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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 5115 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the noise cancellation, comfort, fit, and battery life of the QuietComfort Earbuds. They appreciate the strong bass and ANC (Active Noise Cancellation) features as well. However, some customers have concerns about the price, connectivity issues, limited volume, design, and touch controls.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 5,115 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Good but....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose products sound great, I’ve owned several pair. I had one major issue with these, if I turned the volume up all the way one bud would crack and pop. I even tried a second pair, same issue. They sound awesome up to the halfway mark and have a very long lasting battery. But with the cracking and large size of these I returned.

    I would recommend this to a friend
    • Brand response from Bose
      Posted .

      Hey there,

      Pleased to hear that you're impressed with the sound quality. Sorry that you're experiencing this crackling and popping at high volumes, this shouldn't be happening. Have you tried connecting them to an alternative device and also tried playing from different sources? I'd also recommend ensuring that the latest firmware is installed via the Bose Music app, or by visiting https://btu.bose.com on a computer and following the instructions.

      Thanks,
      Charlotte - Bose Customer Support bose

  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    YES

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Was excited that these were on sale when I needed to purchase. Comfortable fit and great quality.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great feel and comfort. The design and feel fit perfectly without and movement. Sound quality is awesome and definitely a great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these for my husband because a) he just lost his second pair of AirPods and b) he tried them on and loves them. He’ll take these for listening over AirPods. However, when we talk on the phone while he uses these I can hear A LOT of the background noises. But for music and watching movies they sound really good.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Software and connectivity problems—not a surprise

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like always, BOSE shining with its audio quality but always showing its buggy, unfriendly, and deficient connectivity. Connecting the headphones to an iPhone is terrible: sometimes it works, sometimes it doesn’t. There’s no way to truly see all the perks if you don’t open the Bose Music app (which, by the way, is another lousy app). Swapping through devices is terribly difficult and requires effort. Worth the money if you’re willing to go through the connectivity, compatibility and app-related issues. Not really recommended.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hey there, I am so happy to hear you love the Bose quality audio. The connection issues you are having seem strange, have you checked out the steps here https://bit.ly/34w8FTn as this will resolve any issues.

      Tori Mae - Bose Customer Support bose

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Great Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and perfect fit. The noise cancellation is above par and the bass is awesome. My go to headset for travel or day to day use.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    These are cozy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a huge Bose fan, so I’m always willing to try a new product. While this isn’t new, it’s new to me and I wasn’t sure what to expect. I find them comfortable and work well. A few things I can figure out or would like to see would be an easier way to put the volume up. I tried swiping up and/or down but no luck, it just opens Siri. Another thing would be to have calls and texts announced like my AirPods.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Exceptional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful quality as you expect from Bose! Great sound, fit is also perfect. They won’t fall out of your ears!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    My my Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my noise cancellation Bose. Very comfortable and make an easy plane ride with no noise!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Hubby loves them!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for my husband. He says they keep a charge for days, and the sound quality is anazing!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fantastic noise canceling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these as a gift. Not only do they have the incredible Bose sound, but the noise canceling is the best I've ever experienced. When you turn it on every outside sounds fades to practically nothing, It's honestly amazing. Listening to a movie on them with Atmos is wonderful. Deep bass, crystal clear voices. Second to none! Call quality is great as well. Overall an excellent experience.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Good purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is good, good fit in ears, great discount. Worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Lovely Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the way it feels in my ear doesn’t hurt and I love the sound.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Good sound

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy best great sound nice firm fit very conformable and great noise canceling

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Bose Noise Cancelling Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellence in soumd quality. The major problem I have is these earbuds continue to fall out from just the slightest exertion. Even when mowing the lawn I find myself having to adjust or catch them from dropping to the ground. I have tried all the fittings, number two is the most comfortable, but they dislodge from the ear quite easily.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    They could've been the best.................

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could actually give 3 1/2 stars, I would. For years, I've had the QC20 wired earbuds with ANC. Loved them so much that when they finally broke on me after several years, I didn't hesitate to buy them again. But when the wireless earbuds finally came out, I had to try them. And at first, I loved them. They did their job cancelling noise and seamlessly connecting via Bluetooth to my phone through the Bose Music app. They sound fantastic - one of the hallmarks of a Bose product is how they sound. HOWEVER.............ear fatigue is a real thing. They're heavy in the ear and can actually hurt after a couple hours. The buds on the QC20's are lighter and a lot more comfortable, so in the end I went back to those - wires, adapter for my Android phone and all. If only they were lighter in weight. Should a new version of these get released that aren't as heavy, I'd try them again.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Sean, I am so glad you are a loyal Bose customer. And am so happy that you love your new headphones. It's great to hear that you experienced our seamless connection process and awesome Bose quality audio. I am sorry to hear you found them heavy, did you test out the different sized ear tips in the box? Our new StayHear Max tips are specially designed to fit flawlessly in your hear. Making sure you have the right size should prevent any strain on the ear.

      Tori Mae - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound wish they fit better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Great noise cancelling capabilities. I wish they were a little smaller and I wish they stayed in better when running. I have tried all 3 different tips and they just aren't quite perfect. The fit isn't terrible, but they tend to work their way out after a while. I don't want to lose or break a $300 pair of earbuds. The sound is great and the noise cancelling is great, so I will keep them.

    I would recommend this to a friend
    • Brand response from Bose
      Posted .

      Hey, I love that you are enjoying the noise cancellation and audio of your headphones. The handy video here https://bit.ly/2UqZjlT will show you how to get the best fit from your ear tips. Let us know if you have any questions.

      Tori Mae - Bose Customer Support bose

  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome earbuds, noise cancelling is excellent and they stay in the ear during the hardest workouts.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Very good product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality. Fantastic noise cancelling. Very discreet, great battery life. Good sound but I mostly use these for phone calls.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Noise Cancelling Earbuds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are amazing honestly. Both earbuds have touch sensitive functions that affect the experience of using them. The left side changes the amount of background noise being deafened, and the right side is your standard pause/ play button. The noise cancellation of these earbuds are amazing, and I can barely hear any background noise with em. I recommend these if you're looking for some noise cancelling earbuds.

    I would recommend this to a friend