Customer Ratings & Reviews
- Model:
- 896637-0010
- SKU:
- 12219077
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the incredible sound quality and the comfortable design of these headphones. Users also frequently highlight the secure fit and the impressive, long-lasting battery life. While the product is highly regarded, some individuals have noted occasional connectivity issues.
This summary was generated by AI based on customer reviews.
Not a good ones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery died very fast, when I’m on a phone call, the people cannot hear me ok
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi, thank you for sharing your experience. We know how important reliable battery life and clear calls are for everyday use, and we want you to enjoy the full performance of the Bose QuietComfort Ultra Earbuds (2nd Gen).
Battery life can vary depending on usage, settings, and environment, but you can typically expect up to 6 hours with Immersive Audio off and around 4 hours with it on. Call clarity can also be affected by factors like fit, keeping the microphone openings clear, and ensuring your device software is up to date. For more tips on improving both battery performance and call quality, you can view our support guides below.
Battery optimization tips: https://bose.life/4lgsFz2
Call clarity tips: https://bose.life/4b0T9RO
We’re confident that by following these steps, you’ll enjoy longer battery performance and clearer calls, along with the high‑quality audio experience that Bose QuietComfort Ultra Earbuds (2nd Gen) are designed to deliver.
Rein - Bose Customer Support
Barely lasted 6 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great... 6 months later, they stopped connecting properly to my phone. I factory reset them, deleted the Bose app, unpaired them, did everything I could find to fix the problem. They still connect, then disconnect after 2 seconds, then continue to cycle back and forth doing that. $250 trash after 6 months.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi, thank you for sharing your feedback. We understand how important consistent connectivity and reliable performance are for your everyday listening experience, and we’d love to assist you in getting the best from your Bose earbuds.
If your headphones connect and then disconnect after a few seconds, this may point to a Bluetooth stability issue. We appreciate you already trying several troubleshooting steps. Our online guide includes additional steps such as clearing the paired device list, resetting the headphones, and ensuring the firmware is up to date, which can often resolve this type of cycling connection problem: https://bose.life/4vghBpt
We hope these steps help stabilize your Bluetooth connection so you can enjoy uninterrupted listening again. Our goal is to ensure you continue experiencing the premium audio quality Bose is known for, and the QuietComfort Ultra Earbuds (2nd Gen) are designed to deliver that reliability and performance.
Rein - Bose Customer Support
- Pros mentioned:Sound quality
Fix the mics
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio quality is solid but the mic always breaks in one ear bud. 2 pairs and the sams thing everytime. So making calls is annoying but just for music its decent.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Tommy, thank you for sharing your experience with your QuietComfort Ultra Earbuds (2nd Gen). We appreciate your feedback on the audio quality, we're glad to hear you're enjoying that part of the product.
We’re truly sorry, though, to hear about the recurring microphone issues. That shouldn’t be happening, especially across multiple pairs. Please check out this quick guide to resolve the microphone issue you're experiencing, https://bose.life/4phgqCX.
Daisy - Bose Customer Support
Medmium
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit is too big. Also the eq for the app is not that good.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi JoshuaK, thank you for sharing your feedback. The Bose QuietComfort Ultra Earbuds (2nd Gen) come with the Bose Fit Kit, which includes: 3 pairs of eartips (S, M, L) and 3 pairs of stability bands (1, 2, 3). If the earbuds feel too large, you can try changing the eartips for a more secure and comfortable fit. Here’s a helpful guide you can use: https://bose.life/4b0IlTI
We also appreciate your feedback about the Bose app, as it helps us improve and make better enhancements. If you need assistance with the app or are having difficulty setting up your earbuds, please feel free to reach out to us through this link: http://bose.life/globalsupport
Jelyn - Bose Customer Support
DOES NOT PAIR WITH GALAXY PHONES
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had these earbuds for 6 months. Loved them to begin with. the noise cancelling is the best I have heard(or not heard) in the earbud world. An update to the Bose app completely screwed up the bluetooth connection and now they pair and unpair intermittently. I tried to reset them several times and restored my phone as well with no luck. SO DISAPPOINTED IN THIS PRODUCT!!!
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi, thank you for sharing your feedback on the Bose QuietComfort Ultra Earbuds (2nd Gen). We're glad to hear you enjoyed the earbuds, especially the world-class noise cancellation.
