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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 853 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers express satisfaction with the incredible sound quality and the comfortable design of these headphones. Users also frequently highlight the secure fit and the impressive, long-lasting battery life. While the product is highly regarded, some individuals have noted occasional connectivity issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 851 reviews
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great Headphone- definitely recommend.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly I love these headphones. I enjoy the immersive audio effect and find them to be smooth sounding with very good noise cancellation. I also like that they come with different size inserts to form better to your ears and they don’t fall out like my AirPods do. Only downside I haven’t noticed but my husband said that when we are in the phone if I am eating/chewing he can hear the chewing from my jaw moving on his end of the call. Otherwise love them and the plum color is so pretty!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the ear buds very comfortable and the sound is great. Battery life seems to be very good so far. The noise canceling feature is also very neat not sure how it works but I like it

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    I Love These

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these so much better than the first gen. They stay securely in my ears. I'm a bass head so Bose work well. The bass is deep, which makes me really happy. The clarity is amazing. The app leaves a bit to be desired because it can be unstable, with the earbuds not connecting as they should.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great clear crisp sound. Good bass and above all amazing fit inside your ear. My airpods would fall out every hour no matter what I was doing . 4 stars because I wish it was louder volume

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great Earbuds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the XM1000XM6 Earbuds and the ANC on those were next level. I ended up returning those and purchased the Bose QC2 based upon the call quality. The fit is perfect it wont fall out of your ears and the bass is impressive.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Love them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purple color is fun. Sound quality too notch. Great comfortable fit and long battery life. Love love them. I use them everyday so it validates the cost of them. Definitely worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Impressive

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound - the bass is phenomenal and they give you 3 pairs of ear plugs for more comfort. Noise cancellating system is great. I am very happy with this purchase

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Nothing but Bose

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose does it again. Nobody, in my opinion, can knock it out of the ball park like Bose does when it comes to your headsets. I love the fit but especially the sound. And now in purple!! Can't go wrong here.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love these Earbufs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best ear buds i have had i love Bose products the siund quality is amazing and the comfort is top of the line.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love them!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are fabulous sounding, comfortable and sleek! I love them! The immersive feature is pretty cool!! Highly recommend!!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best earbuds I've purchased!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these to replace Sony earbuds that the battery stopped charging on. The sound quality is excellent & they stay comfortably in my ears. I like the "aware" mode while I'm around other people as it makes it easy to hear what's going on around me or have a conversation without taking the earbuds out. The app is also user friendly & easy to use.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Worth the price

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bose QuietComfort Ultra Earbuds are definitely the most advanced pair of earbuds I’ve ever owned. I was skeptical when I first read some of the features, but the second I tried putting one in my ear canal, I was blown away by the experience. Somehow, they could literally sense where and how the earbuds were positioned, how cool is that? Although I really dislike having to download apps for things that could run without apps, I made an exception for the QC Ultra. Having the earbuds without the app is to me like owning a Lamborghini in New York City. Yes, you can drive it, but you don’t get to fully experience what makes it an exceptional car. You can customize your audio preference in greater detail through the app. The noise-cancellation feature of the earbuds is truly outstanding which is why the premium price warrants it. Once you put these on, it’s like you’re in your own world. I don’t fly as much anymore, but these earbuds had me itching to book a flight just for the sheer satisfaction of silencing the sound of a crying baby.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good choice!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. Sound is excellent and using the correct size tips and stability bands (outer silicone) makes all the difference. They are stabile and very lightweight. They don't fall out of my ears even if I shake my head. Also really like the different modes for immersive, cinema, etc... I bought a pair for my wife too. Would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Bose Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality, noise reduction, comfort and fit are awesome. Slightly bulky, but easy to overlook. Battery life could be better, but it charges quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Bose Earbuds

