Customer Ratings & Reviews

Hi there, thank you for sharing your feedback on the Bose QuietComfort Earbuds. We’re glad to hear you had the chance to test them, though we’re sorry to learn the experience didn’t meet your expectations. Regarding the serial numbers, each component of the earbuds has its own unique identifier. The charging case has a serial number specific to the case itself, while each individual earbud also carries its own serial number. The serial number printed on the box corresponds to the entire unit, which is why they may not appear to match at first glance, but they are indeed part of the same unit.

If you decide to explore Bose products again in the future, we have helpful guides available. For tips on enhancing noise cancellation, you may refer to this article: https://bose.life/4lpZZ6T, which explains how to adjust the Noise Cancellation settings for the best performance. Hope it helps!

Klariss – Bose Customer Support

Hello,

I am sorry to hear that your fist pair failed, but glad your replacement is now working. If you ever experience any connectivity or power issue, please try to factory reset them: https://bose.life/3NmjaOx

Or contact us if you need further assistance: https://bose.life/3rykPZR

Best regards,
Lau - Bose Customer Support

We appreciate you letting us know about your experience with the fit and the automatic changeover feature. At Bose, we’re committed to delivering products that combine comfort, performance, and ease of use.

For the fit, you have the flexibility to mix and match the stability bands and ear tips included with your earbuds to find the combination that best suits your preference and comfort. This simple adjustment often makes a big difference in achieving a secure and personalized fit. You can find detailed instructions for both features in our https://bose.life/4bsIQq2.

Regarding the automatic changeover feature, if you’re referring to switching between devices, please make sure the Bluetooth on the other device is turned on and ready to connect. This helps the earbuds recognize and switch seamlessly.

Gloria - Bose Customer Support

Thank you for sharing your feedback. We’re glad to hear you enjoy the sound quality. The Bose QuietComfort Earbuds offer up to 9 hours of battery life, with the charging case providing an additional 2.5 charges for a total of up to 31.5 hours of use. A quick 20‑minute charge can also power the earbuds for up to 3 hours of playtime, depending on usage and volume levels.

If you’re consistently experiencing shorter battery life, we recommend checking for the latest firmware updates through the Bose app and ensuring the earbuds are fully charged before use. For more tips on maximizing battery performance, please see this helpful guide: https://bose.life/4k0Uaw5

Jelyn - Bose Customer Support

Hi there, thank you for sharing your own feedback on the Bose QuietComfort Earbuds.
Each earbud is equipped with three microphones, designed to deliver clear call quality. However, proper fit and alignment in the ear can significantly impact performance during calls.

To help improve your call quality experience, here’s a troubleshooting guide: http://bose.life/4piUtV8

Jelyn - Bose Customer Support

Hello, thanks for leaving your thoughts on the QC earbuds. I'm sorry to hear you experienced bad quality calls and issues with Bluetooth connectivity. Both of these problems can be attributed to poor signal between the smartphone and the buds. I recommend keeping the phone with you and within 10m/33ft when paired. This will help ensure a clear connection and consistent quality.

If you need any assistance, please get in touch via https://bose.life/3ET4mCs.

Jeff - Bose Customer Support

Hi SarahC, thank you for sharing your feedback. The Bose QuietComfort Earbuds are compatible with iOS 15 or newer and Android 10 or newer, and they can also connect to a TV or computer. If you’re having trouble connecting your mobile device, here’s a helpful link that may guide you: https://bose.life/4aXBquU

Jelyn - Bose Customer Support

Hello, if you are still hearing external noise whilst wearing the earbuds, you may need to adjust your ear tip and stability band sizes. When using the correct size the ear tips will create a seal in your ear canal which will improve the noise cancellation. You can view more on this here: https://bose.life/3PFDMCE, https://bose.life/3Vmo7vg.

Regarding the earbuds not disconnenting when removing them after use. you will need to place both earbuds in the charging case and then close the case. The status light glows according to the earbuds battery level. The earbuds will disconnect from your device and power off. Should you need additional support, please contact our technical support team who will be happy to assist you. You can find their contact information here: https://bose.life/3rykPZR.

Liam - Bose Customer support

Hi Steve,

It is great that you find them amazing for sound and noise-cancelling. You can try our troubleshooting for help with connecting: https://bose.life/4hmRd6K
Or if you do want to reset them, our guide here: https://bose.life/3CjE4Mv
Please do reach out though, as we'd love to help: https://bose.life/contact

Nic - Bose Customer Support

Hi there, thank you for sharing your experience with your Bose QuietComfort Earbuds. Sorry to hear that they haven’t met your expectations. We truly appreciate your feedback and would love the opportunity to look into this further to help ensure your earbuds perform as intended.

Please connect with our customer support so we can assist you: https://bose.life/48EXztC

Klariss – Bose Customer Support

Hi Ashley, thank you for sharing your experience with the Bose QuietComfort Earbuds. We understand how disappointing it can be to invest in new earbuds and hear crackling when noise cancellation is activated, especially since that feature is one of the main reasons many customers choose them. The QuietComfort Earbuds are designed to deliver rich, balanced sound with world‑class noise cancellation, and we want to make sure you can enjoy that performance without interruption.

While we appreciate you sharing what you’ve found, this type of crackling is not something we expect or recognize as a common behavior of the earbuds. To help address the issue, we recommend following the troubleshooting steps in our support guide, which are designed to resolve sound disruptions and restore clear sound performance. You can access the guide here: https://bose.life/4l7JiwS

We’re confident that once these steps are followed, you’ll be able to enjoy the powerful noise cancellation and high‑quality sound that Bose earbuds are known for.

Rein – Bose Customer Support

Hi, thank you for your feedback, and We're really sorry to hear about the trouble you’ve been experiencing. That definitely sounds frustrating, especially after trying multiple solutions.

To help resolve this, We'd like to go through a few quick steps with you. Here's a troubleshooting link that can help you: https://support.bose.com/s/article/qcearb24-headphonein-battery-will-not-charge?language=en_US

-Jelyn, Bose Customer Support

Hello, I'm glad to hear that you are enjoying the noise cancellation of the QuietComfort earbuds. If the earbuds are not sitting firmly in place, be sure to check out our support page for more details on finding the best fit for you: https://bose.life/3Vmo7vg.

Should you need any additional assistance, please contact our technical support team who will be happy to assist you. You can find their contact information here: https://bose.life/3rykPZR.

Liam - Bose Customer support