Customer Ratings & Reviews
- Model:
- 831262-0030
- SKU:
- 6471290
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the noise cancellation, comfort, fit, and battery life of the QuietComfort Earbuds. They appreciate the strong bass and ANC (Active Noise Cancellation) features as well. However, some customers have concerns about the price, connectivity issues, limited volume, design, and touch controls.
This summary was generated by AI based on customer reviews.
Not functioning properly days after 12 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like these earbuds, but it is simply unacceptable when a product doesn’t work days after the warranty expires, and the best Bose can do is offer me a discount on a new pair where the price has already been reduced to $200, because they have a new model coming out. I paid nearly $300 for something that I only got to use for a year and a few days. Right ear bud now has permanent hissing and popping, noise reduction doesn’t work.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi.
Thank you for posting. Sorry to hear that the right earbud is having issues. Please try to update the firmware of your earbuds to address these. https://bose.life/3BMTBRW. It would also help to uninstall the Bose Music app and download it again from your phone's app store. If you need to contact us, we are here, https://bose.life/3BzXXfd. We'd love to hear from you.
Marvin - Bose Customer Support
Stopped working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So they were fantastic? Until they just stopped working. Haven’t had them 3 months, got them for my husband for Fathers Day. I’ll update this once we have taken them in.
I would recommend this to a friendBrand response from Bose
Posted .Hello,
We're glad to hear that your husband has been enjoying his earbuds. You have a 1 year warranty included with purchase, reach out to your local Bose product support team where we will be happy to resolve this for you.
Tegan - Bose Customer Support
- Cons mentioned:Price
Save your money.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over priced for what they are. Perfect when you're sitting down. Couldn't use them comfortably when on the move.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Anthony, glad to hear you are enjoying the QC earbuds when seated, If you are struggling to find a comfortable position for them when on the move, I would recommend checking out our article on finding the best fit for the earbuds here: https://bose.life/3uMzkag.
Liam - Bose Customer support.
- Cons mentioned:Connectivity
Don’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t have these for over a week and stop connecting with my phone and one side wouldn’t turn on or anything
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, I'm sorry to hear that your earbuds have stopped powering on and connecting. I would recommend that you contact our technical support teams who will be more than happy to assist you further. You can find their contact information here: https://bose.life/3vnYf4x.
Liam - Bose Customer support
Defective product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, the left ear bud would not charge. So now we have to return the product the day after Christmas. Very unexpected & disappointed from Bose.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Sorry to hear that you had to return your earbuds.Just so you know, we do have a technical support team who can assist with troubleshooting and product advice. You can find their contact details here: https://bose.life/32GBXjO.
Liam - Bose customer support.
- Cons mentioned:Connectivity
Left earbud won’t connect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second time I have purchased these and left earbud stopped connecting within 1 week on both pairs
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, the QC earbuds use Bluetooth 5.1 and has a connection range of up to 33 feet (10 metres). It is unusual to hear that the left earbud is not connecting on your earbuds. You can find guidance to ensure these connect correctly here https://bose.life/3RX1Pgr
Thanks, Matt - Bose Customer Service
No find my earbuds feature destroyed my Bose exper
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds were working perfectly fine until I somehow lost the right earbud which the earbuds won't work without. So now I have a left earbud that I can't do anything with. I bought the insurance which doesn't cover the lost earbud. I downloaded the Bose app and there support for every other type of Bluetooth headset but what I purchased (Bose Quiet Comfort). So there's no way to locate the missing earbud like a chirp or beep feature. All this within two weeks of purchasing them. $279 plus tax down the drain.
No, I would not recommend this to a friendBose Quiet Comfort Ear Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ear buds were not comfortable for long use. May be fine for others with different ear shapes. I have yet to find a comfortable ear bud from any manufacturer.
No, I would not recommend this to a friendBrand response from Bose
Posted .Hello Sailing, I am sorry to hear that you did not find the the earbuds comfortable. Proper fit is important for product comfort and performance. You can get tips on how to properly fit and adjust your earbuds here https://bose.life/3cRq8di.
Tori Mae - Bose Customer Support
- Cons mentioned:Connectivity
Owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Breaking the sound all the time Headphones don’t work good Very bad connection to any device
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi, thank you for reaching out. It is surprising to hear they are not staying connected. We have a great article that I believe will assist you with this: https://bose.life/3vF3GwU.
Liam - Bose Customer Support
- Pros mentioned:Sound quality
Not working with iPhone
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound perfect, noise canceling perfect With iPhone xIII not working well! Calls drop, ear sensor not working!!
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, it’s great you think that the sound and noise cancelling is perfect on the earbuds.
The Earbuds use Bluetooth 5.1, and the Bose Music App requires IOS 14 for the best compatibility. For support with Bluetooth set up please try the steps at https://bose.life/3p68Dfc.
