Customer Ratings & Reviews

I will never use another. This is the best earbuds I have

They are a little big for small ears. Bur all in all better than other brands Ive tried.

Nice headphones. The noise canceling feature is superb!

I purchased a tv and sound bar and my Best Buy employee reccomed I join the member plus. And it’s already got me back 300 dollars. My Bose ear buds failed after a week and the store didn’t have them in stock but they ordered them shipped to my house for free.

The quality of sound is great and you can ajuts the eq with it but batterie dies in 4 to 6 hours depending on the mode you use and over time noise in one or both ear pieces usually if they get moist ar wet abit . I do construction and usually i have to change them cople of thimes . So put insurance on them

Excellent sound and call quality, bass is out of this world

I great item with terrific sound that blocks outside noise

Problem occurred since Gen 1 and has not been resolved in Gen 2. They worked fine... but after 3 months my son's earbuds started giving him issues, he tried evcerything to troubleshoot them and then 4 months later he had to return them, thank God for BestBuys Plan Protection, which he had to use if he needed his earbuds today. What a waste four months into the protection plan. Now, suddenly, my own headset began giving me the same issue; it stopped connecting properly to my Samsung Galaxy S23 Android phone. I decided to troubleshoot it myself, factory reset them, deleted the Bose app, unpaired them, reinstall the app afterwards, I did everything possible and yet I could not resolve or fix the problem. They connect, and within one minute then disconnect afterwards, then continue to cycle back and forth doing this unless you turn off the bluetooth all together. I decided to call Bose directly and they simple repeated all the steps, as if reading from a script, I told them I spend a total of 4 hours within 2 days and no matter what nothing, so I told him fine lets repeat the entire process and at the end, they still couldn't connect, funny the tech support attempted to blame it on my phone instead of realizing its really their bluetooth app within the case and the earbuds, and I told him after research online how many users have this same issue, the tech told me, well he owns a pair and never had a problem and I told him well good for you, your an employee expected to reply in such a fashion or lose your job at Bose. In the end, their return policy is even worst, they send you an email but within out a return UPS label, because it takes about 24 hours to send, imagine that in our high tech world and when they receive it, troubleshoot it then i'll take a total of 3 to 4 weeks to receive a replacement. Truly unfortunate since I have been a supporter for over 20 years even repurchase their $449.99 over the ear head set without their ever being a bluetooth issue, which proves to me, its their case, or earbuds and they are fully aware of it but rather then fix the problem and release an updated firmware they simply ignore it and blame others for this faulty product. I have no other issue but to use my Best Buy protection plan or lose it all together or wait close to a month until they send me a replacement. My honest opinion the Earbuds are great when they work, but when thee stop connecting one of the worst products they have ever release and instead of fix it, they problem will just avoid it until Gen3 or stop producing it. So, my honest advice is to seek another pair of earbuds or I promise you will go thru this as me and my son have. If it wasn't for my protection plan I would have wasted $299.99 not including tax on one of the worst earbuds I have ever encountered. To reset it, its even worst, instead of one step its several and then uninstall all devices connected to the app, as well as the app itself then reinstall it, its not worst the hassle, wait until they fix it before ever speaking your hard-earned money on them or purchase there over the ear headset which at least they never had a bluetooth connectivity issue and I have own them for over 20 years, several models. But they lost me permanently because they are putting profit over quality. I will report again, because I have to use my protection plan to see if it occurs again with a new set as well as my son's current exchange. There return process is even worst, which is why I either use my plan or lose it and wait 4 weeks for a replacement. $250 trash after 6 months. Worked great... 6 months later, they stopped connecting properly to my phone. I factory reset them, deleted the Bose app, unpaired them, did everything I could find to fix the problem. They still connect, then disconnect after 2 seconds, try everything, worst product by Bose

I bought it 4 months ago and still working perfectly

Best earbuds I've ever purchased. Active noise cancellation is even better in this iteration, as are the bass/lows. Extremely satisfied with this product.

We have had to trade in multiple pairs about every year. Great sound, great noise canceling. But the batteries die out and or the case doesn't charge after about a year. Not sure they are worth 300$

They are nice, however the sound quality is not as good as i expected. Also they fall out of my ears. Also if I misplace one bud, there is not an app to locate it.

Absolutely great. I went through years of mid-level earbuds wireless earbuds. Jabra, they are the worst from my standpoint. Their quality and customer service needs to be eternally dumped. Finally I took a step up to the best reviewed. Why did I ever wait???

Great sound and programmable noise cancellation levels. Long battery life, it is very light and powerful earbuds for any activity. Recommended!

Great for music, but unacceptable for calls. When using them with my iPhone, the person on the other end cannot hear me. I exchanged the pair, thinking they were defective, but the problem persisted. Regrettably, I’ll be returning to Apple AirPods.

Very nice earbuds. Work well for work and working out. Noise cancellation is superb.

Great for music, videos, movies....Awesome...for phones calls it could be improved

As always Bose delivers. I had a first generation of these and loved them. Recently the microphone stopped working. They were purchased in 2019 so looking forward to long life on these new 2nd generation.

Better than expected, by a long shot. Bose just keeps doing what they do.

These are better than last model. Enjoy very much.