Customer Ratings & Reviews
- Model:
- 896637-0040
- SKU:
- 12360635
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the incredible sound quality and the comfortable, secure fit of these headphones. Users also frequently praise the long-lasting battery life, improved connectivity, and unique design. While the overall reception is highly positive, some users noted that the maximum volume level did not quite meet their expectations.
This summary was generated by AI based on customer reviews.
Bose the best
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With all the features and size options for your ear this earphones are the best.
I would recommend this to a friendBose Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bose is always the best. Noise canceling is awesome as Best Buy’s customer service is always amazing.
I would recommend this to a friendOnly one mic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not surprised at the sound quality, Bose is known for it and did not disappoint. The ANC is amazing and the comfort is acceptable. But where I was let down is that for 250+ dollars the earbuds have only a mic in the right ear bud. I usually only have one in and if I happen to have the left bud in I have to scramble to put in the right one or switch to phone. It shocks me that a premium product has less features than my 50 dollars sound cores
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Anthony, thank you for sharing your feedback. We’re glad to hear the sound quality and noise cancellation met your expectations, as those are areas we take pride in. We understand your concern regarding microphone placement and how it impacts your usage when wearing only the left earbud.
The Bose QuietComfort Ultra Earbuds (2nd Gen) are equipped with four microphones in each earbud, allowing you to use either the left or right earbud independently for listening to audio or making phone calls. The controls on your earbuds will remain the same whether you’re using one or both, and any shortcuts you’ve set will continue to function.
If you’re experiencing microphone issues, ensuring the earbuds are worn properly and that the microphones are not blocked can help improve call quality. Here’s a helpful guide you can use for tips on optimizing performance: https://bose.life/4b9gEIw
Jelyn - Bose Customer Support
Often Imitated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bose products are my go to. I’m an Apple guy and wouldn’t even bother with the headphones that come with the phones. BOSE ……there is no substitute
I would recommend this to a friend
Bose headphones
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my brother in law and he loves them!
I would recommend this to a friendThey are great.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great. I strongly recommend.. I have nothing bad to say about them..
I would recommend this to a friendGreat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.That’s amazing earbuds, higher recomended and the best buy store guys are the best
I would recommend this to a friendSuper
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for running and another sports. I recommended
I would recommend this to a friendUnstable and poor sound at the price range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was not as expected given the price range. Worse of all was the grip and stability on the ears. Easily loosen and fall off in normal walks…
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello! We’re sorry to hear that the Bose QuietComfort Ultra Earbuds (2nd Gen) did not fully meet your expectations. We understand how important comfort and stability are in achieving great audio performance and effective noise cancellation. The QuietComfort Ultra Earbuds (2nd Gen) are designed with a “fit that won’t quit,” offering nine different combinations of eartips and stability bands so you can find the setup that works best for you. Adjusting or changing the eartips can often make a big difference in securing the right fit and improving comfort during longer listening sessions.
Here is a full guide to getting the right fit that may help you find the most comfortable and effective setup: https://bose.life/4wVKzwy
If the issue continues after trying these steps, our support team will gladly assist you with further troubleshooting: https://bose.life/contactus.
We hope this helps you achieve the right fit so you can fully enjoy your QuietComfort Ultra Earbuds (2nd Gen).
Sophie - Bose Customer Support
Great product but bad lifespan
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best earphones I've ever used but they only last me around 6 months because of how much I wear them. The glue kind of falls apart by then. Love them otherwise
I would recommend this to a friendbest brand
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely loved these headphones. They’re super lightweight, the sound quality is amazing, and it’s the best brand.
I would recommend this to a friend- Pros mentioned:Sound quality
Not worth the price.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed with the sound quality. I had to turn the volume almost all the way up to listen to music. The immersive setting works well to block ambient noise. I have replaced these with the AirPod Pro 3. Same price point as the Bose but, far superior.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hey Michael, thanks for sharing your feedback on the Bose QuietComfort Ultra Earbuds (2nd Gen). They’re designed to deliver premium, personalized audio through our CustomTune technology, along with our best in‑ear noise cancellation and a comfortable fit. Sorry to hear that hasn’t been your experience.
Be sure to check out our helpful support article at https://bose.life/4qqbMnm which may help improve your listening experience. Thanks!
Klariss – Bose Customer Support
Bose quietcomfort ultra
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall this product is great. The only negative i have is that every now and then, it will disconnect for some reason, but not very often. I would highly recommend these.
I would recommend this to a friendWatch
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful when i was asking for help in thr store. I got help directly from the supervsior who seems like he is just like everyone else of his staff
I would recommend this to a friend- Pros mentioned:Sound quality
Mixed feelings
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bose earbuds are great and work well. HOWEVER the case does not have a strong hold and earbuds do not have kind of hold keeping them in the case and will fly out when case is dropped!!
I would recommend this to a friendBrand response from Bose Support
Posted .Hello Jayson! Thank you for sharing your feedback with us. We’re glad to hear that your Bose QuietComfort Ultra (2nd Gen) Earbuds are working well and delivering the performance you expect. We do understand your concern regarding the case not holding the earbuds securely. Your input is valuable, and we truly appreciate you bringing this to our attention.
To help prevent the earbuds from coming loose, we recommend always ensuring they are seated properly in the charging case until you feel the magnetic connection. If the case is dropped, the earbuds may dislodge, so keeping the lid closed when not in use can help minimize this risk.
We appreciate your support and will make sure your feedback is shared with our product team for future improvements.
Sophie - Bose Customer Support
Great item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them!!! Highly recommend purchasing these earbuds!
I would recommend this to a friendGREAT PRODUCT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hubby says these are the best ear buds he has ever used hands down!
I would recommend this to a friendBest earphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them as a gift, my partner loves them! They were a great buy!
I would recommend this to a friend- Pros mentioned:Sound quality
Meh...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear bus for being so expensive was not working out the box. I get i needed to update, but even then constant disconnects or odd behavior when swapping from Windows laptop to android is a pain. They sound amazing when they do work i give it that. But honestly, i should not have been frustrated and chosen instead my 4 dollar dollar tree earbuds that i bought as an emergency one day to be able to talk and hear in a meeting. The battery life is horrible. I ended up getting new ear muffs for my 4 year old Bose quite comforts instead as this honestly was just not doable to work full time with.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Angel, thanks for sharing your experience with the QuietComfort Ultra Earbuds (2nd Gen). We're sorry to hear they didn’t meet your expectations, especially with connectivity and battery life. While a firmware update is often needed initially, the issues you mentioned are uncommon and may be resolved with a few quick steps:
Battery troubleshooting: http://bose.life/4pYN9yl
Bluetooth reconnection: http://bose.life/3WqDanI
These steps should help get your earbuds working properly again.
Daisy - Bose Customer Support
A gift.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great product for non sport use. Bose has another product for the sports activist. Great products with great sound! Choose Bose!
I would recommend this to a friend