Customer Ratings & Reviews

I love them best of the best I will always recommend them to anyone

As always Bose delivers. I had a first generation of these and loved them. Recently the microphone stopped working. They were purchased in 2019 so looking forward to long life on these new 2nd generation.

They are nice, however the sound quality is not as good as i expected. Also they fall out of my ears. Also if I misplace one bud, there is not an app to locate it.

Great sound and programmable noise cancellation levels. Long battery life, it is very light and powerful earbuds for any activity. Recommended!

They are a little big for small ears. Bur all in all better than other brands Ive tried.

The sound quality was good however they were very bulky and the case was bulky as well and battery life was horrible, I did exchange these for a different ones

I will never use another. This is the best earbuds I have

Terrible ear touch configuration and control of zound sources

Great for music, but unacceptable for calls. When using them with my iPhone, the person on the other end cannot hear me. I exchanged the pair, thinking they were defective, but the problem persisted. Regrettably, I’ll be returning to Apple AirPods.

Problem occurred since Gen 1 and has not been resolved in Gen 2. They worked fine... but after 3 months my son's earbuds started giving him issues, he tried evcerything to troubleshoot them and then 4 months later he had to return them, thank God for BestBuys Plan Protection, which he had to use if he needed his earbuds today. What a waste four months into the protection plan. Now, suddenly, my own headset began giving me the same issue; it stopped connecting properly to my Samsung Galaxy S23 Android phone. I decided to troubleshoot it myself, factory reset them, deleted the Bose app, unpaired them, reinstall the app afterwards, I did everything possible and yet I could not resolve or fix the problem. They connect, and within one minute then disconnect afterwards, then continue to cycle back and forth doing this unless you turn off the bluetooth all together. I decided to call Bose directly and they simple repeated all the steps, as if reading from a script, I told them I spend a total of 4 hours within 2 days and no matter what nothing, so I told him fine lets repeat the entire process and at the end, they still couldn't connect, funny the tech support attempted to blame it on my phone instead of realizing its really their bluetooth app within the case and the earbuds, and I told him after research online how many users have this same issue, the tech told me, well he owns a pair and never had a problem and I told him well good for you, your an employee expected to reply in such a fashion or lose your job at Bose. In the end, their return policy is even worst, they send you an email but within out a return UPS label, because it takes about 24 hours to send, imagine that in our high tech world and when they receive it, troubleshoot it then i'll take a total of 3 to 4 weeks to receive a replacement. Truly unfortunate since I have been a supporter for over 20 years even repurchase their $449.99 over the ear head set without their ever being a bluetooth issue, which proves to me, its their case, or earbuds and they are fully aware of it but rather then fix the problem and release an updated firmware they simply ignore it and blame others for this faulty product. I have no other issue but to use my Best Buy protection plan or lose it all together or wait close to a month until they send me a replacement. My honest opinion the Earbuds are great when they work, but when thee stop connecting one of the worst products they have ever release and instead of fix it, they problem will just avoid it until Gen3 or stop producing it. So, my honest advice is to seek another pair of earbuds or I promise you will go thru this as me and my son have. If it wasn't for my protection plan I would have wasted $299.99 not including tax on one of the worst earbuds I have ever encountered. To reset it, its even worst, instead of one step its several and then uninstall all devices connected to the app, as well as the app itself then reinstall it, its not worst the hassle, wait until they fix it before ever speaking your hard-earned money on them or purchase there over the ear headset which at least they never had a bluetooth connectivity issue and I have own them for over 20 years, several models. But they lost me permanently because they are putting profit over quality. I will report again, because I have to use my protection plan to see if it occurs again with a new set as well as my son's current exchange. There return process is even worst, which is why I either use my plan or lose it and wait 4 weeks for a replacement. $250 trash after 6 months. Worked great... 6 months later, they stopped connecting properly to my phone. I factory reset them, deleted the Bose app, unpaired them, did everything I could find to fix the problem. They still connect, then disconnect after 2 seconds, try everything, worst product by Bose

Very nice earbuds. Work well for work and working out. Noise cancellation is superb.

I bought it 4 months ago and still working perfectly

Better than expected, by a long shot. Bose just keeps doing what they do.

Worked great for a year and then they refused to keep a charge. I would not buy these again but they were good while they lasted.

Bose products are my go to. I’m an Apple guy and wouldn’t even bother with the headphones that come with the phones. BOSE ……there is no substitute

I was not surprised at the sound quality, Bose is known for it and did not disappoint. The ANC is amazing and the comfort is acceptable. But where I was let down is that for 250+ dollars the earbuds have only a mic in the right ear bud. I usually only have one in and if I happen to have the left bud in I have to scramble to put in the right one or switch to phone. It shocks me that a premium product has less features than my 50 dollars sound cores

With all the features and size options for your ear this earphones are the best.

These are better than last model. Enjoy very much.

I was very disappointed with the sound quality. I had to turn the volume almost all the way up to listen to music. The immersive setting works well to block ambient noise. I have replaced these with the AirPod Pro 3. Same price point as the Bose but, far superior.

Bose earbuds are great and work well. HOWEVER the case does not have a strong hold and earbuds do not have kind of hold keeping them in the case and will fly out when case is dropped!!