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Customer Ratings & Reviews

$299.00

Customer reviews

Rating 4.7 out of 5 stars with 572 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are satisfied with the QuietComfort Ultra earbuds, highlighting the top-tier sound quality and exceptional comfort for extended use. Users also appreciate the secure fit, long battery life, unique design, and seamless connectivity. The only concern mentioned by a few users is that the control scheme is a little sensitive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 572 reviews
  • Rated 3 out of 5 stars

    Fits good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fit and the sound is pretty good. I would recommend.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there! Thank you for sharing your feedback! We’re delighted to hear you love the fit and enjoy the sound quality of your headphones. It’s wonderful to know you’d recommend them, and we truly appreciate your support.

      Jelyn - Bose Customer Support bose

  • Rated 4 out of 5 stars

    Good buds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not too different from the 1st gen earbuds. They are good, but not worth the upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Not for everyone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use UPF shirt with hoodie and if the hoodie is wet it will activate, desactívate, rewind, forward, ect… in resume they go crazy. Love the sound quality.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, Alexandra! We understand how important it is for your product to work reliably, especially since you’re enjoying the sound quality. Moisture and fabric contact can sometimes affect touch-sensitive controls, and we appreciate you sharing the details of what’s happening. To take a closer look and review the situation with you, please reach out to us through this link: https://bose.life/49SSe5s Once we hear from you, we’ll carefully assess the information and do our best to assist.

      Gloria - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Not a good ones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery died very fast, when I’m on a phone call, the people cannot hear me ok

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi, thank you for sharing your experience. We know how important reliable battery life and clear calls are for everyday use, and we want you to enjoy the full performance of the Bose QuietComfort Ultra Earbuds (2nd Gen).

      Battery life can vary depending on usage, settings, and environment, but you can typically expect up to 6 hours with Immersive Audio off and around 4 hours with it on. Call clarity can also be affected by factors like fit, keeping the microphone openings clear, and ensuring your device software is up to date. For more tips on improving both battery performance and call quality, you can view our support guides below.

      Battery optimization tips: https://bose.life/4lgsFz2
      Call clarity tips: https://bose.life/4b0T9RO

      We’re confident that by following these steps, you’ll enjoy longer battery performance and clearer calls, along with the high‑quality audio experience that Bose QuietComfort Ultra Earbuds (2nd Gen) are designed to deliver.

      Rein - Bose Customer Support bose

  • Rated 4 out of 5 stars

    Good buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are good, but not much different from the originals

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Connectivity
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Great Earbuds but Controls are Frustrating

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose QuietComfort Ultra Earbuds (2nd Gen) These 2nd generation earbuds from Bose give a quality appearance all around, from the buds themselves to their charging case. They came with the medium ear tips, and for me they fit just right. By twisting them into the ear so that the long tip of the bud points between the 4:00 o’clock and 5:00 o’clock position on the ear they remain firmly in place and are quite comfortable for several hours. They paired up very quickly with my laptop and my Android phone in that order. For whatever reason, and it may just be something on my equipment, once they paired with my phone I went back to my laptop to watch a video, but the earbuds didn’t follow to my laptop naturally as I expected. I tried connecting them manually to my laptop but that didn’t work, and I finally disconnected them from my phone, but the problem remained. I then removed the earbuds from being paired with my phone altogether. The earbuds still didn’t want to connect to my laptop, so I then took them out of my ears and placed them back in their case for a minute. After that they connected and worked fine with my laptop. To be fair, this isn’t the first issue I’ve had using BT earbuds in the past and moving from one device to another. Overall, my BT experience hasn’t been easy over the years so, who knows? I’ve found that the earbuds last between 5.0 to 5.5 hours on a charge using them watching videos for several hours or listening to music in the Aware Mode – that’s in the same ballpark with the Technics and the Jabra earbuds I have. Using ANC during that same time would use a more battery life. While mentioning ANC, noise cancellation is absolutely superb! If you want nothing else but your selection of sound coming to your ears, the QuietComfort Ultra Earbuds (2nd Gen) is what you’ve been looking for. In addition, choosing the Spatialized Audio setting really adds more depth and detail to what you’re listening to so I would use that setting and not change it! Along with these things, the sound quality is excellent with wide ranges of different clear and sharp sounds whether in low or high tones. Obviously, I’m not an audiophile, but the quality of sound produced in these earbuds is excellent. The real problem I have with the QuietComfort Ultras (2nd Gen) is that the physical controls on the buds are so sensitive and “fiddly.” The individual taps (whether one tap, two or three for various things) isn’t too difficult but there again sensitivity sometimes messes things up if you’re not really consistent with your taps in terms of how quickly you perform them. I actually had more trouble with setting the modes (ANC, Aware and several others) by doing a longer press for each one to move through each mode with a little voice telling you what each mode is when you’ve moved to it. Sometimes it was distracting and hard to understand what mode the little voice was actually saying. In addition, to raise or lower volume you slide your finger along the long side of the earbud one way or the other, and moving it very much puts you with virtually no sound or way too much sound. To complicate matters some of your slides may be interpreted as taps or longer presses so you may end up pausing your video instead while you’re trying to raise the volume or lower it or you may end up with a mode change you're not looking for. Now, I realize that over time some of this would smooth out some, but the sensitivity of the exterior of the earbuds and not having a physical button there to work with is something that will detract from the overall ease of use of the controls for most people. And who wants to even think about having to grab your phone for help from the Bose app for some of these things. I think Bose should have worked with a physical button on the earbuds themselves to eliminate all the sensitivity of the various taps, presses and slides we’re left with now. Are these excellent earbuds? Yes, in most ways. But having a simple and easy way to control them to provide what you need at a moment’s notice is expected but their choice of a control mechanism is simply a detraction from an otherwise excellent product.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your detailed experience with the Bose QuietComfort Ultra Earbuds (2nd Gen). We’re glad to hear that you’re enjoying the premium design, excellent sound quality, and superb noise cancellation, especially with features like Spatialized Audio and Aware Mode enhancing your listening experience.

