose.life/3gkQiJC
      If you have any further concerns, do not hesitate to reach out to Bose support via https://bose.life/2kOgS12 where we will be happy to get this resolved.
      Tegan - Bose Customer Support bose

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Disappointing from Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I expected these to be top-notch noise canceling headphones soon as I put them on I just felt and heard that they were way worse then my previous headphones Sony wf1000xm4. After 2 months of just wearing these I try connecting them to my computer and a completely just malfunctioned the left earbud only went up to like 10% volume compared to the right the only good thing about these were the audio quality and that was subpar would not recommend

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Christopher,
      We are sorry to hear that you're not completely satisfied with your earbuds. We'd love to get further details on this battery concern you are facing, please reach out to your local Bose technical support team via https://bit.ly/3UNtwsQ where an agent will be happy to help get this resolved for you.
      Tegan - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Comfortable as the title goes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty comfortable Great noise cancelation for ear buds, better than AirPods pro Good microphone and noise isolation for calls

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose quiet comfort II Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to say so much about this purchase. I’m glad I made the purchase because they are Bose !!! They are awesome!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose earbuds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earbuds by Bose, thanks Best Buy… I would recommend to friends and family.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Had to return them..

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt enjoy these at all. Took them back and got Airpod Pros instead. They werent too iphone friendly imo. Especially to answer phone calls etc.. wouldnt recommend

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great but not perfect, 4.5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really want to give these 4.5, but I'm not rounding up because 5 would mean that they're perfect. I am a Bose fanboy/lifer and think that these are a very worthwhile addition to the Bose lineup. I bought the first QC earbuds when they came out and have been very happy with them for 2+ years. I didn't actually need these but got curious enough to give them a try after resisting during their release. The biggest pros are the much more compact case size and the smaller profile of the buds in-ear, although neither aspect of the first generation bothered me that much. Sound quality and noise cancelling don't seem to be all that different from the first gen, but that's not a con because they were excellent for the first gen. The meh of these is only specific to people that might be switching from the first gen, and it's that the touch controls are slightly different. Not a huge deal, they're easy enough to learn, but it seems unnecessary for them to be different between generations. The biggest cons for these are 1. no wireless charging (huge step down from the last generation) and 2. still no multipoint connection, with no likely future of it. I am not sure whether competitor earbuds have multipoint connection (I believe it is an upcoming update of Sony's version of these), but Bose over-ears have always had it. It is not too difficult to switch between devices but at this price point--highest in class, I believe--there should be no holds on features. The cons are significant enough that if I were a first-time Bose noise-cancelling earbud buyer, I would lean toward buying the first generation that is now $100 cheaper.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    2nd time rip off

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once again my earbuds arent workong properly. I bought the first gen and they had the same problem. I am thinking this is a trend.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear your QuietComfort Earbuds II aren't working as expected, Jon! Please contact our support team so we can see what's happening and help you. Regards, Fiona M. - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Bose Earbud review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The are extremely expensive and they do not sit comfortably in my ear even with the small cushion. I was only given one medium size cushion and when I am talking the person I am talking to can always hear the background noise.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, The earbuds have built-in microphones that filter out ambient noise to focus your voice and deliver conversations clearly. It is unusual to hear that people have been hearing back ground noise when you talk to them. You can find guidance here to ensure the buds work best on calls https://bose.life/3G2OAae
      The buds are designed to maximize comfort with soft ear tips and stability bands. You can get support for the best comfort and fit here https://bose.life/3t8dcXz
      When purchased new from Bose the earbuds come with 3 pairs of eartips (Size M pair pre-installed on buds) and 3 pairs of stability bands (Size 1 set pre-installed on buds) in the box.
      If you need any further assistance, please reach out to us directly at https://bose.life/3kp6LLF we would love to help.
      Thanks
      Matt - Bose Customer Service bose