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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4187 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 4,187 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fantastic ear buds!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is insurmountable. Great punchy sound! The noise cancelling is great!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    These are great!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancellation and east to use! They provide the sound quality expected from Bose. They are fairly intuitive and easy to set up to use. I can attest that they minimize noise from a jackhammer on concrete and cancel plane engine noise.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Quality product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are good quality with good sound. After 30 minutes, they do start to hurt your ear.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Always been a Fan of Bose....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased many Bose products over the years. Mostly speakers. First time with ear buds. The best feature is the noise cancelation. Music is super crisp. But the noise cancelling feature makes this purchase worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Mostly good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don’t sit in my ears correctly and seem to shift. I have changed the cushions on them, but it still happens. The noise canceling feature is great!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Bose QC Earbuds Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones that have an incredible sound and very user friendly features.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose Earbuds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good set of earbuds but had to return. I love the Bose product and the noise canceling was excellent but I like to wear one earbud and this was not allowing me. I need to hear my surroundings so I bought the Apple Pro which give me that comfort since of security.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality & Comfort At It's Best

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome headphones. I got myself a pair and my wife ended up liking them also. We got her a pair too. Great sound quality and comfortable to wear for extended periods of time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome Sound Quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable. Noise cancellation mode really works. I can listen to music and vacuum the carpet at the same time! Best part: Awesome sound quality! What’s not to like? Very happy I chose the Bose.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Ulitmate in-ear bose experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These easily blew away my wf-1000xm4’s, the sound is dynamic, and the noise cancellation is superior. Buy these if you got the extra money for them!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    I expected more from Bose.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your goal is to listen to music and have a quiet environment in a busy place. These are great. Talking on the phone or keeping them connected to stay on task with what you are doing on your device...well be prepared to go through the on and off again, routine.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks for your review. I'm happy to hear you've been enjoying the noise cancellation of your QuietComfort Earbuds II. However, the connection and phonecall issues you've mentioned are something we'd like to troubleshoot with you. Please contact your local Bose customer support team for assistance. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Bose is awesome but best buy not so much

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is amazing,I would like to address that I ordered online and picked up instore. When I picked them up in store it looked like someone dropkicked the box and it was completely covered with their order sticker. I asked if I could exchange them for a box that was more presentable for a Christmas gift... the customer service who looked like a profesional LARPer couldnt have been more confused how to process this request because it wasn't written in python. He then told me they didnt have any to exchange with... but having keen eyes I noticed about 5 boxes of the same ear buds placed directly behind him. Needless to say customer services has gone down hill and will avoid best buy at all costs.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Noticeably better than the Sony's

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the top of the line Sony buds that everyone raves about. They were absolute trash and stopped working 40 days out of warranty. The Bose sound better and work with my iphone better. The noise cancelling is 10x better than the Sonys.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Nice but kind of annoying

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice ear buds but if you have apple sometimes the connection is annoying because you will use a third party app to connect

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Connectivity Bugs

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound better and cancel noise better than any other earbuds incuding Sony’s XM5 earbuds. But the connectivity issues are wild. I had two pairs and each had the same issues with the bluetooth connection that made it unbearable to use. For earbuds that cost this much the issues I’ve experienced were unacceptable.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Stephen.
      Thank you for reaching out to us. It is amazing to hear that you are loving the noise cancelling feature of the earbuds. Sorry to hear that you are having connectivity issue with it. Usually this is just the Bluetooth connection needing refresh. To do this, please follow the steps here. https://bose.life/43So64J. If you need further assistance, please reach out to us here, https://bose.life/3BgUIIU. We would love to help.
      - Marvin bose

  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    I loved them

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought this was a very well designed item. It takes into account comfort, ease of use, sound quality, and size. Bose almost always knocks it out the park with their products.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Only a month in with these and all fine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I’m giving these ear buds four stars as I haven’t had them long enough. The sound is excellent… you can control the bass and treble and there is an “aware” mode if you need to let outside sounds in along with the usual “quiet” noise canceling mode. They are comfortable in the ears and give rich sound without sounding “tinny”. I previously had the QC 30 with the neckband and the neckband broke. I really enjoyed those and the sound was excellent. So I’m hoping these will last as long as the QC 30’s did. So far…. so good

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Not what I expected from Bose.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good noise canceling as well as sound quality. However, I've had a very bad experience connecting to the Bose app. The left earbud stopped working out of the blue. And Bluetooth connectivity is unstable. Honesty, its too disappointing. Very bad Bluetooth connectivity. Sony definitely does a much better job.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hey,

      It's awesome to see that you're enjoying the sound quality and noise cancelling of the earbuds. The connecting issues not normal, and I'd suggest checking the left earbuds stability band is correctly aligned, this will help ensure it is seated in the case fully when not in use. You can also try the steps here https://bose.life/3RK6jcn for help with connectivity, or contact us https://bose.life/contact as we'd love to help.

      Nic - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose' best small earbuds...highly recommend it if you are going to sit and use them or brisk walk...not good to use while running or ruding mountain biking...I have tried different earbuds, all types...these are by far the best overall.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best earbuds in the world!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched to these earbuds because my AirPod pros broke. Needless to say i wont be going back to AirPods because Bose blows them out of the water lol. The noise cancellation is the best I’ve ever heard.

    I would recommend this to a friend