Customer Ratings & Reviews
- Model:
- 896637-0010
- |
- SKU:
- 12219077
Customer reviews
Rating 4.6 out of 5 stars with 854 reviews
(854 customer reviews)Rating by feature
- Sound Quality4.8
Rating 4.8 out of 5 stars
- Battery Life4.6
Rating 4.6 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the incredible sound quality and the comfortable design of these headphones. Users also frequently highlight the secure fit and the impressive, long-lasting battery life. While the product is highly regarded, some individuals have noted occasional connectivity issues.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Best Earbuds Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product love the immersion mode especially for sure
This review is from Bose - QuietComfort Ultra Earbuds (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds with Immersive Audio - Black
I would recommend this to a friendRated 5 out of 5 stars
Best I have ever bought.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best I have ever bought and I have many.
This review is from Bose - QuietComfort Ultra Earbuds (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds with Immersive Audio - Black
I would recommend this to a friendRated 5 out of 5 stars
Best earbuds available
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds! Worth every penny spent. Would buy again
This review is from Bose - QuietComfort Ultra Earbuds (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds with Immersive Audio - Black
I would recommend this to a friend- Pros mentioned:Sound quality
Rated 2 out of 5 stars
Not for everyone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use UPF shirt with hoodie and if the hoodie is wet it will activate, desactívate, rewind, forward, ect… in resume they go crazy. Love the sound quality.
This review is from Bose - QuietComfort Ultra Earbuds (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds with Immersive Audio - Black
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, Alexandra! We understand how important it is for your product to work reliably, especially since you’re enjoying the sound quality. Moisture and fabric contact can sometimes affect touch-sensitive controls, and we appreciate you sharing the details of what’s happening. To take a closer look and review the situation with you, please reach out to us through this link: https://bose.life/49SSe5s Once we hear from you, we’ll carefully assess the information and do our best to assist.
Gloria - Bose Customer Support
Rated 2 out of 5 stars
Bose ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was not as good as it should have been being made by Bose I you don’t plan on doing anything outside then you might be ok
This review is from Bose - QuietComfort Ultra Earbuds (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds with Immersive Audio - Black
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Jeffrey, thank you for sharing your feedback. The Bose QuietComfort Ultra Earbuds (2nd Gen) are designed to deliver a premium, personalized listening experience with CustomTune technology, our best in-ear noise cancellation, and a comfortable, secure fit.
If you're experiencing issues with sound quality, we recommend checking that the earbuds are being worn properly and that the correct ear tip and stability band sizes are being used. A proper fit is essential for achieving the best audio performance and noise-cancelling experience. Here's a helpful guide that may help improve your listening experience: https://bose.life/3StO7H6
We hope this helps.
Jelyn - Bose Customer Support
Rated 4 out of 5 stars
Good earphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Theyre good. They fall out a little too easily but thats my only issue.
This review is from Bose - QuietComfort Ultra Earbuds (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds with Immersive Audio - Desert Gold
I would recommend this to a friendRated 4 out of 5 stars
Good buds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not too different from the 1st gen earbuds. They are good, but not worth the upgrade.
This review is from Bose - QuietComfort Ultra Earbuds (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds with Immersive Audio - Black
I would recommend this to a friendRated 5 out of 5 stars
Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great value, glad we decided to go with this item.
