Customer Ratings & Reviews

Great product!! High quality sound! Noise cancelation is amazing. I work in a very loud factory and its just like im wearing regular earplugs. Definitely worth the money in my opinion.

Purchased a pair of the Bose wireless Bluetooth years ago as a gift and decided to upgrade to the new noise cancellation wireless ear piece. Very pleased with my decision and work great with my iPhone 13.

Sound quality and noise cancelling is second to none. Fits great. Some times blue tooth connection to my iPhone 10 is lost. Maybe my iPhone. I would recommend these to anyone.

Sound quality is good but, keeping them in your ear can be quite painful because of the tips. Please make some guards for the tips

The noise cancelling feature is AMAZING! I cut grass and I can actually hear my music over the mower and weed eater--I've tried several with no luck but these are great! Highly recommend if noise cancelling feature is a must.

Excellent quality sound. Took me a while to figure out the best way for the buds to stay in my ear, Would be nice to have more instruction. Synchs up easy to my device and holder, charger is very nice and has lasted longer than I expected.

I've really liked these. The ear flanges are a little disappointing, but they are the best of the ones I've used. The ANC is the best I've had in a wireless hearbud.

Very happy with the sound from these earphones. Configurable active noise cancelling with the Bose app help to reduce noise in a variety of settings.

These noise cancelling are great they have a big footprint on adults with small ears but love the sound especially after changing the inner ear piece

Best noise-cancelling true wireless earbuds! I had the Sony's before, tried everything to make them comfortable, but never got there. Bose sound quality and sound cancellation cannot be beat

I bought these the Bose QuietComfort Earbuds to test whether I preferred them over the Apple Airpod Pros which I have had for several years. I lost an earbud, so I thought it would be a good time to try another brand. I've owned Bose headphones (Soundsport - two separate pairs) in the past that I loved, including the feel of the headphones in the ear - SoundSport and QuietComfort share the same design in that aspect. Given my great experience with the Bose brand in the past, I felt confident they would provide a high-quality headphone. While I had high expectations, it was disappointing when I began experiencing issues with the left headphone only a few uses in. More specifically, there is a very loud static sound constantly in the left ear unless I put the headphone to 100% noise cancel and have music/active noise playing. If i turn the noise cancellation off (I'm assuming activating the microphone), the static noise becomes unbearable, which makes working with them in the office impossible (which is why I bought them - love the ability to hear noise around you while still listening to music). I'm really hoping I can contact Bose to get a replacement - I've had nothing but good experiences with their customer service, but the Best Buy website itself doesn't make this process easily accessible. Bose - I love your products, but please please please, help me out here - I don't want to have to buy another Airpod earbud and go back to Apple :(

