Customer Ratings & Reviews

Hi Steve,

It is great that you find them amazing for sound and noise-cancelling. You can try our troubleshooting for help with connecting: https://bose.life/4hmRd6K
Or if you do want to reset them, our guide here: https://bose.life/3CjE4Mv
Please do reach out though, as we'd love to help: https://bose.life/contact

Nic - Bose Customer Support

Hello, thanks for leaving your thoughts on the QC earbuds. I'm sorry to hear you experienced bad quality calls and issues with Bluetooth connectivity. Both of these problems can be attributed to poor signal between the smartphone and the buds. I recommend keeping the phone with you and within 10m/33ft when paired. This will help ensure a clear connection and consistent quality.

If you need any assistance, please get in touch via https://bose.life/3ET4mCs.

Jeff - Bose Customer Support

Hi there, thank you for sharing your feedback. The Bose QuietComfort Earbuds come with a Fit Kit (Small, Medium, and Large eartips, plus stability bands for each earbud), so you can choose the size that fits you best. Proper fitting and wearing are important to ensure the earbuds stay securely in place and don’t fall out. Here’s a helpful guide that shows you how to wear them properly: https://bose.life/45LCdeL

Jelyn - Bose Customer Support

Hello Jerry,

I am sorry to hear that you are not happy with your QuietComfort Earbuds.

To make sure you are getting the best comfort and audio experience and so they don't fall out of your ears, please check our fit guide: https://bose.life/3NlUVjG

If you want further assistance, please contact us directly: https://bose.life/3rykPZR

Best regards,
Lau - Bose Customer Support

Hi there, thank you for sharing your own feedback on the Bose QuietComfort Earbuds.
Each earbud is equipped with three microphones, designed to deliver clear call quality. However, proper fit and alignment in the ear can significantly impact performance during calls.

To help improve your call quality experience, here’s a troubleshooting guide: http://bose.life/4piUtV8

Jelyn - Bose Customer Support

Hello, Ismael. Thank you for sharing your experience with the Bose Ultra Open Earbuds. The open‑ear design offers comfort and situational awareness, making them a good option for casual listening while staying aware of your surroundings. As you mentioned, music playback sounds acceptable; however, call performance can feel limited, with voices coming through more muted compared to traditional in‑ear earbuds.

The Bose Ultra Open Earbuds are equipped with two microphones in each earbud, and ensuring they are worn correctly can make a noticeable difference in call quality. Blocked or partially covered microphones, often caused by headwear or incorrect positioning, may result in muffled or unclear audio for the person on the other end of the call. Please make sure the earbuds are positioned properly on each ear and that the microphones are not obstructed.

For additional tips and detailed guidance, you can review this helpful support page from Bose: https://bose.life/4dskIDF

Cedrick - Bose Customer Support

Hi, thank you for your feedback, and We're really sorry to hear about the trouble you’ve been experiencing. That definitely sounds frustrating, especially after trying multiple solutions.

To help resolve this, We'd like to go through a few quick steps with you. Here's a troubleshooting link that can help you: https://support.bose.com/s/article/qcearb24-headphonein-battery-will-not-charge?language=en_US

-Jelyn, Bose Customer Support

Hello Twani,

I'm glad to hear that you are happy with the connectivity and battery life of your QuietComfort Earbuds, but sorry you are not happy with their comfort and sound quality.

To ensure you are getting the best comfort and audio experience, please makes sure you are correctly wearing the earbuds. You can find our fit guide here: https://bose.life/3NlUVjG

If you need further assistance, please contact our team: https://bose.life/3rykPZR

Best regards,
Lau - Bose Customer Support

Hi there! Thanks for reaching out. It sounds like you're having trouble using your Bose QuietComfort Earbuds possibly with wearing them correctly or getting them to work one at a time?

If you're referring to not being able to use just one earbud at a time, or if one earbud isn’t working while the other is, please refer to this link for detailed guidance: https://support.bose.com/s/article/bose-quietcomfort-earbuds-do-not-fit?language=en_US

If you require any additional help, don't hesitate to contact us anytime: https://global.bose.com/en_us/index.html
We're happy to assist you.

Kelly - Bose Customer Support

Thank you for your feedback! The QuietComfort Earbuds feature advanced noise cancellation technology designed to filter out background sounds and help you stay focused on your audio. However, in extremely loud environments, like construction zones or crowded spaces, the earbuds may not completely eliminate all noise. This is because noise cancellation works best with consistent, low-frequency sounds and may struggle with sudden or high-pitched noises.