This review is from Bose - QuietComfort Ultra Earbuds (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds with Immersive Audio - Black
I would recommend this to a friend- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Awesome Bass, Sleek and Intuitive Design
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t think you can talk about top tier noise canceling earbuds without talking about Bose Quiet Comfort Ultra earbuds. Bose is a household name when you talk about speakers and for those who enjoy headphones. Noise canceling earbuds have been a competitive market for some time and I think Bose is a brand to consider. I’ve been walking around with these for several days in my pocket as my every day carry earbuds. Whether it’s taking them out and jamming to music with active noise canceling when I need to focus for work or the aware mode when talking with my parents on the phone as I’m shopping for groceries, I have earbuds on me. The case is small and fits nicely in the small pocket on the side of my jeans. The ear buds fit very snugly in the case and would likely take a hard jolt to get them to pop out. There’s actually a very specific way I have to grip them to get them out, which at first was frustrating, but now, I can easily remove them, and I can appreciate the snug fit. Aside from being USB type C for charging, the case itself can use wireless charging as well. Battery life was pretty good. I listened to music for hours without worrying about battery life. The buds themselves fit very snugly in the ear and use both a silicone umbrella to hold itself in your ear, but there’s also a silicone piece that you can swap out that goes just in the outside of the ear to help hold it in place. I can’t wear any ear buds all day without some discomfort, but I can easily rock these for hours listening to music, podcasts, and just existing in the world with these wearables. Navigating play and pause, skipping songs, and adjusting volume is all done through the capacitive surface of the stem. It’s very responsive to a light touch without feeling like you have to push it into your ear and the controls are intuitive. These sound fantastic. I’ll preface this with saying I’m not an audiophile, but I do appreciate great sounding earbuds. Bass is something that can be a bit difficult to come through well in earbuds just due to the size of the drivers, but I’m convinced companies have figured out how to move past limitations, Bose being no different. Bass sounds amazing, has depth and clarity, not muffled or distorted. Even listening to different surround sound demos, you can hear the details much like you would if you were sitting in a theatre. Active noise canceling just enhances that experience by isolating you from the outside world and removing noise and distraction for full immersion. Phone call audio is crystal clear as well, folks on the other end reported being able to hear me clearly. The active noise canceling from these are great. When active, the surrounding sounds are muffled. In a room with the TV going with a sound bar and surround sound as well as people talking in the room, I hear almost nothing from the TV and the conversations are but muffled sound in the background, if I hear them at all. It’s only when you switch to “aware” mode that you realize how much sound it actually cancels out. The aware does a really good job of natural sound pass through. You kind of forget that you’re wearing earbuds, until you talk that is. I wish they were better at not making it sound like you have your fingers in your ears. They’re trying and it’s not quite that “talking in your head” bad, but I just wish it was better. I imagine improvements down the road can help because the noise canceling seems good enough they could feedback that natural sound. It’s by no means a deal breaker and I don’t find it nearly as annoying as some others I’ve tried that do much worse in this respect. Bose has put together an intuitive and easy to use app. It has all of what you would expect. Customization of the touch controls, a very basic EQ, but also lots of control on how much noise canceling you can get, immersive audio which detects the position of your head compared to your device and gives you the illusion you’re walking around a room filled with your music. You can create your own custom level of noise canceling and set it as a mode. Multi point connection allows you to connect to two different devices and switch as needed. In the settings you can also check the ear fit using a fit test that plays a sound to test the seal, as well as instructions on how to swap out the ear tips or the fit bands that go around the buds. There was a moment when I was using them that the noise canceling bugged out in one of the ear pieces and had a persistent static. I was able to put them back in the case to power cycle them then they’ve been fine since then. I’d love to have an EQ that has more range of adjustment. I tried a few different wireless chargers and you have to kind of kick it around on the pad to find when it’s lined up enough to charge. Most newer phones are moving to magnetic alignment with Qi 2 charging, it would just make it more convenient to have that in other wireless charging devices. None of these are by any means are deal breakers as the sound and quality far outweigh these suggested improvements. The impressive bass and clarity of sound from these are easy to recommend. Sleek design and intuitive and easy to use controls and app make it an easy every day carry companion.
This review is from Bose - QuietComfort Ultra Earbuds (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds with Immersive Audio - Black
I would recommend this to a friend Rated 5 out of 5 stars
Love them!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love them! them!Love them!Love them!Love them!Love them!
