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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 853 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers express satisfaction with the incredible sound quality and the comfortable design of these headphones. Users also frequently highlight the secure fit and the impressive, long-lasting battery life. While the product is highly regarded, some individuals have noted occasional connectivity issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 851 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bose quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hreat quality, high def sound and hreat fit. Would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for travel

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and the noise cancelation is top notch.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Bose ultra 2nd gen review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Some connection issues with my laptop from time to time. Tends to fall out my ear while eating, talking or jogging. App does not always work. Overall satisfied with product, could use a little work.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great for multiple devices

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic sound and comfort, easy switching between devices.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Simple, Reliable Pairing, Exceptional Sound Qualit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second pair, but my first Gen 2 version. Easy out of box to setup, pair, and use with exceptional sound quality. Do feel their is an improvement in Gen2 sound quality vs Gen1. Love these earphones and pretty much use daily. Highly recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bass Bumpers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit for all day comforter. Clear & powerful bass & Great noise canceling.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Best noise cancelling I've experienced

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise cancelling I've experienced so far. Stays in ears pretty well

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Greta for gym

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality, noise cancellation spot on! Great use for the gym and everyday usage.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Earbuds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are awsome sounds good and very clear and comfortable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They are comfortable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re comfortable they do not hurt and they do not fall

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    All depends

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have good sound good volume but I got them for phone calls and that’s the problem everyone I talk to say they can’t hear or understand said it sounds like I’m under water so I spend most of my repeating myself the whole time so it’s good if u don’t want it to make calls

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there, thank you for sharing your feedback. We're sorry to hear that you're having difficulties with the microphone performance on your Bose QuietComfort Ultra Earbuds (2nd Gen). These earbuds are equipped with four microphones in each earbud, and proper fit plays an important role in ensuring the best possible call quality. If the microphones are blocked or the earbuds are not positioned correctly, the person on the other end of the call may experience reduced audio quality. We recommend making sure the earbuds are seated properly in your ears and that the microphones are not obstructed by hair, hats, scarves, or other headwear. It's also a good idea to check that the microphone openings are clean and free from any dust or debris.

      For additional guidance and tips on improving call quality, please take a look at this helpful article: https://bose.life/4goPZK2
      Hope this helps!

      Jelyn - Bose Customer Support bose

  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Bose QC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality. Stays in ear. Noise cancelling works really well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    They are awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sound is wow! It outperforms my older Bose model by far.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Better than airpods

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfort, noise cancelling, better than apple. Sound quality topnotch

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the ultra version 1 and they lasted about a year, so i wasn't happy. However i decided to give the 2nd gen a shot. These are definitely better than 1st gen. I really like the immersion setting, it really makes my music sound amazing. Let's just hope these last longer than the others. I've had them for about 2 months at this point.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound even in noisy situations

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Hubby can hear me even in noisy situations. I work in a noisy place and he can hear me great and I can hear him. The option to hear everything around me, when I am NOT using them for calls or music or books, is great. I don't have to take them out to hear.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Great but still has its issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds quality is absolutely amazing. I daily drive these due to work so practicality is awesome. However, I have been having issues with buds charging in case if not seated properly. Occasionally I have connectivity issues and have to reconnect the buds to my phone.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your feedback. We’re glad to hear you’re enjoying the sound quality and practicality of your earbuds. Regarding the charging issue, please ensure the earbuds are properly seated in the case and that the charging contacts are clean, as debris can sometimes interfere with the connection. For the bluetooth issue here's a helpful link you can use: https://bose.life/3Z1nskh

      Hope it helps!

      Jelyn - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Buy purchases

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In my opinion, Bose has the best sound and noise reduction speaker in the industry. Best Buy is a great place to shop because it offers many products to compare. We also take advantage of their annual tech support program and have found it to be of great value for supporting our purchases.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife and I had Been looking at these for awhile and finally decided to get a pair. Best decision made. My wife uses them all day every day for work and to drown out the outside noise and they do just that. Sound is amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice audio

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice setting on earbuds. Audio is better than sony. Only bad things is the app is kind of limiting. Wish it has a turn off touch setting like the galaxy earbuds.

    I would recommend this to a friend