We understand the feeling when connection issues affect your listening experience. The QuietComfort Ultra Earbuds are designed to deliver reliable Bluetooth performance and seamless everyday use, and we'd love the opportunity to help get them back to performing at their best.
For the connectivity concern, intermittent Bluetooth recognition can sometimes be resolved by clearing the earbuds' paired device list and then re-pairing them with your phone. We also have an online troubleshooting guide available that provides additional step-by-step instructions to help address the connection issues you're experiencing. You can view the guide here: https://bose.life/4yupDO2
We hope these steps help restore your earbuds' performance so you can get back to enjoying the reliable connectivity, premium audio, and world-class noise cancellation that Bose is known for.
Rein - Bose Customer Support
Not comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound good, but are not comfortable. Extremely large as well.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi, thank you so much for sharing your feedback. We’re glad to hear you’re enjoying the sound quality of the product, and we completely understand how important comfort and fit are for the best listening experience. The Bose QuietComfort Ultra Earbuds (2nd Gen) are designed for an in‑ear fit and come with a Bose Fit Kit that includes three sizes of silicone eartips (small, medium, large) and three sizes of stability bands. This allows you to customize the fit for comfort and secure placement. The earbuds are intended to feel premium and stable, while still being lightweight enough for extended wear.
While many users find the product comfortable, we understand that fit can vary from person to person. To help you achieve the best fit and listening experience, we have helpful guides available:
https://bose.life/4aiF0Pu
https://bose.life/4aTvceX
We hope these guides help you find the most comfortable fit so you can fully enjoy your sound!
Rein - Bose Customer Support
- Cons mentioned:Connectivity
Such a disapointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I truly thought I would like these, however, just like my first set bought a month ago, they cut out constantly. Not easy to use at all Pretty but I would not recommend
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Thank you for sharing your experience with us. We’re sorry to hear that your earbuds have not met your expectations and that you’ve experienced repeated connection issues. The Bose QuietComfort Ultra Earbuds (2nd Gen) are designed to deliver premium, personalized audio with CustomTune technology and our best in ear noise cancellation.
If you encounter connection issues with your earbuds, please follow the troubleshooting steps in the link provided. These steps are designed to help resolve common connectivity problems and restore your earbuds to optimal performance. https://bose.life/497UzHV
NJ - Bose Customer Support
bose quiet comfort
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wrong serial numbers on product that is not good at all
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, Tony. Thank you for bringing this to our attention. Regarding the serial number on your Bose QuietComfort Ultra Earbuds (2nd Gen), this is something our support team can review and help clarify for you. To better assist you, please contact our Bose Customer Support so they can help address your concern directly. Here is the link where you can reach our Bose Customer Support team.
https://bose.life/3R0Ovvm
Cedrick - Bose Customer Support
- Pros mentioned:Battery life, Fit, Sound quality
Big Sound in a Small Package!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bose is a company that is synonymous with quality. I’ve owned multiple different speakers and headphones and they have continued to maintain the same consistent quality over the years. You know when you’re buying a Bose product that you’re getting what you pay for! Their noise cancelling headphones have always been my go-to option for air travel. They do exactly as advertise and are comfortable for the long journey! But when it comes to headphones I use for daily use it’s always been either an Airpod’s or more recently Beats Fit Pro’s. I thought that the Beats were the best option I could find for working out. They fit well, the noise cancelling worked fine and the music I thought sounded pretty good and that’s what I tend to value in a set of workout headphones. Enter the new Ultra Quiet Comfort Earbuds from Bose! Will they be able to dethrone my Beats Fit Pro’s? The initial setup of the Bose earbuds were straightforward and easy. You can pair the earbuds immediately by hitting the pairing button on the back. They came pre-charged out the box for initial setup. You can pair them through Bluetooth but will get the best functionality using the Bose app. Once paired I named them “Jukebox Jets” and went through the quick tutorial to go over controls. The headphones come in a sleek black case and have 3 sets of ear tips. The ones that initially came on them fit my ears fine. You’re greeted by a startup sound once they’re inserted in your ears that reminds me of the old THX logo back in the 90’s and then the voice will tell you battery life. I tested the earbuds out for the first time in a weekly bowling league. I like to listen to music when bowling