This review is from Bose - QuietComfort Ultra Earbuds (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds with Immersive Audio - Black
I would recommend this to a friendRated 4 out of 5 stars
Good buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are good, but not much different from the originals
This review is from Bose - QuietComfort Ultra Earbuds (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds with Immersive Audio - Midnight Violet
I would recommend this to a friendRated 4 out of 5 stars
great earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like bose and these earbuds are great replacing one from before.
This review is from Bose - QuietComfort Ultra Earbuds (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds with Immersive Audio - Black
I would recommend this to a friendRated 2 out of 5 stars
Stop working in a week!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Look great, felt great, but left ear piece would not work but off and on. shame i really wanted them to work. But i did research and come to find this was a common issue amongst many buyers as well. For that expensive of buds they should be top quality especially from bose!mvery disappointed!
This review is from Bose - QuietComfort Ultra Earbuds (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds with Immersive Audio - Midnight Violet
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello! Thank you for sharing your honest feedback. We’re truly sorry to learn that your left earbud has not been working consistently. This is certainly not the experience we want you to have.
Our QuietComfort Ultra Earbuds (2nd Gen) are designed to deliver premium, personalized audio through CustomTune technology, with our best in‑ear noise cancellation and a comfortable fit. A common reason why one earbud may not function properly is if it isn’t making a secure connection with the charging case. Ensuring each earbud is firmly seated on the charging pins can often resolve this.
We also recommend checking the stability band on your earbuds. If the band is not aligned correctly, the earbuds may not sit properly in the case, which can affect charging and performance.
For step‑by‑step guidance, you can follow our full troubleshooting guide here: https://bose.life/4cn2Avt
If the issue continues after trying these steps, our support team is ready to help you further: https://bose.life/contactus
We hope this gets everything back on track so you can enjoy your earbuds to the fullest.
Sophie – Bose Customer Support
Rated 2 out of 5 stars
Not my cup of tea
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item because of the brand expecting something amazing. I was disappointed. Not sure if it might have been a defective item but the sound of the immersive audio was bad. I did not enjoy music nor movies. I decided to return
This review is from Bose - QuietComfort Ultra Earbuds (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds with Immersive Audio - Midnight Violet
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there, thank you for sharing your feedback on the Bose QuietComfort Ultra Earbuds (2nd Gen). When music means everything, there’s the next‑gen QuietComfort Ultra Earbuds. Every listen deserves the premium, personalized audio of CustomTune technology, our best in‑ear noise cancellation, and the comfortable fit of our top earbuds, so you can enjoy a heart‑stopping experience every time you press play.
We’re sorry to hear this wasn’t your experience. We truly value your input, as it helps us continue to improve our products and services. We appreciate you giving Bose a try and hope to have the opportunity to provide you with a better experience in the future.
Klariss - Bose Customer Support
Rated 2 out of 5 stars
Good sound. Bad connection issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used with my Google pixel 10 pro and though it sounds great I kept getting crackles and pops. Ruined the experience
This review is from Bose - QuietComfort Ultra Earbuds (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds with Immersive Audio - Black
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi, thank you for sharing your experience with the Bose QuietComfort Ultra Earbuds (2nd Gen). We're delighted to hear that you're enjoying the sound quality of the earbuds, and we'd love to help you get the very best performance from your product.
The noise you're hearing can be caused by several different factors, such as device settings, software, environmental conditions, or the fit and positioning of the earbuds. The good news is that we have an online troubleshooting guide available that can help identify and resolve the issue. We recommend following the steps in the guide to ensure your earbuds are performing as intended. You can view the guide here: https://bose.life/4xUiwgr
We're confident that, after completing the troubleshooting steps, you'll be able to enjoy the premium sound quality that the Bose QuietComfort Ultra Earbuds (2nd Gen) are designed to deliver.
Rein - Bose Customer Support
Rated 3 out of 5 stars
Good quality except connection on left ear bud
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My device broke and got replaced. Customer service did a great job!
