Customer Ratings & Reviews
- Model:
- 896637-0030
- SKU:
- 12360634
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality, particularly praising its bass. However, some users have experienced issues with device connectivity, noting that the product consistently disconnects from phones.
This summary was generated by AI based on customer reviews.
Get your bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound, great quality, best price. I always love Bose.
I would recommend this to a friend- Pros mentioned:Sound quality
Mixed feelings
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bose earbuds are great and work well. HOWEVER the case does not have a strong hold and earbuds do not have kind of hold keeping them in the case and will fly out when case is dropped!!
I would recommend this to a friendBrand response from Bose Support
Posted .Hello Jayson! Thank you for sharing your feedback with us. We’re glad to hear that your Bose QuietComfort Ultra (2nd Gen) Earbuds are working well and delivering the performance you expect. We do understand your concern regarding the case not holding the earbuds securely. Your input is valuable, and we truly appreciate you bringing this to our attention.
To help prevent the earbuds from coming loose, we recommend always ensuring they are seated properly in the charging case until you feel the magnetic connection. If the case is dropped, the earbuds may dislodge, so keeping the lid closed when not in use can help minimize this risk.
We appreciate your support and will make sure your feedback is shared with our product team for future improvements.
Sophie - Bose Customer Support
Good headphones with a fatal flaw.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On the good side of this review, the sound quality is decent and the Bluetooth range is further than any other headphone I used before and the call quality also well done, however the main selling point was the noise cancelling and for me there was a huge flaw, under most circumstances the active noise cancelling is great even in loud work enviroments however there seems to be a fatal flaw where if there's a sudden noise like compressed air, a hammer tap or even something as subtle as a car door closing it would sound like transparency mode would turn on for a second before going back to ANC mode, after dealing with this for a week it left me with too much headache (both real and circumstantial) and I had to return them for a different option.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Thank you Robbie for taking the time to share your detailed feedback on the QuietComfort Ultra Headphones (2nd Gen). We’re glad to hear you enjoyed the sound quality, Bluetooth range, and call performance, but we’re truly sorry about the noise cancelling. The combination of both active and passive noise reduction technologies in your headphones is designed to block out most sounds but may not block out everything. You may still hear higher pitched sounds like sirens and even human voices, although the volume of these sounds should be dramatically reduced.
It’s important to note that this is expected behavior with noise cancelling headphones across the industry. The QuietComfort Ultra Earbuds are engineered to minimize these interruptions as much as possible, while still maintaining excellent performance in consistent, loud environments such as offices, airplanes, or busy streets.
For the best results, ensure your earbuds are running the latest firmware through the Bose Music app, as updates often improve ANC responsiveness and overall performance.
Gem - Bose Customer Support
Bose earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Bose earbuds are top notch and sound is amazing.
I would recommend this to a friendNot great for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok at best volume could be better I would say should have did more research on them
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Scot, thank you for sharing your feedback. We understand you feel the volume could be better. If it doesn’t seem enough, you can try adjusting it through the Bose app’s equalizer or switching music apps for a better listening experience. You can also check out this helpful guide if you’re experiencing low volume: https://bose.life/40qAE2W
If you need further assistance or have other concerns, feel free to reach out to us through this link: http://bose.life/globalsupport
Jelyn - Bose Customer Support
The best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is amazing. I love the color of these headphones
I would recommend this to a friendGrate product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great choice! I highly recommend it for everyone. .
I would recommend this to a friendWill purchase again
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellently quality, noise cancellation is my favorite
I would recommend this to a friendAmazing Earbuds!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bass is amazing, sound quality overall is really good. Would recommend for sure
I would recommend this to a friend- Pros mentioned:Sound quality
Meh...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear bus for being so expensive was not working out the box. I get i needed to update, but even then constant disconnects or odd behavior when swapping from Windows laptop to android is a pain. They sound amazing when they do work i give it that. But honestly, i should not have been frustrated and chosen instead my 4 dollar dollar tree earbuds that i bought as an emergency one day to be able to talk and hear in a meeting. The battery life is horrible. I ended up getting new ear muffs for my 4 year old Bose quite comforts instead as this honestly was just not doable to work full time with.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Angel, thanks for sharing your experience with the QuietComfort Ultra Earbuds (2nd Gen). We're sorry to hear they didn’t meet your expectations, especially with connectivity and battery life. While a firmware update is often needed initially, the issues you mentioned are uncommon and may be resolved with a few quick steps:
Battery troubleshooting: http://bose.life/4pYN9yl
Bluetooth reconnection: http://bose.life/3WqDanI
These steps should help get your earbuds working properly again.
Daisy - Bose Customer Support
A gift.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great product for non sport use. Bose has another product for the sports activist. Great products with great sound! Choose Bose!
I would recommend this to a friendBose Quiet Comfort Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these earbuds as a gift for my boyfriend after he bought a pair of horrible ones that didn’t compare at all! He absolutely loves them. No company makes better!
I would recommend this to a friendIs nice they do a strong noise Canceling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound good and the noise cancelations help you more
I would recommend this to a friendClear
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendNoise canceling is pretty awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The different modes are really great for different applications.
I would recommend this to a friendGreat Headphoens
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones wife really love them. Only downside the ability to track headphones when lost. Always love Bose brand.
I would recommend this to a friendBose quit Comfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good quality but it makes me tired after 2 hours in my ears.
I would recommend this to a friendLove them
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. I would highly recommend them. -- KB
I would recommend this to a friendHigh Expectations, Poor Delivery
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in these earbuds. If they don't successfully connect to the Bose App they won't connect to your phone regardless of platform (Android and/or IOS). Once they do, they consistently disconnect from phones. Works well with tablets and laptops. but not phones. This is clearly a Bose App issue that needs to be resolve.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Heather! Thank you for sharing your experience with us. We truly appreciate your feedback regarding the Bose QuietComfort Ultra Earbuds (2nd Gen). These earbuds are designed to deliver a premium listening experience with world-class noise cancellation, helping reduce background noise for more immersive audio. They also feature Bose Immersive Audio for a more spacious and lifelike sound, along with CustomTune technology that personalizes audio performance to your ears.
We understand your concern regarding the connection behavior with your phone and how important a stable connection is when using the Bose app.
To help resolve this concern, here is the link where you can check our troubleshooting steps that help you address the issue:
https://bose.life/4v5S82q
Cedrick - Bose Customer Support
- Pros mentioned:Sound quality
Great noise cancellation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation is great but sometimes headphones tend to not connect to Bluetooth
I would recommend this to a friendBrand response from Bose Support
Posted .Hi David, thank you for sharing your feedback. We’re glad to hear that you’re enjoying the noise cancellation feature. Regarding the Bluetooth connection issue, occasional disconnections can happen due to factors like wireless interference, distance or obstacles between devices, low battery levels, or outdated software. To help improve stability, we recommend keeping your headphones fully charged, ensuring they’re within range of the connected device, and checking for any available firmware updates.
To help you with the issues you’re experiencing, please use this link as your guide: https://bose.life/45zc9DO
Jelyn - Bose Customer Support