If you need any further assistance, please reach out to us directly at https://bose.life/3kp6LLF
Thanks, Matt - Bose Customer Service
- Pros mentioned:Sound quality
Won’t stay connected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool features great sound won’t stay connected for more than 10 minutes until it reaches 90% battery then it keeps disconnecting
No, I would not recommend this to a friendBrand response from Bose
Posted .Hey Timmy! I'm pleased you love the sound and features the QC Earbuds provide. They also boast a Bluetooth range of 30ft - stay within this for the strongest connection. Clear the pairing history of the buds and connected devices to fix any difficulties. If your issues persist, reach out to Bose at https://bose.life/38Q1vZs, and we'll get things resolved! Sam - Bose Customer Support
Bad product, great customer service.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was my second pair of these earbuds, I returned the first because after only 2 or 3 charges, they stopped charging. I exchanged them for this pair which stopped charging after only one charge. That time I accepted a Best Buy refund so that I could shop for a different brand. And, yes, I tried all the recommended troubleshooting. The product earned one star. Best Buy staff and customer service rates 5 stars!
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Patty,
I'm very sorry to learn that you've faced some charging issues with these earbuds. We have a great range of troubleshooting that will help to resolve the issue if you haven't yet returned them - https://bose.life/3nqK6k9.
If there's anything else we can help with, please do reach out to our customer support - https://bose.life/2WZOG8Z.
Thanks,
Charlotte - Bose Customer Support
- Pros mentioned:Sound quality
bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds good but they don’t stay in my ears. It’s like the ear pieces changed from the sports one.
I would recommend this to a friendBrand response from Bose Support
Posted .Hello, glad to hear that you like the sound quality of the QC earbuds. I would recommend ensuring that you have the correct sized ear tip in as they will create a seal in the ear canal and help support the earbud in place. You can view more about this from our support article here: https://bose.life/3qKcT53.
Liam - Bose customer support.
Nooe
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit terribly, and I can’t do much as hear the ringer. And forget about having a conversation in a noisy environment.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi,
I'm sorry that you're facing some issues with your earbuds.
We do have some additional ear tip sizes available to help with a more secure fit for your ear size/shape. You can find them here - https://bose.life/3wmc2aK.
Regarding the difficulty you're having with conversations in noise environments, we'd love to gather some further information to see how we can best assist. Please reach out to our customer support - https://bose.life/2WZOG8Z.
Thanks,
Charlotte - Bose Customer Support
Disappointed…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I could write zero start. I bought mine on May 8th 2021. On June 21st they are completely not working. For about two weeks I have been having connection issues with my iPhone 11 Pro Max. Also I have been having issues with the charging. The case won’t charge the headphones at all. And the left one even when charged stop connecting over a week ago and wouldn’t work.
No, I would not recommend this to a friendBrand response from Bose
Posted .Hey Zack! Sorry to hear you are having issues with your QC earbuds. There are many troubleshooting articles on our support website that can help with any issues. However, you can contact our support teams directly and they will be happy to assist you as well. You can find their contact details here: https://bose.life/3zURAjx.
Liam - Bose customer support.
Bose quiet comfort earbuds
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoyed these when I first received them but it hasn’t even been a year that I have had them and the left earbud stopped working.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Lily,
We are happy to hear that you have been enjoying your headphones, sorry that you are facing concerns with the left earbud. Your product comes provided with a 1 year warranty, if this persists after troubleshooting, let us know and we can assist you with warranty service.
Tegan - Bose Customer Support
- Cons mentioned:Connectivity
Horrible product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible product the noise canceling is useless and it disconnects from my phone 12 every 5 minutes!!
No, I would not recommend this to a friendBrand response from Bose
Posted .Hi Lexi,
I'm sorry to hear you experienced the earbuds disconnecting regularly from your smartphone. That's not normal behavior and something that may be resolvable via general troubleshooting. If you haven't already, please unpair the buds and then establish a new connection. That should help. Still having issues? Head to the Bose website's contact page to get in touch with us. We'll be happy to assist further.
Kind regards,
Jeff - Bose Customer Support
- Pros mentioned:Comfort, Fit, Sound quality
Possibly better than Apple AirPods Pro.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, I'm quite impressed with these Bose earbuds. I bought these because I'm curious to compare them with my Apple AirPods Pros. The Apple AirPods are very good but they are not that comfortable after wearing them on a long trip and they come loose in my ear often so I'm afraid of losing them. They were on sale so I thought I'd give them a try. I'm also a huge fan of Bose products. So far, I'm quite impressed. They definitely feel more comfortable than the AirPods and they stay in my ear better, though they feel slightly heavier. Sound quality and noise cancellation is excellent. Maybe better than Apples. I like them!
I would recommend this to a friend - Pros mentioned:Bass, Comfort, Fit
Best I've ever had
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive tried a LOT of different ear buds over the years. Either i couldn't get them to fit right or they didn't have enough volume or bass for my taste. I decided to try these. All I can say is, i have never been happier in my life! Straight out of the box they fit my ears perfectly. As far as noise canceling, awesome! My wife was right next to me and I couldn't hear her or my tv. The volume is great. Love the bass, i didn't have to adjust the equalizer in my phone one bit.very comfortable to wear. I would highly recommend these to anyone.
I would recommend this to a friend Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were okay but not the best. I have all Bose headphones and will always pick Bose but these headphones didn’t have the sound quality Bose is know for.
No, I would not recommend this to a friend