to help me focus on the task at head and the noise cancelling drowns out all the extra noise in the alley. When these say they’re in Quiet mode they aren’t kidding. I couldn’t hear anything except myself and the music. The noise cancellation is much more effective than my old beats. I like being able to cycle between the different modes to talk to teammates without having to take my headphones out of my ears. I will say initially I was a little frustrated with the touch controls. They are quite sensitive, and I found myself trying to pause music or skip to the next song and not having the intended outcome. The Beat Fit Pro’s have a tactile button you press in when trying to skip and pause that I think works better than the touch controls of the Bose. It was semi frustrating for a first-time user who usually is pretty good with technology but it doesn’t detract enough to be a problem for me. You can adjust the volume by sliding your finger up or down on the side of the headphones. Holding down on the side for longer than a second or so will cycle between the different modes. There is Quiet, which is strictly noise cancelling, Aware which allows you to hear others around you, and Immersion and Cinemas are modes that deal with music and movies that I’ll touch on shortly! The app has added functionality with an Equalizer and also Shortcut buttons for each ear to do different actions! The biggest thing that I judge headphones on is the quality of the sound and Bose excels as usual in this department. The Ultra Quiet Comfort Earbuds are positively the best sounding earbuds I’ve ever used. The music quality is on another level. It’s hard to describe but the first time I listened to music with them I felt like I heard some songs for the first time. Everything just sounds more pronounced, clear and full with Bose headphones. There’s also an Immersion mode that amplifies the feeling of being encompassed by music. A Still or Motion mode will along you to either sit or move around and it will adjust the music accordingly. Everything sounds so crisp and clear, the bass sounds clean yet full, they’re just phenomenal. There’s a Cinema mode as well for watching movies that I haven’t tested as much, but I listened to a few trailers and it felt like it immersed me in the action! The battery life is solid on the Quiet Comforts and they stay in my ears while I workout, so they have instantly replaced my Beats Fit Pros. Maybe one day they can win me back but for now I am solidly in camp Bose for the foreseeable future. What I love about these earbuds is they do everything the quiet comfort headphones do but in a smaller package. I’m not sure I would even take my old headphones on the airplane anymore after using these. Because frankly I could sleep easier on a plane with these in my ears! Overall I am very happy with the Ultra Quiet Comfort Earbuds. The sound quality is unmatched and the comfort, battery life, and overall experience have catapulted these earbuds to the top of the list for me! Get yourself a pair today, you won’t be disappointed!
I would recommend this to a friend Faulty products
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ear phones was a faulty one and stopped working / battery issues after 2 weeks . I went to Best Buy store and they said it’s beyond 15 days so I need to get it replaced with Bose directly.Not getting any more products from Best Buy going forward as I had a similar issue with the Apple Watch I got which had issue and I had to return due to battery issue.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Thank you for sharing your experience with the Bose QuietComfort Ultra Earbuds (2nd Gen). We’re very sorry to hear that your earbuds developed battery issues after just two weeks. We understand how frustrating it must have been to encounter this problem and then be redirected after the Best Buy return window. Please know that Bose stands behind our products, and we’d like to help resolve this for you directly. To assist you further, here’s a helpful article that outlines next steps:
https://bose.life/4dia16y
Gem – Bose Customer Support
Mid performance. High price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Muddy bass. Poor microphone. Awkward controls. Annoying app. I recommend basically anything else.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Thank you for taking the time to share your experience with the Bose QuietComfort Ultra (2nd Gen) Earbuds. We’re glad to hear your honest feedback, and we’re sorry about your earbuds. We recommend checking the Bose app for firmware updates, as these often enhance sound quality and microphone performance. Additionally, the app allows customization of controls, which may help address the usability concerns you mentioned. To help you with your earbuds here are some helpful articles for you:
For Bass: https://bose.life/4tHppA3
For Touch Controls: https://bose.life/4tL1eRw
For Microphone: https://bose.life/4dcO75A
Gem - Bose Customer Support
Bose earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No noise cancelling and not such a a comfortable wear on ear.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Rose, thank you for your feedback. The Bose QuietComfort Ultra Earbuds (2nd Gen) are our best in‑ear noise‑cancelling earbuds. If you’re experiencing issues with the fit, you can try changing the size of the ear tips for a better fit.
