Customer Ratings & Reviews
- Model:
- 896637-0040
- SKU:
- 12360635
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the incredible sound quality and the comfortable, secure fit of these headphones. Users also frequently praise the long-lasting battery life, improved connectivity, and unique design. While the overall reception is highly positive, some users noted that the maximum volume level did not quite meet their expectations.
This summary was generated by AI based on customer reviews.
headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I've ever had.These are the best headphones I've ever had.
I would recommend this to a friendReview
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What can i say about bose...they are awsome wouldn't pick a different brand over BOSE!!!
I would recommend this to a friendHigh Expectations, Poor Delivery
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in these earbuds. If they don't successfully connect to the Bose App they won't connect to your phone regardless of platform (Android and/or IOS). Once they do, they consistently disconnect from phones. Works well with tablets and laptops. but not phones. This is clearly a Bose App issue that needs to be resolve.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Heather! Thank you for sharing your experience with us. We truly appreciate your feedback regarding the Bose QuietComfort Ultra Earbuds (2nd Gen). These earbuds are designed to deliver a premium listening experience with world-class noise cancellation, helping reduce background noise for more immersive audio. They also feature Bose Immersive Audio for a more spacious and lifelike sound, along with CustomTune technology that personalizes audio performance to your ears.
We understand your concern regarding the connection behavior with your phone and how important a stable connection is when using the Bose app.
To help resolve this concern, here is the link where you can check our troubleshooting steps that help you address the issue:
https://bose.life/4v5S82q
Cedrick - Bose Customer Support
Bose - Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you for an awesome product. Great buying experience. Seamless and convenient!
I would recommend this to a friendBose Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I determined that the Bose did not work well with the iPhone; the right ear lost connection/sound. I replaced them with Apple ear buds.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Thank you for taking the time to share your experience with the Bose QuietComfort Ultra Earbuds (2nd Gen). We’re sorry to hear about the connection issue you encountered with your iPhone, particularly with the right earbud. We appreciate your feedback, as it helps us identify areas where we can improve. To troubleshoot the connectivity concern kindly refer to the article below:
https://bose.life/4uzFoQR
Gem - Bose Customer Support
Best buds.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. AmazingAmazingAmazingvAmazingAmazingAmazingAmazingAmazingAmazingAmazingAmazing.
I would recommend this to a friendPerfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good……………………………………………………………………………………………………………………..
I would recommend this to a friendExcellent service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service product is the best ear buds to buy. Thank you for the professional support and team members
I would recommend this to a friendSound purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice value high quality, great customer service...
I would recommend this to a friend- Pros mentioned:Sound quality
Good not great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not stay in while working outside and was not loud enough. Good quality sound otherwise
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Maximum, thank you for sharing your feedback with us. We truly appreciate you letting us know that you enjoy the good sound quality of the earbuds. We’re sorry to hear that the fit and volume did not meet your expectations. We understand how important a secure fit is to ensure the best audio experience. To help resolve your concern, here is a helpful guide: https://bose.life/4oHRCDN with steps to improve both fit and sound performance. If the issue persists even after trying the recommended steps, please don’t hesitate to reach out to our customer support team through this link: https://bose.life/4aidWjV
We hope this helps you enjoy your earbuds to the fullest!
Sophie - Bose Customer Support
Earbud
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is extremely good, battery life nice easy-to-use
I would recommend this to a friendBose earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise reduction perfect. Cancel sounds on his surroundings. Easy wear.
I would recommend this to a friendGood, not great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had them for a week and returned them. I liked the Bose QCE's better and for a more reasonable price. They weren't comfortable in my ears even though I mixed and matched the earbud tips. Sound was ok. ANC was ok.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Gabe, thank you for sharing your experience. We’re sorry to hear that the QuietComfort Ultra Earbuds (2nd gen) weren’t as comfortable for you, even after trying different ear tip combinations. Comfort and fit can vary from person to person, and we understand how important that is for everyday use.
We appreciate your feedback on the sound and noise cancellation, and we’re glad you’ve found a Bose product that better fits your needs with the QuietComfort Earbuds. Thank you for giving the QuietComfort Ultra Earbuds 2ns gen a try and for taking the time to share your honest perspective, it helps us continue improving our products.
Daisy - Bose Customer Support
Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great song especially base song. I like the design. Bluetooth very powerful.
I would recommend this to a friendBest in class for price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love lovem don't think I'll ever go back to AirPods
I would recommend this to a friendBOSE ftw
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its bose what can you say more lol... in the speak world there one of the best
I would recommend this to a friend- Pros mentioned:Sound quality
Disappointing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality! Unfortunately, the ear buds would not connect to my Bluetooth. I tried all the troubleshooting steps. I read this is a common problem with these earbuds. What a waste of a great sounding earbuds!
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi, thank you for sharing your experience with the QuietComfort Ultra Earbuds (2nd Gen). We’re delighted to hear you enjoy the sound quality for music, and we're committed to helping you get the best possible experience with your product, including making pairing simple and straightforward.
Our online support guide provides step‑by‑step instructions to help with Bluetooth pairing. These include ensuring the earbuds are in pairing mode, checking device compatibility, reducing interference, and clearing previous connections if necessary. You can find the guide here: https://bose.life/4uwhc2l
Once these steps are followed, we’re confident the pairing process will feel smoother, allowing you to fully enjoy the immersive sound quality and advanced noise cancellation the QuietComfort Ultra Earbuds (2nd Gen) are designed to deliver.
Rein - Bose Customer Support
Great earbuds. Not google friendly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont like how they wont link with Google. Other than that they are nice
I would recommend this to a friendCustomise your eq
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fact u can customise your eq it’s the best. Bose has done it again
I would recommend this to a friendGreat Bose Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product definetely recommended purchase.
I would recommend this to a friend