Customer Ratings & Reviews
- Model:
- 831262-0030
- SKU:
- 6471290
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the noise cancellation, comfort, fit, and battery life of the QuietComfort Earbuds. They appreciate the strong bass and ANC (Active Noise Cancellation) features as well. However, some customers have concerns about the price, connectivity issues, limited volume, design, and touch controls.
This summary was generated by AI based on customer reviews.
Doesn’t last, needs longer warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. Bought these for my father-in-law for Christmas last year. Just found out the right earbud never had sound. Trouble shot through Bose app to no avail. Put in a service request only to be told they are out of warranty. However, if I send them the bad pair, they’ll give me a discount on a new set. However the discounted price is the same as Amazon’s regular price.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi, thank you for reaching out. It is surprising to hear that the earbud is not getting any sound. We have a great way of making sure that you have the latest firmware which I am confident will allow you to use both earbuds. You can update the earbuds through your computer via btu.bose.com.
I would recommend reaching out to our support team if this does not resolve this as we would very much like to help you: https://bose.life/3nTDo5H
Liam - Bose Customer Support
Right Earbud Does Not Work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased on 7/10 and the right earbud had a red light and after multiple restarts and factory resets it would never go into pairing mode. I exchanged these on 7/11 and the new pair worked until yesterday 7/22. Both earbuds had solid white lights indicating that they were fully charged but would not connect to my phone and would not allow me to put them into pairing mode. Today the right earbud blinks white for a second and then turns off. Bose support has been unhelpful and I will be returning these to Best Buy.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Chris, I am sorry to hear that your QC earbuds have been experiencing a power issue. Our technical support teams are more than able to assist you with troubleshooting suggestions, advice and service options. They would be more than happy to help you and our contact information can be found here: https://bose.life/3OyOyHR.
Liam - Bose Customer support
Not ergonomic or user friendly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The problem isnt really sound quality but rather the interface and comfort. (1) The earbuds constantly fall off. Everytime I fix it, the right earbud enables voice assistant. (2) I tried checking the setting and I cannot deactivate that touch (3) I CANNOT use just the left. It doesn't have any sound playing. (4) skipping a track can only be used on the left earbud. (5) they JUST enabled a volume control. For months I didn't have access to control volume...... I used to have the Sony WF-1000XM3. I think I'll go back. (Fyi the downfall was connectivity at the gym. I'll just get some cheap earbuds specifically for that)
No, I would not recommend this to a friendBrand response from Bose
Posted .Hey there, I am glad that you are enjoying the audio quality. I am sorry to hear you are having some issues with the fit. Check out the great video here https://bit.ly/2N8fh44 that will help to prevent them falling out. The earbuds are designed to work as a pair, and in doing so, you will need to have the right bud out of the case to use the left individually. For connectivity issues, the steps here https://bose.life/3mWlQni will help!
Tori Mae - Bose Customer Support
No idea how these are rated well
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Audiophile here, classical music enthusiast. These buds are HUGE. Terrible build quality. Awful sound (like nails on a chalkboard). I returned for Sony's, and everything about them blows these away. I dropped these from. About 1' onto a rubber padded table and the case broke. The case is enormous. Tons of overpowering bass wth the words mids and treble I've legit over heard. The Sony's j replaced them with are ten times better quality. Slightly more expensive yes, but far, far better. Seriously, I'm confident everyone is deaf
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, the Quietcomfort Earbuds were designed to provide great battery life, noise cancelling and sound, which is balanced with the size of the earbuds.
We worked hard to ensure that all of the above was fitted into the smallest package available, yet without compromising functionality.
You can adjust the EQ on the earbuds to get the perfect sound setting for you. You can find guidance on this here https://bose.life/3Kz0b07
The charging case is designed to provide the earbuds with 2 full charges to allow for portability and extend the battery life of the buds. The case is still small enough to fit in your pocket for when required to store and re-charge the buds.
If you need assistance for the damage to the charging case, please reach out to us directly at https://bose.life/3kp6LLF
Thanks, Matt - Bose Customer Service
No Volume Control
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No volume control. Seriously? $280 and no volume control. I have $30 set with volume control. Charge cable does not fit in case. I got the white buds and the charge cable is black. Sounds petty, but I paid $280.