Opinions are my own, based on my own personal experience with the product. I’ve been using the Bose earbuds for a week on a daily basis. Here are my thoughts on the product: Audio Quality = 5 Stars The sound quality is typical Bose, vivid rich audio. Not really meant for audiophiles, the audio is fine-tuned to be colorful, and immersive, and overall pleasing. Noise Cancellation = 5 Stars Ridiculously good. Bose does noise cancellation like no other company. I got to use them on a flight recently. They were so GOOD, that I nearly missed my free snack… I had them in when the flight attendant came by. I totally did not hear her. It took the passenger next to me tapping my shoulder to get my attention. The sound isolation combined with noise cancelation - and the outside world disappears. Keep that in mind if you wear these for running, or other sports where you actually want to hear a little bit of the outside world around you. Comfort = 5 Stars Super comfortable! These never bother me or cause fatigue and I’ve had them in for up to 4 hours. In fact I’ve forgotten take them out on a couple of occasions leaving the gym. Battery Life = 5 Stars Outstanding. I’ve had them in for 4 hours straight and there was still lots of juice in them. Plus when I drop them back into the carrying case they get recharged! Ease of Use = 3 Stars I find the whole double-tapping, tap hold, thing annoying. I frequently accidentally tap them while working out or running. This is a pain in the r-ear… Bose should update the app to include a lockout feature so that tapping is disabled. That would make a huge difference. I also do not like that you cannot control the volume on the earbuds. I have other headphones that have no buttons, but you increase or decrease the volume by sliding your finger up or done on one side of the headphones. Bose should adopt this method, because it’s a pain if you are in the gym listening to music and you need to adjust the volume but you keep your phone in your bag (which I do). I have to get my phone out and then adjust the volume. An annoyance. Yes, you can tell Siri or whichever voice attendant you have to change the volume. But try doing that in a loud gym. If you do manage to shout out the commands and it works, you end up with looking foolish to those around you. Fit and Finish = 4 Stars The engineering is good, as is the manufacturing however it’s not up to Apple’s level of fit and finish. Quality of Materials (earbuds themselves) = 4 Stars Again, not quite Apple quality of materials, but close and above average otherwise. Quality of Materials (charging case) = 3 Stars I’m really surprised that Bose dropped the ball on this one. I find the carrying case to feel a bit cheap, and not made of the materials that one would expect at this price point. Packaging = 3 Stars I almost gave this a 2, but I didn’t only because from an environmental standpoint their minimalist packaging is a good idea. But… When you spend this kind of money you want to have a nice box and good documentation to keep. I generally don’t throw good boxes away. Whereas in this case I probably will toss it because it’s nothing special. So maybe that is self-defeating environmentally. Unboxing Experience = 2 Stars Sorry, I had to do it… I am giving a 2 because the unboxing experience is about as good as a product costing 75% less. Look these are expensive, in a crowded market space. Even Bose should differentiate a little. Take a look at Apple products, they know how to do it. Pity that Bose doesn’t. Tech = 5 Stars The 5 is for the noise cancelation. Top class! Audio reproduction is very good, but not mind blowing. There aren’t a lot of bells and whistles with these, but those that it does have are done very well. Documentation = 2 Stars There basically isn’t any. This seems to be the norm nowadays, everything is online in PDF. I get it… But I’m old school, I would like a bit more documentation to make these a truly special product. Volume Levels = 5 Stars Excellent, plenty of power - more than I need even in a loud gym. The volume controls stink but the amplifiers do a good job. I also was impressed with the fullness of sound at low volume levels. This is actually a very important consideration, and the mark of a well engineering speaker. Charging cable USB-C = 3 Stars I wasn’t even going to mention the cable, I mean who cares? Well my gripe is that the cable end to end is 12 inches long. That is not a lot of length, and you might end up dangling the case off of a charger. Which isn’t the best idea… I can’t imagine why Bose didn’t provide a longer cable. USB Charger = 0 Stars Okay, another gripe. Bose include a type C cable (that’s too short), but they don’t provide a charger at all. Nothing. I am sure everyone had these now, but how much more would it actually cost to include a small Bose branded charger? It just irks me the wrong way, especially at this price point. Software App = 4 Stars Kudos on the software application, it handles many of the features that aren’t physically controllable on the earbuds themselves. It’s a well thought out application, I had no issues with it and it made set up quick and simple. iPhone Integration = 4 Stars Very good integration to my iPhone SE, it worked well with Siri, took calls, made calls. Not as integrated as a set of AirPods, but that should be as expected. Mic Quality / Phone Call = 5 Stars Best sound quality I’ve used in an earbud. Mind you it’s difficult to pick up your voice when these are in your ears and your mouth is not anywhere near the microphones. These feature 4 built-in mics, and they actually do a really good job. I actually think the microphone voice quality pickup is better than the aforementioned AirPods. The Bose wizards figured out they can monitor ambient sounds from one earbud while the other focuses on your voice. They can then extract the ambient sounds resulting in much clearer tonality. Very impressive! Other Device Pairing = 4 Stars No problems pairing to a Samsung TV, an Android phone, and a Thinkpad laptop. Signal Strength = 5 Stars Good strong signal, using the last BT 5.1 spec. As long as I stayed within 30 feet line of sight I had zero dropouts. Auto Transparency = 4 Stars I thought this was a bit gimmicky at first, but actually quite a good feature. When you remove one of the earbuds the other one left in reduces volume so you can have a quick conversation, etc. Wireless Charging Case = 3 Stars I already mentioned that I was disappointed in the quality of the materials, and build quality of the battery case. But separate from that is the usability of the case, of which I had some issues with. First the case is bulky, or at least bulkier than competitors models. Maybe it’s due to larger battery cells, but I do feel it’s just a bit too big. The bigger issue I had was the earbuds freezing on me (stuck). Now I don’t know whether the problem was with the case or with the earbuds themselves. But either way I had a problem where I could not get the headphones to work at all. They wouldn’t connect, they would charge, but they were unusable. It’s frustrating because there is no On/Off on the earbuds. I finally figured out I needed to hold down the single button in the case for 30 seconds (it’s a long time), which caused a full reset and ‘unstuck’ the earbuds. I had to re-pair them to devices - but at least they were functioning again. Fantastic! = 5 Stars The battery life in the earbuds themselves is already impressive. The backup battery in the case makes it even better by keeping them juiced up and always ready to go. Qi Charging = 4 Stars If you have a Qi charging base, it works great. Sometimes I had to fiddle with the positioning. Water resistance = 4 Stars These are not waterproof, but they are IPX4-rated, which means they can stand up to sweat, and maybe some bad weather. Summary: Wireless earbuds aren’t a new ‘thing’, what’s different about this set is the execution of development, engineering and product quality. When someone notices that you are wearing a Bose branded product, it says something about you. It suggests that you are willing to pay extra for quality, reputation, and peace of mind (you buy them knowing they are going to be a good product).You could spend much more or much less on other brands. There is certainly a bit of a ‘status’ that comes with buying a brand like Bose. That just means they’ve built a following, created a positive reputation. You do pay for it, however that’s why premium brands exist. I’m hoping that future firmware and software updates will be coming to fill some feature gaps and fix bugs like I had. Happy listening! Final Score = a very solid 4 Biggest annoyances Hard to press button to open clamshell case Mechanical sounding female voice attendant Lack of volume control on the device Tap feature Size can be an issue, they protrude enough to get caught on clothing and (these days) masks. You cannot charge the earbuds without the case. So don’t forget it, or you’ll be cursing when the batteries in your earbuds give out. Favorite things Sound cancellation Audio quality Wingtip design - really does stay put in my ears yet remain comfortable Good software application Battery life Feature suggestions Find my earbud feature. If you misplace one or both have a way either through the case or a connected phone to make them chirp, or buzz or something to help locate them. Offer some other built-in attendant voices to choose from. Volume Control on the earbuds themselves. Lock-out of touch sensitive controls I’m bothered by hearing myself breathe while I’m wearing earbuds. Invent a feature to reduce this anomaly so you can put on noise cancellation without any music - and create a nice comforting noise free (inner sound free) experience.