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bose QuietComfort Ultra (2nd Gen) represent the latest refinement of Bose’s long‑running dominance in active noise cancellation. They are engineered with a level of polish that makes them instantly recognizable as a Bose flagship: lightweight construction, elite ANC, warm and balanced sound, and a user experience that feels frictionless. In nearly every category, they deliver exactly what a premium ANC headphone should. But one issue — fit — prevents them from achieving true perfection. This review breaks down the strengths, the weaknesses, and why the fit inconsistency is the single factor holding back an otherwise exceptional product.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bose Boasts Excellence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Earbuds are the best I've had the pleasure of owning. They have many options to choose from for the fit of the earbuds and are very comfortable. Bose QuietComfort Ultra (2nd Gen) come with 3 listening modes pre-mapped into the earbuds (Quiet, Aware & Immersion), with the option to create your own and the ability to finetune your settings. The sound is well balanced and very rich. You have 3 channels to adjust on the EQ (Bass, Mid & Trebble). I would like more but 3 is fine. There's nothing negative to say about these in my experience so far.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Nice upgrade from 1st gen QC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality for music and phone calls, improved charging case design, buds themselves are lighter and fit great.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Believe the Hype

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have become my go-to headphones! They look and feel great but it's the sound that sets them apart. Great noise cancelling and music/movies/everything sounds full and rich in them, even without adjusting the EQ, though having some ability to tune to taste only helps. I will still use by Airpods for niche stuff thanks to the Apple ecosystem, but for pure quality of silence and sound these are incredible.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Incredible Sound + Best Noise Cancelling

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Bose earbuds have great sound, clear, rich, and strong bass. The noise cancelling is excellent and blocks out a lot of noise. They are also comfortable and stay in place. Cons: When I’m on the phone, the earbuds pick up a lot of background sound, so the other person can hear everything around me. Overall, they’re great for music and noise cancelling, but phone calls in noisy places aren’t the best.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Great sound quality, terrible connection issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality and noise cancellation of these earbuds are stellar! I wanted to keep them, but connection issues started after having them only two days. It got so bad I contacted customer support. They had me do several steps, but nothing worked. Earbuds wouldn't stay connected to my phone and would connect to the Bose app. They offered a replacement, but wanted me to send the earbuds back to them first. No, that's not acceptable when I paid $300 for these earbuds. Took them back to Best Buy, exchanged them for another pair. Same issue after 2 days... wouldn't stay connected to my phone. Apparently, the Gen 2 earbuds have issues staying connected to Android phones. After the same issue happened with the second set, I went back to Best Buy and returned them and got a different brand. Guess what? Not one single problem with my new earbuds, and I've had them for over a month. Bose needs to get their stuff together and fix their customer service AND their connectivity issues. No, I'm not a Bose hater- I have the Quite Comfort Ultra headphones, and they are simply SUPERB!! If you're an Android user- avoid these like the plague! Rated 2 star because of sound quality and noise cancellation. Customer Service- 0 stars, Connectivity- 0 stars. Sound Quality- 5 stars, Noise Cancellation- 5 stars. The first two can't bring this above 2 stars overall.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Michaelh, thank you for sharing your experience, and we’re delighted to hear that you found the sound quality and noise cancellation of the earbuds stellar. We also appreciate your loyalty to Bose and your kind words about our QuietComfort Ultra headphones. At the same time, we sincerely apologize that the connection issues caused you such frustration, this is not the experience we want for our customers.

      Our Bose QuietComfort Ultra Earbuds (2nd Gen) are designed with multipoint connectivity lets you pair to multiple devices at once and switch between them effortlessly. The connection issues you encountered may have been related to multiple devices in your environment having Bluetooth turned on, which can sometimes interfere with pairing. A simple reset and clearing the earbuds’ memory often helps resolve this type of issue.

      Since you’ve already returned the earbuds to Best Buy and chosen another brand, we completely understand and respect your decision. However, if you ever decide to give theBose QuietComfort Ultra Earbuds (2nd Gen) another try in the future, here is a helpful troubleshooting guide: https://bose.life/4gFsPzC that can assist in resolving connectivity concerns.

      We truly value your feedback, and we’re always here to assist anytime.

      Sophie - Bose Customer Support bose