Customer Ratings & Reviews
- Model:
- 870730-0030
- SKU:
- 6535031
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.2 out of 5 stars
Customers are saying
Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Awful save your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They updated the app so you could use any side of ear bud only since the update everyone is complaining of connection issues. Until the fix it do not buy it. It is that bad.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, If you are experiencing any issues with your earbuds after an update, I recommend that you check out our recommended troubleshooting via our product support page here: https://bose.life/3GHYLAH. Should you need any further assistance, please do contact our technical support team, who will be happy to assist you further: https://bose.life/3ZYlfEh.
Liam - Bose Customer support
- Pros mentioned:Sound quality
Awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome the best of the best earphone ever………………..
I would recommend this to a friend Recycled
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought i was getting new ear buds but as i registered them, they came up as refurbished. Very disappointing!!
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Chas, if you ordered new QuietComfort Earbuds II but they're showing as refurbished, then please contact us for assistance, so we can take a closer look: https://support.bose.com/s/get-help-landing-page?language=en_US. Regards, Fiona M. - Bose Customer Support
- Cons mentioned:Connectivity
Bad product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps disconnecting of my iPhone Bluetooth and phone talk quality is very poor
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello there,
I am sorry to hear that your QuietComfort Earbuds II are loosing their connection with your iPhone. I'd suggest resetting your earbuds, following these steps: https://support.bose.com/s/display-articles?productId=01t8c00000OydAFAAZ&articleId=ka08c000001c0obAAA&language=en_US
If your issue is still occuring, please contact our support team: https://global.bose.com/en_us/index.html
Best regards,
Lau - Bose Customer Support
- Cons mentioned:Price
Bad quality Noise in left bud
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I buy this bose quietcomfort earbuds ii, 3 day and i have problem, the left bud have a noise, to much money for this quality.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, we are sorry to hear that your left earbud has low volume. We'll be happy to help you with this, take a look at our troubleshooting guide here: https://bit.ly/3EOnPF3 if after these steps this concern persists, reach out to your local Bose product support via https://bit.ly/3UNtwsQ
Tegan - Bose Customer Support
Look for other models.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible design. Touch controls consistently triggered inadvertently by insertion or hats. Cannot adjust sensitivity of control or inactivate it.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
Thanks for your feedback regarding the QC Earbuds II. I can appreciate how unwanted triggers can can be a real pain.
The thing is, those little taps and swipes are what let you control things like playback and volume. They're a big part of what makes these headphones so convenient for so many people.
In an attempt to avoid this being problematic for you, I'd recommend adjusting your grip: Try holding the headphones in a way that avoids the touch sensor areas. It might take a little practice, but you should be able to make adjustments to fit without triggering actions.
We're always working on improving the responsiveness of our touch controls, and your feedback is valuable in that process. Thanks for taking the time to share your experience!
In the meantime, if you need any assistance, our team are here to help! Please get in touch via https://bose.life/3ET4mCs.
Jeff - Bose Customer Support
Search popping noise (always the left side)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be a known issue with this headset with no fix, I've had two replacements in a month. Back and forth with customer service has been awful. Besides that android app has never worked right. Rarely says I'm connected to my headset, logs me out of my account randomly, I've tried to register my product in app three or four times and it doesn't seem to stick This is my first and last Bose purchase.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
I am sorry to hear that you are experiencing repetitive issues with your QuietComfort Earbuds II.
If the connectivity issues persist with your product, please contact our support team, so we can look into this and find a suitable resolution with you. You can find our details here: https://support.bose.com/s/get-help-landing-page?language=en_US Best regards, Lau - Customer Support
- Cons mentioned:Connectivity
DO NOT BUY. THEY SUCK.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the WORST headphones of all time. They dont work half the time. The left one randomly stops working
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Anastasia,
I'm sorry to hear you've not had a positive experience with the QuietComfort Earbuds II. If the left bud is not working randomly, it could be that they're not charged, the pairing could be corrupted or you may be experiencing cross-body interference.
Remember, you get lifetime free technical support with Bose so please reach out to us via https://bose.life/3ET4mCs so we can work on resolving this problem for you.
Jeff - Bose Customer Support
- Cons mentioned:Connectivity
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.People I’m on the phone with can hear background noises. The right earphone goes in and out
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Dylan,
I'd recommend following our guide here https://bose.life/44YrETz for help with the call quality. Please also try the steps here https://bose.life/3YL0Gfv for help with the right earbud, or contact us https://bose.life/3rykPZR for further help.
Nic - Bose Customer Support
Poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Theel left ear bud does not always charge. Found mutiple times it was only 10% charge when i tried to use it. Not as good as previous versions
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Mike,
Sorry to hear that your left earbud is not always charging. Do ensure that your stability band is on correctly, if not, this can interfere with the charging connections.