      If you're experiencing Bluetooth issues, here’s a quick troubleshooting guide that may help: http://bose.life/3JVceK1

      On another note, regarding the touch controls, a new feature allows you to disable them via the Bose app. This can help improve usability if you find the controls too sensitive or prefer using your device directly.

      Jelyn - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Medmium

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit is too big. Also the eq for the app is not that good.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi JoshuaK, thank you for sharing your feedback. The Bose QuietComfort Ultra Earbuds (2nd Gen) come with the Bose Fit Kit, which includes: 3 pairs of eartips (S, M, L) and 3 pairs of stability bands (1, 2, 3). If the earbuds feel too large, you can try changing the eartips for a more secure and comfortable fit. Here’s a helpful guide you can use: https://bose.life/4b0IlTI

      We also appreciate your feedback about the Bose app, as it helps us improve and make better enhancements. If you need assistance with the app or are having difficulty setting up your earbuds, please feel free to reach out to us through this link: http://bose.life/globalsupport

      Jelyn - Bose Customer Support bose

  • Rated 4 out of 5 stars

    great earbuds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like bose and these earbuds are great replacing one from before.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound good, but are not comfortable. Extremely large as well.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi, thank you so much for sharing your feedback. We’re glad to hear you’re enjoying the sound quality of the product, and we completely understand how important comfort and fit are for the best listening experience. The Bose QuietComfort Ultra Earbuds (2nd Gen) are designed for an in‑ear fit and come with a Bose Fit Kit that includes three sizes of silicone eartips (small, medium, large) and three sizes of stability bands. This allows you to customize the fit for comfort and secure placement. The earbuds are intended to feel premium and stable, while still being lightweight enough for extended wear.

      While many users find the product comfortable, we understand that fit can vary from person to person. To help you achieve the best fit and listening experience, we have helpful guides available:
      https://bose.life/4aiF0Pu
      https://bose.life/4aTvceX

      We hope these guides help you find the most comfortable fit so you can fully enjoy your sound!

      Rein - Bose Customer Support bose

  • Rated 3 out of 5 stars

    I'm a little disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My buds be in the case and it will show connected. If one dies the other one won't work. Battery life is not good.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Letisha, thank you for sharing your feedback. The Bose QuietComfort Ultra Earbuds (2nd Gen) have a battery life of up to 6 hours with Immersive Audio off, up to 4 hours with Immersive Audio on, and up to 18 hours when using the charging case at full charge. If your earbuds are delivering shorter playtime compared to these specifications, you can check out this helpful link for guidance: https://bose.life/3YvcMu8

      If the earbuds still show as connected while in the case, it usually means they are not properly seated. Please check the charging pins inside the case and ensure the ear tips are correctly placed on the earbuds so they sit securely and charge properly.