If you’re having trouble with noise cancellation, you can adjust it through the Bose app according to your preference. Here’s a helpful guide you can use for noise cancellation: https://bose.life/4iZZAXz
Additionally, here’s another troubleshooting link you can use for adjusting the ear tips to fit your ears properly: https://bose.life/3XU0TO6
Jelyn - Bose Customer Support
- Pros mentioned:Sound quality
Not for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fell out no matter the tip, tip rip apart while trying to change them, sound alright
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi JonathanV, thank you for sharing your experience with us. We’re glad to hear you found the sound quality alright, though we’re sorry the earbuds didn’t stay secure. The Bose QuietComfort Ultra Earbuds (2nd Gen) come with an extra Bose Fit Kit that includes: 3 pairs of eartips (S, M, L) and 3 pairs of stability bands (1, 2, 3)
We understand that proper fit is very important, and this kit is designed to help you adjust and change the eartips correctly. Here’s a helpful guide you can check to ensure the best fit: https://bose.life/4d828Sy
If you have any other concerns or need further assistance, please feel free to reach out through this link: http://bose.life/globalsupport We’ll be happy to help.
Jelyn - Bose Customer Support
Breaks frequently
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had them replaced once and a coworker replaced theirs twice. Connection/sound is messed up frequently Expected a lot better from Bose.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Justin, thank you for sharing your experience. We're sorry to hear that you've had to replace your QuietComfort Ultra Earbuds (2nd Gen) and that you're still encountering frequent connection and sound issues. To help improve the Bluetooth connection and audio performance, we recommend following the troubleshooting steps in this guide: https://bose.life/4deOBYr. These steps are designed to address common issues such as intermittent audio, connection drops, and pairing problems.
If the issue persists after completing the troubleshooting, please reach out to our official Bose website so we can review your specific situation and explore additional support options.
Christian - Bose Customer Support
Bose Quiet Comfort untra Bluetooth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice features. However, 2 devices fail. Meaning when performing a phone call. When the call is established. Neither party is a le ro hear ea h other This has happened twice with 2 different devices.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there! Thank you for sharing your thoughts on the Bose QuietComfort Ultra (2nd Gen) Earbuds, we’re glad you find the features impressive. We’re sorry to hear the microphone isn’t working correctly even after trying it with two different devices. Please refer to this troubleshooting guide: https://bose.life/48CcmI3 to help address the microphone issue, and we hope it resolves the problem for you. We're committed to making sure you have the best possible experience with Bose, and we'd love the chance to turn things around for you.
Sophie - Bose Customer Support
Good if you work from home to block noise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for meetings but when on the phone it was terrible.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Vanessa, thank you for sharing your feedback with us. We’re glad to hear the QuietComfort Ultra Earbuds 2nd Gen worked well for meetings, and we’re sorry they didn’t meet your expectations. Please reach out to our customer support team using the link below with your serial number and details of the issue so we can assist with troubleshooting and explore alternative options to help you get the best performance from your headphones. https://bose.life/contactus
Sophie - Bose Customer Support
They dont stay in your ear
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are horrible for working out or just walking they keep falling out of my ear waste of money
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there, thank you for sharing your feedback. We understand how important a proper fit is, especially during workouts or even just walking. To help, you can try changing the ear tips of your Bose QuietComfort Ultra (2nd Gen) earbuds for a better fit. If you’d like step‑by‑step instructions, here’s a helpful guide: https://bose.life/4aSlw36
Jelyn - Bose Customer Support
RETURNED
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return the bose because the left earbud stop working i didn't even having them a week
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Cshep, thank you for sharing your feedback. We’re sorry to hear that you’ve already returned the product, this is not the experience we want you to have. The issue you encountered may be resolved with some troubleshooting steps. If you still need assistance, here’s a helpful link you can check out: https://bose.life/4rVcCJL
Jelyn - Bose Customer Support
- Pros mentioned:Battery life, Comfort, Fit
Great Earbuds but Controls are Frustrating