If you require additional support, do contact us via https://bit.ly/3UNtwsQ
Tegan - Bose Customer Support
Bose air pods
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They suck and Best Buy’s return policy is the worst . After purchasing these air pods and working out at the gym, the sound would sometimes be distorted I did everything imaginable (cleaned with dry cloth,checked YouTube for answers)before calling Best Buy and letting them know of the situation and that I’d purchased a warranty long story short I’m out of 300 dollars and haven’t bought anything else from Best Buy please learn from this
No, I would not recommend this to a friendJamesM
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are not worth the money. I had a set of the regular Quietcomfort Earbuds that I loved and they quit working about a year old. Called Bose and they sent me the new “upgraded” Quietcomfort II earbuds. So much for “upgraded “. More like “downgraded”. They do not fit as well, they do not sound as good, AND the noise cancellation is not as good. This will probably be my last Bose product.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi James,
I'm saddened that you don't like the earbuds. We always work to improve our products, and will take your feedback. We do have a guide here https://bose.life/3OE4iNt on how to improve the fit, and here https://bose.life/3CanA5T for customizing the EQ for the earbuds. You can also customize the noise cancelling following our guide here https://bose.life/3OASkUN.
I'd also ask to reach out to us https://bose.life/contact for further help if needed.
Nic - Bose Customer Support
Not reliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give it 0 I would. Had for 1 week then left headphone stopped working completely. When removed from case it says fully charged but no sound. 4 hours later right headphone will not play music at all. Everything says it’s connected to iPhone and still nothing. Looks like hosed focused on all the bells and whistles and not the basics.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Donald, If you are unable to hear any audio from the earbuds, I recommend trying our troubleshooting suggestions that can be found on our product support website: bose.life/3E8PEay.
Should you need further assistance, please reach out to our technical support team, who will be able to assist you further: bose.life/3rykPZR.
Liam - Bose Customer support
Bose headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like the sound quality when used for phone call conversations
No, I would not recommend this to a friendhot garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.garage, half the time I'm having to take them in and out of the case and my ear to try and get them to connect, and they keep disconnecting for no reason. sound quality is mediocre at best. and quiet feature causes random click artifacts in the sound.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hey there,
The connection issues are odd, and I'd recommend trying the steps here https://bose.life/3O3XIxP to help. Please make sure the earbuds are correctly adjusted and fitted as per our guide here https://bose.life/3Q4AgDu to get the best sound quality. Incorrect fit may also cause unwanted noise from the noise cancelling.
Should you need further help then please contact us https://bose.life/3rykPZR as we'd love to have you enjoying your earbuds.
Nic - Bose Customer Support
Quiet comfort II
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible! Tried all Three inner ear plastic buds and they don’t fit well in my ear. The earbuds kept falling off my ear and I’m afraid to loose them. Took them back and had t a refund. Don’t know why Bose didn’t keep the same design of the plastic inner ear that fit better on the older generation and sport earbuds.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi.
Thank you for your post. Sorry to hear that the earbuds does not fit you well. We do offer alternative sizes for eartips and bands. To avail these, please reach out to us here. https://bose.life/3BgUIIU. We would love to help.
- Marvin
Noit delivered
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was scheduled to be delivered today, need for a Christmas gift. Recirved a message that it may not come until after christmas, if not by January 4th i can get a refund, i would like my money back so i can purchase a different item this week or the product i purchased
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Sound and fitting quality.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is no doubt the best! However these earbuds struggle to stay in longer than 5 minutes. I have changed the sizes of ear pieces to attempt to resolve this but no luck. Seems to me its just a poor fit design. Wish bose didnt let me down this time around :(
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Benny,
I'm glad that you love the sound from the earbuds, and understand it's frustrating that they fall out. Follow our steps here https://bose.life/3hGxxBd to make sure you have the best fit. You can also reach out https://bose.life/38DNELy to order the different sized ear tips that may help.
Nic - Bose Customer Support
Sound quality is horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are THE worst earbuds. The sound quality is horrible. Im disappointed in this purchase considering the brand i expected better satisfaction which i why i made the purchase.⁷
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
I am surprised you're not happy with the sound quality of the earbuds. Please try different source devices, and that the earbuds are sitting correctly in your ears (https://bose.life/3wIxoV9).
We'd also love to help you, please reach out to us (https://bose.life/contact) for support.
Nic - Bose Customer Support
Bose bluetooth speaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Writing a review so people know that Bose do not back there product. I had a bluetooth speaker that I paid good money for and it stopped charging and they did nothing for me. I will NEVER buy Bose product again…………………………
No, I would not recommend this to a friend