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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 690 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

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There aren't enough negative mentions yet.
91%would recommend to a friend

Customers are saying

Customers frequently mention the excellent sound quality, particularly praising its bass. However, some users have experienced issues with device connectivity, noting that the product consistently disconnects from phones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 690 reviews
  • Rated 2 out of 5 stars

    Unstable and poor sound at the price range

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality was not as expected given the price range. Worse of all was the grip and stability on the ears. Easily loosen and fall off in normal walks…

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello! We’re sorry to hear that the Bose QuietComfort Ultra Earbuds (2nd Gen) did not fully meet your expectations. We understand how important comfort and stability are in achieving great audio performance and effective noise cancellation. The QuietComfort Ultra Earbuds (2nd Gen) are designed with a “fit that won’t quit,” offering nine different combinations of eartips and stability bands so you can find the setup that works best for you. Adjusting or changing the eartips can often make a big difference in securing the right fit and improving comfort during longer listening sessions.

      Here is a full guide to getting the right fit that may help you find the most comfortable and effective setup: https://bose.life/4wVKzwy

      If the issue continues after trying these steps, our support team will gladly assist you with further troubleshooting: https://bose.life/contactus.

      We hope this helps you achieve the right fit so you can fully enjoy your QuietComfort Ultra Earbuds (2nd Gen).

      Sophie - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Top of the line ear buds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sound quality and comfort I've ever felt in any ear buds

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is amazing. Very good sound quality. I would recommend.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Bose headphones

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for my brother in law and he loves them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful sound. Had to exchange due to charging of right Bud. Sound ver. rich

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for running and another sports. I recommended

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Headphones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent hearing and the noise cancellation is perfect. If you need to block out your surroundings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These are the best!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great, lightweight fit perfect love the sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They are great.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great. I strongly recommend.. I have nothing bad to say about them..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Often Imitated

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose products are my go to. I’m an Apple guy and wouldn’t even bother with the headphones that come with the phones. BOSE ……there is no substitute

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That’s amazing earbuds, higher recomended and the best buy store guys are the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound Quality the best i ever got it I love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, noise cancellation, and durability!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product but bad lifespan

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best earphones I've ever used but they only last me around 6 months because of how much I wear them. The glue kind of falls apart by then. Love them otherwise

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional on all counts - from cost to noise cancelling to sound quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them!!! Highly recommend purchasing these earbuds!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best brand

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely loved these headphones. They’re super lightweight, the sound quality is amazing, and it’s the best brand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Earbuds for the price!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best earbuds for the price..decent bass and very pleasing to the ear!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Not worth the price.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very disappointed with the sound quality. I had to turn the volume almost all the way up to listen to music. The immersive setting works well to block ambient noise. I have replaced these with the AirPod Pro 3. Same price point as the Bose but, far superior.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hey Michael, thanks for sharing your feedback on the Bose QuietComfort Ultra Earbuds (2nd Gen). They’re designed to deliver premium, personalized audio through our CustomTune technology, along with our best in‑ear noise cancellation and a comfortable fit. Sorry to hear that hasn’t been your experience.

      Be sure to check out our helpful support article at https://bose.life/4qqbMnm which may help improve your listening experience. Thanks!

      Klariss – Bose Customer Support bose

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved them. Good bass,but could increase play time

    I would recommend this to a friend