This review is from Bose - QuietComfort Ultra Earbuds (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds with Immersive Audio - White Smoke
I would recommend this to a friendBrand response from Bose Support
Posted .We’re glad to hear it! We’re sorry to hear that the Bose QuietComfort Ultra Earbuds (2nd Gen) broke, but we’re happy the replacement process was smooth and that our customer service team was able to help you out. Thanks for sharing your experience and for choosing Bose, we appreciate your feedback and support!
Cedrick - Bose Customer Support
Rated 1 out of 5 stars
I hated these headphones I gave them away.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These pieces of shttt kept falling out of my ears. They said I had a 30 day time period to return them, but failed to mention a restocking fee. I gave them to one of my friends who’s never had bose so he won’t know any better. They are incredibly uncomfortable.
This review is from Bose - QuietComfort Ultra Earbuds (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds with Immersive Audio - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Absolute waste of $250
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst earbuds I've used. All 3 fittings suck so you'll have to adjust constantly which is so sensitive to tap it just pauses your music every time and the earbuds themselves won't connect half the time. The only good thing I have to say about these is the battery life is good so you get to have bad earbuds for longer I guess.
This review is from Bose - QuietComfort Ultra Earbuds (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds with Immersive Audio - Black
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi, We appreciate you taking the time to share your experience and are glad to hear that the battery life of your Bose QuietComfort Ultra Earbuds (2nd Gen) worked well for you.
We're sorry to hear that the fit, touch controls, and connectivity did not meet your expectations. A secure fit is important for both comfort and performance. Since the included ear tips and stability bands did not work well for you, you may want to consider our Alternate Sizing Kit, which offers additional sizing options that can help improve fit and stability: https://bose.life/4xxCi1F
Regarding the connectivity issues, we recommend reviewing the troubleshooting steps in the following support article and ensuring your earbuds are updated to the latest firmware: https://bose.life/45QiUko
If you continue to experience issues, our Bose Customer Support team would be happy to assist you further: https://bose.life/3UkP595
Thank you again for your feedback. We value your input and appreciate the opportunity to help improve your experience.
Cedrick - Bose Customer Support
Rated 1 out of 5 stars
Sound and app issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hooked up fine but had issues with sound and going from ambient to noise blocking and didn't work most of the time for that
This review is from Bose - QuietComfort Ultra Earbuds (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds with Immersive Audio - Black
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Joseph, thank you for sharing your experience. We’re sorry to hear that you encountered sound and app-related issues, particularly when switching between Ambient and Noise Blocking modes.
To help restore optimal performance, we recommend reviewing and following the steps in this quick guide:
https://bose.life/3PQqFC3
We appreciate you bringing this to our attention and hope this helps improve your experience. If you need additional assistance for a specific concern with app and sound related issues, please contact us directly at, https://bose.life/41fr7fD.
Daisy - Bose Customer Support
Rated 1 out of 5 stars
Ultra
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kept falling out of my ear. Almost lost onf of the esrbuds the very first time i wore them because it fell out. After s week i had to return them. I mean the sound qualitly is good and the noice cancelation is great for the short times in between them falling out of your ears.
This review is from Bose - QuietComfort Ultra Earbuds (2nd Gen) True Wireless Noise Cancelling In-Ear Earbuds with Immersive Audio - Black
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Tuke, thank you for sharing your feedback. We're sorry to hear that the QuietComfort Ultra Earbuds (2nd Gen) did not stay securely in your ears and that you ultimately had to return them. We understand how frustrating it can be to constantly adjust your earbuds, especially when you're otherwise enjoying the sound quality and noise cancellation.
For future reference, if you decide to try Bose QC Ultra Earbuds 2nd Gen again, we recommend reviewing our guide on how to properly fit and wear the earbuds, including tips on selecting the correct eartip and stability band size for a more secure fit: https://bose.life/4dkiO8x
We appreciate you taking the time to share your experience, as feedback like yours helps us continue improving our products.
Christian - Bose Customer Support