If you're finding it difficult to hear your music clearly in such environments, you can try:

Adjusting the volume directly on your device or customizing the noise cancellation level using the Bose Music app
Here's a troubleshooting link that may help: https://support.bose.com/s/article/low-audio-from-product-quietcomfort-earbuds?language=en_US

These adjustments can help enhance your listening experience based on your surroundings.

-Jelyn, Bose Customer Support

Thank you so much for sharing your experience, we're truly sorry to hear about the difficulties you've had with your unit. We understand how frustrating that can be, and we’re here to help make things right. To better assist you, please send us a message with your product’s serial number. With that, we’ll be able to dive into the possible troubleshooting steps and explore the best options to get everything back on track. You can reach us through this link: https://bose.life/3rykPZR Your feedback means a lot to us, and we're fully committed to providing the support you deserve. –Klariss, Bose Customer Support

Hi Sasha.
Thank you for your post. The feature is for the conservation of the earbuds, batteries when an earbuds are out of the case and not in use. If you have further questions, feel free to get in touch with us at https://bose.life/3BgUIIU.
JaiSan - Customer Support

Hello, Damecia! Thank you for sharing your experience with us. The Bose QuietComfort Earbuds are designed to provide excellent call clarity, along with industry, leading noise cancellation and rich, balanced sound for a more immersive listening experience. We truly appreciate your feedback and I understand how this can affect your overall experience. For further assistance, here is the link where you can check our troubleshooting steps that will help you to resolve your concern:

Here is the link: https://bose.life/4uRGiJ6

Cedrick - Bose Customer Support

We appreciate you letting us know about your experience with the fit and the automatic changeover feature. At Bose, we’re committed to delivering products that combine comfort, performance, and ease of use.

For the fit, you have the flexibility to mix and match the stability bands and ear tips included with your earbuds to find the combination that best suits your preference and comfort. This simple adjustment often makes a big difference in achieving a secure and personalized fit. You can find detailed instructions for both features in our https://bose.life/4bsIQq2.

Regarding the automatic changeover feature, if you’re referring to switching between devices, please make sure the Bluetooth on the other device is turned on and ready to connect. This helps the earbuds recognize and switch seamlessly.

Gloria - Bose Customer Support

Thank you for sharing your feedback. We’re very sorry to hear about the difficulties you experienced with the sensors on your QuietComfort Earbuds and the frustration around our return policy. We understand how disappointing it must feel when expectations aren’t met, and we regret that this left you feeling misled. Our goal is always to be transparent and provide products that deliver the quality our customers expect.

To help you further, here’s a helpful article that walks through resolving touch control issues with your earbuds:

https://bose.life/4cFnKDU

Quick overview of touch controls:

Touch surface: Located on the outer surface of each earbud.
Right earbud: Controls media playback, phone calls, and voice assistant.
Left earbud: Controls noise cancellation and your Shortcut.

Default settings:

Single press - Play/Pause
Double press - Next track
Triple press - Previous track
Press and hold - Quiet/Aware/Off

You can customize these actions in the Bose Music app under Touch Controls. For non‑media actions (like Assistant or Calls), you can assign them from the relevant section in the app.

Gem - Bose Customer Support

Hi SarahC, thank you for sharing your feedback. The Bose QuietComfort Earbuds are compatible with iOS 15 or newer and Android 10 or newer, and they can also connect to a TV or computer. If you’re having trouble connecting your mobile device, here’s a helpful link that may guide you: https://bose.life/4aXBquU

Jelyn - Bose Customer Support

Thank you for sharing your feedback. We’re glad to hear you enjoy the sound quality. The Bose QuietComfort Earbuds offer up to 9 hours of battery life, with the charging case providing an additional 2.5 charges for a total of up to 31.5 hours of use. A quick 20‑minute charge can also power the earbuds for up to 3 hours of playtime, depending on usage and volume levels.

If you’re consistently experiencing shorter battery life, we recommend checking for the latest firmware updates through the Bose app and ensuring the earbuds are fully charged before use. For more tips on maximizing battery performance, please see this helpful guide: https://bose.life/4k0Uaw5

Jelyn - Bose Customer Support