      Jelyn - Bose Customer Support bose

  • Rated 2 out of 5 stars

    So many issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds were honestly pretty uncomfortable, I tried every variation and still couldn’t wear them for more than 30 mins without my ears hurting or having to adjust, also when I would adjust the touch settings are so sensitive I would either end a call or skip a song, and I couldn’t even tell if the audio quality was good because of the connectivity issues, there was always a delay or the earbuds wouldn’t connect.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks for your feedback! One of the new features of the Bose QuietComfort Ultra Earbuds (2nd Gen) is the ability to disable touch controls through the Bose Music app, a great improvement over the first generation.

      Bluetooth disconnections can happen due to several factors, including wireless interference, distance from the paired device, low battery levels on either device, or outdated software. Physical obstacles such as walls or metal surfaces can also weaken the signal, and in some cases, protective cases or certain devices may interfere with the connection.

      To help you resolve this, here's a troubleshooting guide: http://bose.life/4h2grYO

      Jelyn - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Bose earbuds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No noise cancelling and not such a a comfortable wear on ear.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Rose, thank you for your feedback. The Bose QuietComfort Ultra Earbuds (2nd Gen) are our best in‑ear noise‑cancelling earbuds. If you’re experiencing issues with the fit, you can try changing the size of the ear tips for a better fit.

      If you’re having trouble with noise cancellation, you can adjust it through the Bose app according to your preference. Here’s a helpful guide you can use for noise cancellation: https://bose.life/4iZZAXz

      Additionally, here’s another troubleshooting link you can use for adjusting the ear tips to fit your ears properly: https://bose.life/3XU0TO6

      Jelyn - Bose Customer Support bose

  • Pros mentioned:
    Battery life, Fit, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Big Sound in a Small Package!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose is a company that is synonymous with quality. I’ve owned multiple different speakers and headphones and they have continued to maintain the same consistent quality over the years. You know when you’re buying a Bose product that you’re getting what you pay for! Their noise cancelling headphones have always been my go-to option for air travel. They do exactly as advertise and are comfortable for the long journey! But when it comes to headphones I use for daily use it’s always been either an Airpod’s or more recently Beats Fit Pro’s. I thought that the Beats were the best option I could find for working out. They fit well, the noise cancelling worked fine and the music I thought sounded pretty good and that’s what I tend to value in a set of workout headphones. Enter the new Ultra Quiet Comfort Earbuds from Bose! Will they be able to dethrone my Beats Fit Pro’s? The initial setup of the Bose earbuds were straightforward and easy. You can pair the earbuds immediately by hitting the pairing button on the back. They came pre-charged out the box for initial setup. You can pair them through Bluetooth but will get the best functionality using the Bose app. Once paired I named them “Jukebox Jets” and went through the quick tutorial to go over controls. The headphones come in a sleek black case and have 3 sets of ear tips. The ones that initially came on them fit my ears fine. You’re greeted by a startup sound once they’re inserted in your ears that reminds me of the old THX logo back in the 90’s and then the voice will tell you battery life. I tested the earbuds out for the first time in a weekly bowling league. I like to listen to music when bowling to help me focus on the task at head and the noise cancelling drowns out all the extra noise in the alley. When these say they’re in Quiet mode they aren’t kidding. I couldn’t hear anything except myself and the music. The noise cancellation is much more effective than my old beats. I like being able to cycle between the different modes to talk to teammates without having to take my headphones out of my ears. I will say initially I was a little frustrated with the touch controls. They are quite sensitive, and I found myself trying to pause music or skip to the next song and not having the intended outcome. The Beat Fit Pro’s have a tactile button you press in when trying to skip and pause that I think works better than the touch controls of the Bose. It was semi frustrating for a first-time user who usually is pretty good with technology but it doesn’t detract enough to be a problem for me. You can adjust the volume by sliding your finger up or down on the side of the headphones. Holding down on the side for longer than a second or so will cycle between the different modes. There is Quiet, which is strictly noise cancelling, Aware which allows you to hear others around you, and Immersion and Cinemas are modes that deal with music and movies that I’ll touch on shortly! The app has added functionality with an Equalizer and also Shortcut buttons for each ear to do different actions! The biggest thing that I judge headphones on is the quality of the sound and Bose excels as usual in this department. The Ultra Quiet Comfort Earbuds are positively the best sounding earbuds I’ve ever used. The music quality is on another level. It’s hard to describe but the first time I listened to music with them I felt like I heard some songs for the first time. Everything just sounds more pronounced, clear and full with Bose headphones. There’s also an Immersion mode that amplifies the feeling of being encompassed by music. A Still or Motion mode will along you to either sit or move around and it will adjust the music accordingly. Everything sounds so crisp and clear, the bass sounds clean yet full, they’re just phenomenal. There’s a Cinema mode as well for watching movies that I haven’t tested as much, but I listened to a few trailers and it felt like it immersed me in the action! The battery life is solid on the Quiet Comforts and they stay in my ears while I workout, so they have instantly replaced my Beats Fit Pros. Maybe one day they can win me back but for now I am solidly in camp Bose for the foreseeable future. What I love about these earbuds is they do everything the quiet comfort headphones do but in a smaller package. I’m not sure I would even take my old headphones on the airplane anymore after using these. Because frankly I could sleep easier on a plane with these in my ears! Overall I am very happy with the Ultra Quiet Comfort Earbuds. The sound quality is unmatched and the comfort, battery life, and overall experience have catapulted these earbuds to the top of the list for me! Get yourself a pair today, you won’t be disappointed!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Fix the mics