If you have the extra cash then you need to own these. An absolute must have for anything you do day to day. I also highly recommend the bose 700 over the head noise cancelling head phones!

My partner has some Bose headphones, which are great, but I struggle with them because I wear glasses. So happy I found these earbuds. The noise cancelling is phenomenal! Very happy with my purchase.

These are literally the best earbuds I’ve ever had and it is not close. I have practically begged many of my friends to follow suit. They stay in your ear and the sound quality is genuinely amazing. If I could give this product seven stars I would

Buds kick compared to Airpods per the recipient. Music is definitely an improved experience with these, even if at a higher cost. AC is top notch and improved over AP Pro I also bought to compare against.

So comfortable and unparalleled noise cancelation. All with excellent sound quality. I was worried about the lack of a customizable EQ, because Bose can sometimes be heavy handed on the high end but these are very well balanced.

Sound is great. Noise cancelation is great as well. Just wish I can listen to both earbuds individually, you can can only listen to the right earbud by itself not the left earbud.

Impressive headphones, very professional and of good quality, and the attention they gave me in the store was very attentive and professional, for my part I would recommend it 100%

Bose has no equal when it comes to quality of sound. the noise cancellation is better than expected. I have the over the ear noise cancellation headphones, which are awesome also. These ear bubs I would recommend to anyone.