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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4190 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 205 Showing 4,081-4,100 of 4,190 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve tried a few earbud and these are by far the best ones I’ve ever had!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have great noise canceling modes, from adaptive to complete silence

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose Earbuds review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best ear buds I have ever own, best purchase of my life

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Worst BOSE product ever!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is good but they lose connection constantly. They will not stay connected to your phone. Issues include not being found when pairing, wont pair when found, when it does pair no sound will come out of them. Ruined ALOT of workouts because no music due to these crappy headphones. Called BOSE multiple times and they fix them but they will always stop working.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      Thanks for leaving your thoughts on the QuietComfort Earbuds II. It's great to hear you liked the sound quality but it's disappointing that you had issues with constant connection loss. That's certainly not intended of the product and not normal behaviour.

      If you continue to have problems with this, please reach out to our team via https://bose.life/3ET4mCs.

      Jeff - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Not Worth the Price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the price. After a quick test, I placed them on charge. After 15 hours they only showed 70% charged. Used them and almost depleted the batteries, charged for 24 hours, still only showed 80%. Just don't think that should be the norm for $250 ear buds. In the sound, if I take one out to talk, it has some static and it takes placing them back in the charger for a couple min to reset. I have used them a few timws now and the batteries last abot 3 hours, constant use, and static is present. I plan yo return after today if they are not fully charged and static is cleared.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not as good as the first one.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the first Bose quiet earbuds, the sound is amazing of course, it is Bose after all,at my job I can listen to my podcasts using only one, the right one. I wanted to buy this one bc Bose has a new software that you can use only one the left ear, since I alreadynuse mine for the right ear only I thought it would be perfect to buy this one for the left ear only when at work. The sound is perfection but it bothered me so much that I just used a little and had to return it, it's smaller than the first one, I like bulky things and it was not as comfortable as the one I have which for me was a disappointment!

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,
      Thanks for your feedback, we are happy to hear that you've been loving your first edition QuietComfort Earbuds and love the audio of your newest edition. You should take some time to experiment with different eartip and stability band sizes to arrive at a combination that suits you, providing a gentle seal and a comfortable, stable experience. Keep in mind that it’s common for left and right ears to vary slightly in shape, so sizes may not match from left to right. Also, eartip and stability band sizes may be mixed and matched. If you find that you need alternate sizes, extra small and extra-large eartips and stability bands are available through Bose Support.

      Tegan - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality. I love the sound of the bass. Bose never disappoints me.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    No title

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose-QuietComfort Earbuds II True Wireless is excellence product

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Not bad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound when listening to music love them.. talking on my cell phone not so much.. lot of calls people cant hear me

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Earbuds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earbuds, way better than another brands. I recommend it 100%

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    excellent buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent sound quality in short excellent quality

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Ear buds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got them for my wife she loves them, they made a good gift

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Ear buds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, sound great, look great, very happy with them

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 2 out of 5 stars

    Poor case design

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds are fine. They are quite and comfortable. The case design is poor. The function of the case depends on a very flimsy hinge. The hinge on my case snapped after I owned the product for only 2 days. Once the hinge snaps, there is no magnetic closure or anything to keep the lid on. Bose would not replace the case and wanted me to pay $99 for a new one. Now I have to keep the lid on with a rubber band. If you do buy these earbuds, get a protective cover for the case.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Marsha,

      We're very sorry to hear that you encountered this issue with the charging case after just 2 days. Whilst I appreciate you have already contacted our customer support, I've love to see if we can support you with this further. Please reach back to our customer support team. You can also send us a private message on Twitter or Facebook - https://bose.life/2WZOG8Z.

      Thanks,
      Charlotte - Bose Customer Support bose

  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    In ear headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the item. I do t like that you can’t charge them wireless

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose earbuds the best ever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding noise cancellation. Great sound. Glad i got them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT PRODUCT/ my own fault.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would love to give you a review, unfortunately I one of them two days after I purchased them. My suggestions to anyone who buys this product, take the time to put them back into their charging case, because the first time you don't you lose them. I had to save up to purchase these, losing one of them was heartbreaking.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Bluetooth connecting is horrific

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prior to purchasing the QC II Earbuds I had the originals that worked excellent. These don't connect easily and if you don't have the carrying case with you you cannot reconnect. It has become a nightmare to use these and I will be returning them. Its a shame because the noise cancellation is top notch

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Rob, If you are experiencing any issues with connecting the earbuds. We have many troubleshooting suggestions that can be found on our product support website here: bose.life/3RItZOt. Should you need any further assistance, feel free to contact our technical support team, who will be more than happy to help: bose.life/3rykPZR. Liam - Bose Customer support. bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Absolute Best Noise Cancellation from an earbud

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise cancelling/sounding buds imo compared to everything ive tried out there. Remarkable noise cancelling without the discomfort or cumbersomeness of other brands. This beats the premium offerings from Sony XMs, Jabra and Apple. Ive really enjoyed the Jabra Eltie 75/85ts for their punchy bass, the amazing fit and sound profile that accentuates EDM/HipHop in the Beats Fit Pro for workouts and the low profile designed buds and balanced sound of the Sony Linkbuds S. But these QC IIs revolutionize noise cancelling. For music, sound is crisp and clear and bass is well defined. Call quality is super clear and I appreciate the smaller form factor too. Very good improvements. I cannot compare these to the previous versions as far as sound quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Great earbuds for Sound - poor fit design

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ANC is awesome and so is the sound, but don't expect to keep these buds in your ear. In addition the charging case is poorly designed. Placing the buds in the case and closing the case does not always guarantee a charge. You have to intently push down on the ear bud and ensure that it is contact. While exercising and other activities, expect to be constantly adjusting them in your ear.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      Thanks for leaving your thoughts on the QuietComfort Earbuds II. It's great to hear you enjoy the sound and ANC of the earbuds! With regard to fit, there are a few sizes of different tips and rings in the box that you can try to get them sitting comfortably in your ears. Should you find that none of the tips fit well, there is an alternative sizing kit available. Please reach out for more information regarding this via https://bose.life/3ET4mCs.

      Jeff - Bose Customer Support bose