Customer Ratings & Reviews
- Model:
- 896637-0010
- SKU:
- 6628900
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality, particularly praising its bass. However, some users have experienced issues with device connectivity, noting that the product consistently disconnects from phones.
This summary was generated by AI based on customer reviews.
Noise canceling is pretty awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The different modes are really great for different applications.
I would recommend this to a friendGreat Headphoens
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones wife really love them. Only downside the ability to track headphones when lost. Always love Bose brand.
I would recommend this to a friendBose quit Comfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good quality but it makes me tired after 2 hours in my ears.
I would recommend this to a friendLove them
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. I would highly recommend them. -- KB
I would recommend this to a friendHigh Expectations, Poor Delivery
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in these earbuds. If they don't successfully connect to the Bose App they won't connect to your phone regardless of platform (Android and/or IOS). Once they do, they consistently disconnect from phones. Works well with tablets and laptops. but not phones. This is clearly a Bose App issue that needs to be resolve.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Heather! Thank you for sharing your experience with us. We truly appreciate your feedback regarding the Bose QuietComfort Ultra Earbuds (2nd Gen). These earbuds are designed to deliver a premium listening experience with world-class noise cancellation, helping reduce background noise for more immersive audio. They also feature Bose Immersive Audio for a more spacious and lifelike sound, along with CustomTune technology that personalizes audio performance to your ears.
We understand your concern regarding the connection behavior with your phone and how important a stable connection is when using the Bose app.
To help resolve this concern, here is the link where you can check our troubleshooting steps that help you address the issue:
https://bose.life/4v5S82q
Cedrick - Bose Customer Support
- Pros mentioned:Sound quality
Great noise cancellation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation is great but sometimes headphones tend to not connect to Bluetooth
I would recommend this to a friendBrand response from Bose Support
Posted .Hi David, thank you for sharing your feedback. We’re glad to hear that you’re enjoying the noise cancellation feature. Regarding the Bluetooth connection issue, occasional disconnections can happen due to factors like wireless interference, distance or obstacles between devices, low battery levels, or outdated software. To help improve stability, we recommend keeping your headphones fully charged, ensuring they’re within range of the connected device, and checking for any available firmware updates.
To help you with the issues you’re experiencing, please use this link as your guide: https://bose.life/45zc9DO
Jelyn - Bose Customer Support
Bose ear buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are good.... But not for what i need them for...I work outside and it's cold. So with a facemask on at times.. The earbuds are too touch sensitive...It be changing to all the different modes that it irritates me. Without a facemask on they works perfect. I guess I'm going back to my old earpieces till it gets back warm...I don't recommend these to my co workers. But to others outside my trade. These are perfect for you... My review is only based on why I bought them and wanted them for...
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, Rodney! Thank you for sharing your experience with the QuietComfort Ultra Earbuds. We appreciate your positive comments about how well they work without a facemask, and we understand how important it is for your earbuds to function seamlessly in your work environment. Currently, the earbuds do not have the ability to disable touch controls, which is why wearing a facemask can sometimes trigger unintended actions.
Gloria - Bose Customer Support
Great Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife love her Christmas Gift, she wears them often when she's walking or on the treadmill at the gym working out
I would recommend this to a friendGood not the best to me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Are really good headphones just not worth $350 to me
I would recommend this to a friendBose Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I determined that the Bose did not work well with the iPhone; the right ear lost connection/sound. I replaced them with Apple ear buds.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Thank you for taking the time to share your experience with the Bose QuietComfort Ultra Earbuds (2nd Gen). We’re sorry to hear about the connection issue you encountered with your iPhone, particularly with the right earbud. We appreciate your feedback, as it helps us identify areas where we can improve. To troubleshoot the connectivity concern kindly refer to the article below:
https://bose.life/4uzFoQR
Gem - Bose Customer Support
Ear buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding product. Easy to use and the quality of the product is as advertised
I would recommend this to a friendMy best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In my opinion this pair of earbuds are the best I have.
I would recommend this to a friendGreat!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this bose earbuds. I sometimes forgets I have then in.
I would recommend this to a friendBose ear buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Christmas gift for my husband. He raves about them everyday, I apparently did good!
I would recommend this to a friendGood, not great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had them for a week and returned them. I liked the Bose QCE's better and for a more reasonable price. They weren't comfortable in my ears even though I mixed and matched the earbud tips. Sound was ok. ANC was ok.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Gabe, thank you for sharing your experience. We’re sorry to hear that the QuietComfort Ultra Earbuds (2nd gen) weren’t as comfortable for you, even after trying different ear tip combinations. Comfort and fit can vary from person to person, and we understand how important that is for everyday use.
We appreciate your feedback on the sound and noise cancellation, and we’re glad you’ve found a Bose product that better fits your needs with the QuietComfort Earbuds. Thank you for giving the QuietComfort Ultra Earbuds 2ns gen a try and for taking the time to share your honest perspective, it helps us continue improving our products.
Daisy - Bose Customer Support
headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I've ever had.These are the best headphones I've ever had.
I would recommend this to a friendReview
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What can i say about bose...they are awsome wouldn't pick a different brand over BOSE!!!
I would recommend this to a friendPerfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good……………………………………………………………………………………………………………………..
I would recommend this to a friendSound purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice value high quality, great customer service...
I would recommend this to a friendFit is not good.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little heavy and uncomfortable to sleep with. Doesnt fall of ear but feels like it would.
I would recommend this to a friend