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The audio quality is solid but the mic always breaks in one ear bud. 2 pairs and the sams thing everytime. So making calls is annoying but just for music its decent.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Tommy, thank you for sharing your experience with your QuietComfort Ultra Earbuds (2nd Gen). We appreciate your feedback on the audio quality, we're glad to hear you're enjoying that part of the product.

      We’re truly sorry, though, to hear about the recurring microphone issues. That shouldn’t be happening, especially across multiple pairs. Please check out this quick guide to resolve the microphone issue you're experiencing, https://bose.life/4phgqCX.

      Daisy - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Not what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as loud as I expected was also hoping there would be significantly more bass than there is.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks for sharing your feedback. These earbuds feature CustomTune so you can adjust treble and bass using the Bose app. Once you download the Bose app, follow the steps on the link provided to adjust the sound to your preference: http://bose.life/4h0Ijg3

      Hope it helps!

      NJ - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Such a disapointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I truly thought I would like these, however, just like my first set bought a month ago, they cut out constantly. Not easy to use at all Pretty but I would not recommend

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your experience with us. We’re sorry to hear that your earbuds have not met your expectations and that you’ve experienced repeated connection issues. The Bose QuietComfort Ultra Earbuds (2nd Gen) are designed to deliver premium, personalized audio with CustomTune technology and our best in ear noise cancellation.

      If you encounter connection issues with your earbuds, please follow the troubleshooting steps in the link provided. These steps are designed to help resolve common connectivity problems and restore your earbuds to optimal performance. https://bose.life/497UzHV

      NJ - Bose Customer Support bose

  • Rated 2 out of 5 stars

    They dont stay in your ear

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are horrible for working out or just walking they keep falling out of my ear waste of money

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there, thank you for sharing your feedback. We understand how important a proper fit is, especially during workouts or even just walking. To help, you can try changing the ear tips of your Bose QuietComfort Ultra (2nd Gen) earbuds for a better fit. If you’d like step‑by‑step instructions, here’s a helpful guide: https://bose.life/4aSlw36

      Jelyn - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Bose earbuds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds are overrated. AirPods are better. Going back

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi MichaelB, thank you for sharing your thoughts. We understand that preferences vary, and your input is valuable, it helps us improve our products for different needs and comfort levels. If you have other concerns or need further assistance, feel free to reach out to us through this link: http://bose.life/globalsupport

      We’ll be happy to help. Thank you again for your feedback and support

      Jelyn - Bose Customer Support bose

  • Rated 2 out of 5 stars

    RETURNED

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return the bose because the left earbud stop working i didn't even having them a week

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Cshep, thank you for sharing your feedback. We’re sorry to hear that you’ve already returned the product, this is not the experience we want you to have. The issue you encountered may be resolved with some troubleshooting steps. If you still need assistance, here’s a helpful link you can check out: https://bose.life/4rVcCJL

      Jelyn - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Good if you work from home to block noise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for meetings but when on the phone it was terrible.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Vanessa, thank you for sharing your feedback with us. We’re glad to hear the QuietComfort Ultra Earbuds 2nd Gen worked well for meetings, and we’re sorry they didn’t meet your expectations. Please reach out to our customer support team using the link below with your serial number and details of the issue so we can assist with troubleshooting and explore alternative options to help you get the best performance from your headphones. https://bose.life/contactus

      Sophie - Bose Customer Support bose