Customer Ratings & Reviews

Absolutely blown away by Bose. More expensive but worth the $. I can’t wait to see how long they last.

Problem occurred since Gen 1 and has not been resolved in Gen 2. They worked fine... but after 3 months my son's earbuds started giving him issues, he tried evcerything to troubleshoot them and then 4 months later he had to return them, thank God for BestBuys Plan Protection, which he had to use if he needed his earbuds today. What a waste four months into the protection plan. Now, suddenly, my own headset began giving me the same issue; it stopped connecting properly to my Samsung Galaxy S23 Android phone. I decided to troubleshoot it myself, factory reset them, deleted the Bose app, unpaired them, reinstall the app afterwards, I did everything possible and yet I could not resolve or fix the problem. They connect, and within one minute then disconnect afterwards, then continue to cycle back and forth doing this unless you turn off the bluetooth all together. I decided to call Bose directly and they simple repeated all the steps, as if reading from a script, I told them I spend a total of 4 hours within 2 days and no matter what nothing, so I told him fine lets repeat the entire process and at the end, they still couldn't connect, funny the tech support attempted to blame it on my phone instead of realizing its really their bluetooth app within the case and the earbuds, and I told him after research online how many users have this same issue, the tech told me, well he owns a pair and never had a problem and I told him well good for you, your an employee expected to reply in such a fashion or lose your job at Bose. In the end, their return policy is even worst, they send you an email but within out a return UPS label, because it takes about 24 hours to send, imagine that in our high tech world and when they receive it, troubleshoot it then i'll take a total of 3 to 4 weeks to receive a replacement. Truly unfortunate since I have been a supporter for over 20 years even repurchase their $449.99 over the ear head set without their ever being a bluetooth issue, which proves to me, its their case, or earbuds and they are fully aware of it but rather then fix the problem and release an updated firmware they simply ignore it and blame others for this faulty product. I have no other issue but to use my Best Buy protection plan or lose it all together or wait close to a month until they send me a replacement. My honest opinion the Earbuds are great when they work, but when thee stop connecting one of the worst products they have ever release and instead of fix it, they problem will just avoid it until Gen3 or stop producing it. So, my honest advice is to seek another pair of earbuds or I promise you will go thru this as me and my son have. If it wasn't for my protection plan I would have wasted $299.99 not including tax on one of the worst earbuds I have ever encountered. To reset it, its even worst, instead of one step its several and then uninstall all devices connected to the app, as well as the app itself then reinstall it, its not worst the hassle, wait until they fix it before ever speaking your hard-earned money on them or purchase there over the ear headset which at least they never had a bluetooth connectivity issue and I have own them for over 20 years, several models. But they lost me permanently because they are putting profit over quality. I will report again, because I have to use my protection plan to see if it occurs again with a new set as well as my son's current exchange. There return process is even worst, which is why I either use my plan or lose it and wait 4 weeks for a replacement. $250 trash after 6 months. Worked great... 6 months later, they stopped connecting properly to my phone. I factory reset them, deleted the Bose app, unpaired them, did everything I could find to fix the problem. They still connect, then disconnect after 2 seconds, try everything, worst product by Bose

Awesome sound, really blocks out ambient noise, great for gym

This is my first bose ear buds ive always got the samsung ear buds and never had issue however i felt that for me these bose sound and fit perfect.

Best earbuds I’ve owned! Best sound! I use them daily!

Sounds quality is absolutely amazing. I daily drive these due to work so practicality is awesome. However, I have been having issues with buds charging in case if not seated properly. Occasionally I have connectivity issues and have to reconnect the buds to my phone.

Amazing!! Love the updated version!! Doing quality has definitely improved and in my option much more comfortable than the original version!

ANC is excellent, sound quality is amazing, and it is super easy to use.

I bought it 4 months ago and still working perfectly

They are great. Battery life is good. About the same as gen 1. But still great.

Nice good quality sound a d wirh noice reduction.

Great earbuds, had the previous version. Has wireless charging now which is great. Sound is great and the noise canceling option is top tier.

Great power in a little bud. The only dislike is they dont sit in my ear as id like. Ive changed the size of the bud and still sits not as snug. However, these are nice and everyone who is on the other end of my call say they sound great. No major complaints other than that. Every ear is shaped differently so...

Sound great work flawless the ANC is the best highly recommended

Love all the different features and that I can go from aware to noise cancelling. Excellent sound quality. Love these so far!

Fantastic noise cancelling headphones. I was not sure they would work as well as the over the head ones but these are GREAT.

High pitched noise appeared. Ultimately i returned but was overall satisfied with sound quality.

Great for music, but unacceptable for calls. When using them with my iPhone, the person on the other end cannot hear me. I exchanged the pair, thinking they were defective, but the problem persisted. Regrettably, I’ll be returning to Apple AirPods.

I purchased these & the air pod pro 3s, these headphones are by FAR better in sound clarity & bass. I also enjoy, the headphones stay in you ear when running or moving around, they feel very secure.

Best sound ever!! Worth every penny I spent. Threw away the iPods!!