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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1166 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the product's amazing sound quality, comfortable fit, and long battery life. They also appreciate the great bass. However, some customers have experienced frequent connectivity issues and find the controls to be overly sensitive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 1,166 reviews
  • Rated 3 out of 5 stars

    Bose Earbud review.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose Earbuds don't work for me. They fall out of my ears.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Steve, thank you for sharing your feedback. The Bose QuietComfort Earbuds come with a Fit Kit that includes small, medium, and large eartips, along with stability bands for each earbud. You can try different sizes to see which fit works best for you.

      If you need help adjusting the eartips, here’s a helpful guide you can use: https://bose.life/4qWlkXx
      We hope this improves your comfort and listening experience.

      Jelyn - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Bose quietcomfort 2024 poor connection

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 3rd quietcomfort in 3 weeks. Left earbud shuts off then 30 minutes listening both turn off. My wife has the same phone and earbuds no problems works great. She tried mine and same issue. Bose was my number one ear listening device.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear that your QuietComfort Earbuds are shutting off. If this is the third set of earbuds you've had in 3 weeks, then you might not be using the product as per its intended use. I would start by performing a simple reset of your earbuds, which is done by touching and holding each earbud for 15 seconds, until you hear a tone. The earbuds then power off; hold each earbud for 1 second to power them on, and then try again. If that doesn't help, our support team will be happy to provide further assistance: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Quick replacement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for value need a quick replacement I would buy

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Terrible purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are quite possibly the worst Bose product on the market. Wont stay connected. Won't stay in ear when walking. Tried exchanging at Best buy for an upgrade. Nope was a couple days late on a ridiculous 15 day return policy. People are very busy these days. Getting to best buy was not top of the list with my work schedule. That being said done with best buy.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there, thank you for taking the time to share your feedback. We truly appreciate it and want to help resolve your concerns to improve your experience with the Bose QuietComfort Earbuds.
      If the earbuds are falling out of your ears, this can usually be fixed by finding the right ear tip size. Here's a guide to help you choose the best fit: http://bose.life/4oOhNKh

      As for the disconnection issue, if you're referring to Bluetooth connectivity, this troubleshooting guide should help: http://bose.life/4fTQvOj

      Jelyn - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Easy setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and use. Slow to charge. Wish it had more noise cancellation.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Too many bugs with S23 galaxy phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My S23 Samsung phone doesn't work well with this bose earbuds there are too many bugs

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there! We understand you’re having issues using your Bose earbuds with your Samsung S23, and we appreciate you letting us know. We’d like to take a closer look and help you to get this sorted out.

      Please reach out to us here so we can assist you further: https://bose.life/49SSe5s

      We’re ready to help you move forward.

      Gloria - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Bose earphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound was incredible but for phone calls the people didn’t heard me

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your feedback, Cano. We’re glad to hear you enjoyed the incredible sound quality of the QuietComfort Earbuds. Regarding your concern with phone calls, we’re sorry to hear that the other party couldn’t hear you clearly. This may be related to the microphone settings, fit, or firmware.
      To assist you further, please contact our support team using this link: https://bose.life/49SSe5s They can help troubleshoot the issue and ensure your earbuds perform as expected during calls. Your satisfaction is very important to us, and we appreciate you bringing this to our attention.

      Gloria - Bose Customer Support bose

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Don't bother

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been a fan of Bose and owned several products but these came out bad, The battery drains even when not in use and device stays connected when they're in the case as well. They're super sensitive to touch and easily fall off.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for being a loyal Bose customer and for sharing your honest feedback with us. We’re sorry to hear that your experience with the Bose QuietComfort earbuds has not met your expectations. The issues you mentioned regarding battery drain, staying connected in the case, and touch sensitivity are not the experience we want for our customers.

      We’d like the opportunity to help resolve this for you. Please reach out to our support team through the link provided: https://bose.life/44JiLPl Our team will be happy to assist you further.

      NJ - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these. They are an affordable option. So happy with these!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice sound!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice sound and great bass!! Really good purchase and very good product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great grear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like everythin from my Bose , i sugest to people to buy it

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    No at bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product has an excellent quality in sound, but the microphone is terrible if you want it, just to listen to music is the best, in my case I need it to be able to talk and its quality of the microphone is pessimum.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your experience. It’s great to hear that the sound quality meets expectations, but it’s disappointing to hear that the microphone doesn’t perform well for calls. To ensure the best performance of the earbuds, we recommend making sure they are up to date. For further assistance and troubleshooting, feel free to reach out to our teams using this link: https://bose.life/globalcontact.

      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Rated 4 out of 5 stars

    Mr.T

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price got them for a Christmas gift she love them works out with them on

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Game Changer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second pair of Bose, better than my others by far, gave them on right now!!! Get them!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are awesome! I do not know how I lived without them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my boyfriend and he loves them! He uses them daily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buds with Great Sound and Features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent buds. No hassle purchase. This is my sec9nd pair of Bose air buds. The case appears to be of less quality than my first pair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose wins again!!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for myself for Christmas last year and I absolutely love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Music forever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall these are awesome!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Different

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purchase was for my daughter’s 22 birthday. Hoped to find the purple pair, which was available days earlier. Since I purchased from this location before it was a no brainer. When I arrived the black and the white set was left. Decided on the black when I asked about the military discount the GM assured me , he has been with Best Buy for over 8 years and they have NEVER offered a military discount. The gentleman that cash me out explained the GM was new to THIS location. Returned, purchased from bose directly.

    I would recommend this to a friend