No, I would not recommend this to a friendBrand response from Bose
Posted .Hey there,
We listened to our user's are are pleased to confirm that on-bud volume control has now been implemented. This does not require a firmware update, however, you'll need to ensure that you have the latest Bose Music app version (v4.2.4) and then go to the settings of your earbuds to enable volume control.
Thanks,
Charlotte - Bose Customer Support
- Cons mentioned:Connectivity
Bad earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the earbuds and they lasted one day they will not sync they didn’t work very disappointed but it’s the truth
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hey,
I'm sorry that you're experiencing a syncing issue with your earbuds. As it's unclear whether the earbuds are out of sync with one another, or if you can't sync them to your device, we'd appreciate if you could reach out to our customer support for further assistance. - https://bose.life/2WZOG8Z.
Thanks,
Charlotte - Bose Customer Support
Worst Ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never worked again after pairing with one device. Spent 6 hours troubleshooting on my own and with Bose only to find out if you accept the firmware update, the only option to fix is to send back for a refurbished pair!!! 25 year bose product owner. Worst product ever produced in my opinion. Its sad this is a know issue and yet the firmware is still built into the app and auto updates with the latest release.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
Thanks for reaching out, we are very sorry to hear of your headset no longer working. We have no concerns with the firmware pushed to our products, we appreciate you taking the time to reach out to assist with a product exchange. You get a 1 year warranty provided with your product, if you have any further questions do not hesitate to reach back out.
Tegan - Bose Customer Support
Not Worth The Money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.By far the worst earbuds I've ever bought. I really do regret spending more than 200$ on it. The right earbud wont ever charge, tried getting help from Bose support and no one helped me. These earbuds are very generic and the sound quality isn’t even there for the price. Noise canceling isn’t t even good on them too. You're better off buying the headphones than than this product. PLEASE STAY AWAY
No, I would not recommend this to a friendBrand response from Bose
Posted .Hey, I'm sorry that you've experienced an issue with the right side of your QuietComfort Earbuds. We have some great troubleshooting steps available here - https://bose.life/3FwOmEO.
I'd also like to apologize that you feel you were not supported when contacting Bose. Please do reach out again, we'd love to help. You can also reach out through Facebook and Twitter private messaging.
Thanks,
Charlotte - Bose Customer Support
Pretty Much Useless Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These things are brand new never used. Spent all day trying to pair them. Followed all the instructions, looked for videos, went on the Bose forums. All i get is red a d white flashing lights and no pairing. Bose owes me gas money for having to go back to best buy to return this useless piese of plastic
No, I would not recommend this to a friendOh boy why do you even have a store
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working in less than 6 months took them back all they said was sorry man cant help you thanks best buy loyal customer for years
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Alex.
Thank you for your message. Sorry to hear about your experience. We stand by our products and would like to help you with this. Please contact us using this link. https://bose.life/3yw3wtP. We would love to hear from you.
Marvin - Bose Customer Support
Does not chage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Problems with air buds not charging. Brought one pair back to only have the next pair do the same. After looking online seems to be an issue with these. Plenty of posts online
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Jeff,
I'm very sorry that you're not able to charge your earbuds. If you haven't already, please do check out our troubleshooting that should help with this - https://bose.life/3nqK6k9.
If the issue remains, please do contact our customer support - https://bose.life/2WZOG8Z.
Thanks,
Charlotte - Bose Customer Support
Didn’t work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didnt work I sent them back for a replacement a week after I received them and still haven’t gotten my replacement!!!
No, I would not recommend this to a friendVery poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The left earbud would not charge, therefore unusable. Disappointed in the quality control that would allow this item to leave the factory.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi,
The earbuds can enter a battery saver mode when on the shelf waiting for purchase. We recommend connecting them to charger straight after unboxing to get a full charge in before use.
If the battery still not charge we have tips here https://bose.life/3GrlCOZ to help with making sure they charge.
-Nic Bose Customer Support.
Failed after a month.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation was not effective. The charging case failed after one month.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
I'm sorry that you've faced an issue with the noise cancellation and the charging case of your earbuds. We'd love to help resolve this.
For issues related to noise cancelling, please check out our recommendations here- https://bose.life/3faCr7Z.
As we have limited information regarding the charging case, it would be great if you could reach out to our customer support team for further assistance - https://www.bose.com/en_us/contact_us.html.
Thanks,
Charlotte - Bose Customer Support
Trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage for the price. Writing to make up the rest of my minimum characters to post.
No, I would not recommend this to a friend