Customer Ratings & Reviews

You know you're in for a treat when you put the headphones in and the initial startup sound knocks your socks off. It's just so full and rich hearing those initial tones that it just goes to show that Bose wanted to make sure they got everything right this time around. My initial impression came from the case which has a push button latch. This is a little added benefit that reflects their dedication to the quality of the whole as it makes sure your earbuds stay in the case, make it easier to transport, and just gives it an additional surety that it's obvious they didn't skimp out on anything even down to the case design. Noise cancelling is the major draw for these and it works WELL. I walked into my son's room and could easily hear him as if I didn't have the earbuds in (albeit you know you're listening to it through the earbuds as it removes a bit of the vibration you innately feel from someone speaking). Turning it on immediately cut off his game sounds, his keyboard sounds, but still allowed his voice to come through clearly but at a reduced volume. This is probably a safety/ease of use function so someone doesn't have to hit you with a nerf brick to get your attention after they've been screaming your name for the last 20 minutes. I loved the fact that it could differentiate though. Sound quality is on the upper end of the spectrum of earbuds. I felt like the sound was rich and full and the only thing I was missing was the lower base notes in things like Promises by Nero but you don't often find headphones under $500 that reproduce those. In the end, these are the headphones I'll carry around for commutes, airplane travel, etc...

They did not stay in ear good. Kept falling out ears.

I have not been able to use these ear buds to talk on the phone due to loud backgeound noise heard by people I'm talking too. I was constantly told the noise was too loud. The Noise Cancelation feature is only for me, not the only person. Terrible.

These where the worst sounding headphones ive used in years. Very muddy sounding, the touch controls are super limited and they stick way to far out of my ears. They're very uncomfortable to the point I was in pain after 45 minutes.

They are in no way as great as I thought they would be even when I use noise cancellation I still here background noise. Also when your on a phone call the person on the other end always complains about an echo I want my money back……

I tried them in an airplane with Bluetooth, and if I held them just so, I could hear the movie. If I held them in a different way, outside sound was muted. If I didn't hold them with my fingers, neither happened.

Omg! Bought these June 17 and already one ear bud has stopped charging! Junk!

This SUCK, why do I have to have them open to use them, when their are closed I can’t use them, why I will be returning this I HATE THEM

2nd pair of these I've owned now. 1st pair stopped working within a week. this new pair won't work if in ear detection is on and has a constant static noise in the left earbud.

These were great when I first got them. Now that I have had them for about 3 months they sound muffled and make a crackling sound.

Very soft for the ear , good battery , light good price

I purchased three ear buds and two were broken, which was shocking for Bose products. One set would not charge and sync, the other set one ear bud would not sync. In the future, I would probably buy the warranty.

Despite treating them with care, the bluetooth on my earbuds was janky from the start, and stopped working altogether around 3-4 months into use.

Left side not working out of the box...weird for bose! Everything i have home is bose Returned it and shopping for another brand

This earbud only works if your right ear is out. For aa much as i paid for it i would expect them to be better than that. Most earbuds theses days (and much cheaper) allow you to listen through either side.

It took me a little trial and error to figure how to best place these in my ears, but once I figured that out, WOW! The sound is so crisp and with just the right amount of bass. They might be the best sounding wireless earbuds I've had and they could be better sounding than any wired ones I've had too. These earbuds also have some unique features: - The app is intuitive with tips and tricks and customizable settings. - One custom setting is the ability to pick what shortcut you want to enable for touching the left earbud. Current choices are "Hear Battery level" and "Skip Forward" I say current choices because with software, it seems they could always add more features to pick from with an update. - For Noise canceling you can set three levels in favorites to cycle through when you double tap the left earbud. - The earbuds have in-ear detection that you can turn on and off and customize. The default is for auto play/pause but you can also turn on auto answer call. - The case is your charger and I appreciate that it has the USB-C connection so that you can easily replace the cord if needed. One thing the earbuds are lacking (that I have not found so I could be wrong) is the ability to increase or decrease the volume by tapping an earbud. You can press and hold the right earbud to access voice control on your phone and tell your phone to turn them down, but for me I have my phone packed away while biking and would like to be able to tap the earbuds to turn up or down. I apologize if this features is available and I haven't found it. If its not available, I think this could easily be an option added with a software update as I mentioned previously. Overall I really like these earbuds as another quality product from Bose and would highly recommend them.

Received as a Christmas present and couldn’t get them to stay paired or update swapped them out and the replacements were just as bad upgraded to Apple AirPods Pro

Sad to report that the left earbud has an extremely loud static sound. These are a $300 I expect much higher quality especially from bose. Buyer beware, apparently this is now a common issue as reports are coming in on reddit.

I own a lot of Bose products and love them. These earbuds were supposed to be more comfortable than the Apple ear pods and stay in better. But that was not the case. They are uncomfortable and don’t stay in place.

Stopped working with no fix after 1 year and 6 months. Out of warranty. Bose offered to let me buy another set of headphones that will probably do the same.