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bose QuietComfort Ultra Earbuds (2nd Gen) These 2nd generation earbuds from Bose give a quality appearance all around, from the buds themselves to their charging case. They came with the medium ear tips, and for me they fit just right. By twisting them into the ear so that the long tip of the bud points between the 4:00 o’clock and 5:00 o’clock position on the ear they remain firmly in place and are quite comfortable for several hours. They paired up very quickly with my laptop and my Android phone in that order. For whatever reason, and it may just be something on my equipment, once they paired with my phone I went back to my laptop to watch a video, but the earbuds didn’t follow to my laptop naturally as I expected. I tried connecting them manually to my laptop but that didn’t work, and I finally disconnected them from my phone, but the problem remained. I then removed the earbuds from being paired with my phone altogether. The earbuds still didn’t want to connect to my laptop, so I then took them out of my ears and placed them back in their case for a minute. After that they connected and worked fine with my laptop. To be fair, this isn’t the first issue I’ve had using BT earbuds in the past and moving from one device to another. Overall, my BT experience hasn’t been easy over the years so, who knows? I’ve found that the earbuds last between 5.0 to 5.5 hours on a charge using them watching videos for several hours or listening to music in the Aware Mode – that’s in the same ballpark with the Technics and the Jabra earbuds I have. Using ANC during that same time would use a more battery life. While mentioning ANC, noise cancellation is absolutely superb! If you want nothing else but your selection of sound coming to your ears, the QuietComfort Ultra Earbuds (2nd Gen) is what you’ve been looking for. In addition, choosing the Spatialized Audio setting really adds more depth and detail to what you’re listening to so I would use that setting and not change it! Along with these things, the sound quality is excellent with wide ranges of different clear and sharp sounds whether in low or high tones. Obviously, I’m not an audiophile, but the quality of sound produced in these earbuds is excellent. The real problem I have with the QuietComfort Ultras (2nd Gen) is that the physical controls on the buds are so sensitive and “fiddly.” The individual taps (whether one tap, two or three for various things) isn’t too difficult but there again sensitivity sometimes messes things up if you’re not really consistent with your taps in terms of how quickly you perform them. I actually had more trouble with setting the modes (ANC, Aware and several others) by doing a longer press for each one to move through each mode with a little voice telling you what each mode is when you’ve moved to it. Sometimes it was distracting and hard to understand what mode the little voice was actually saying. In addition, to raise or lower volume you slide your finger along the long side of the earbud one way or the other, and moving it very much puts you with virtually no sound or way too much sound. To complicate matters some of your slides may be interpreted as taps or longer presses so you may end up pausing your video instead while you’re trying to raise the volume or lower it or you may end up with a mode change you're not looking for. Now, I realize that over time some of this would smooth out some, but the sensitivity of the exterior of the earbuds and not having a physical button there to work with is something that will detract from the overall ease of use of the controls for most people. And who wants to even think about having to grab your phone for help from the Bose app for some of these things. I think Bose should have worked with a physical button on the earbuds themselves to eliminate all the sensitivity of the various taps, presses and slides we’re left with now. Are these excellent earbuds? Yes, in most ways. But having a simple and easy way to control them to provide what you need at a moment’s notice is expected but their choice of a control mechanism is simply a detraction from an otherwise excellent product.
I would recommend this to a friendBrand response from Bose Support
Posted .Thank you for sharing your detailed experience with the Bose QuietComfort Ultra Earbuds (2nd Gen). We’re glad to hear that you’re enjoying the premium design, excellent sound quality, and superb noise cancellation, especially with features like Spatialized Audio and Aware Mode enhancing your listening experience.
If you're experiencing Bluetooth issues, here’s a quick troubleshooting guide that may help: http://bose.life/3JVceK1
On another note, regarding the touch controls, a new feature allows you to disable them via the Bose app. This can help improve usability if you find the controls too sensitive or prefer using your device directly.
Jelyn - Bose Customer Support
- Cons mentioned:Connectivity
Poor connection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right ear piece keeps losing connection. Horrible battery life
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Thank you for sharing your experience with us. We’re sorry to hear that your right earbud keeps losing connection and that the battery life has not met your expectations. The Bose QuietComfort Ultra Earbuds (2nd Gen) are designed to deliver premium, personalized audio with CustomTune technology, our best in‑ear noise cancellation, and up to 6 hours of battery life on a full charge.
If you’re experiencing connection or battery issues, please follow the troubleshooting steps in the link provided. These steps are designed to help resolve both connectivity and battery performance concerns.
Bluetooth connection - https://bose.life/3MLrUkx
Short battery life - https://bose.life/4aMXLeH
NJ - Bose Customer Support