Customer Ratings & Reviews
- Model:
- 890101-0400
- SKU:
- 12219022
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the excellent sound quality, comfort, and exceptional battery life. They also appreciate the lightweight design, reliable connectivity, and stylish appearance, noting a good fit and appealing color options. However, some users have found that the Active Noise Cancellation performance could be improved.
This summary was generated by AI based on customer reviews.
Bose Absolutely Ruined Them
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these because I already had a pair that I liked and it was time to upgrade. All the things I loved about these headphones, the voice prompt stating battery levels, what device they were paired to and the soft tones, have now been removed by Bose, replaced by harsh tones and no way to find out where the headphones are connected. Basically removing the reasons I liked them in the first place. I am now here on Best Buy seeing if I can trade them in for Bowers and Wilkins headphones like I bought my husband. I used my Bose everywhere, every day to help drown out noises that irritated me and to watch things on my laptop, tablet and even the tv. Until I can find out how to get rid of these, I am using the B&W ones since it still has nice tones and a voice (British too!) to tell me what I need to know, which is very important. Our household is now a NO BOSE household, while before this, we both have had a few sets of Bose products. DO NOT BUY!
No, I would not recommend this to a friendQuality headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones itself is great my personal experiences whenever I use them at the gym sometimes they wanna slide off my head if I’m doing certain movements
I would recommend this to a friendBose headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with these Bose 2nd gen headphones , a good upgrade.
I would recommend this to a friendProduct is Great… Best Buy Sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Again.. Product is fantastic. However Best Buy wouldn’t price match when on their own site the price lowered. The answer that they gave me was because I bought it online and traded in an old pair I wasn’t eligible for price match. Whatever.. And then I tried writing a review for a garbage Gamesir G7 Pro and how they knew it had issues. They wouldn’t let me write the review. And the last straw. They really don’t identify their 3rd party sellers and how awful most of them are. You can’t even purchase a protection plan on most of the goods sold through them. Best Buy has gotten cheap and shady and I’m thankful I never have to choose them as a retailer again.
I would recommend this to a friend- Cons mentioned:Anc performance
Can’t decide
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly prefer the gen 1 sound profile and the anc was already good so the slight improvement isn’t worth the upgrade if you currently have gen 1
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hey there! Thanks for sharing your thoughts on the QuietComfort Ultra Headphones (2nd Gen). It’s totally valid to feel that way, many users grow attached to the sound signature of their original gear, and if the improvements in ANC and audio tuning don’t feel significant to you, sticking with Gen 1 makes sense. Your feedback is valuable and helps us understand what matters most to listeners like you. If you ever decide to explore more features or compare settings, just contact our customer support through this link: https://bose.life/contactus
Sophie - Bose Customer Support
Good nice ones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.actually kinda beast headphones it was no issue setting up
I would recommend this to a friendIts Bose, and its incredible.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its Bose, and its incredible. Best Buy shipped immediately upon release. Buy this!
I would recommend this to a friendHead phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work good and everything I was looking for in a pair
I would recommend this to a friendHeadphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved it a lot thank you Best Buy so much I will now enjoy these headphones
I would recommend this to a friend- Pros mentioned:Comfort
Comfortable quiet fit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits comfortably, but bass is pretty non existent. Clarity to music is pretty good though
I would recommend this to a friendBrand response from Bose Support
Posted .Hi Darianb, thank you for sharing your feedback with us. We’re glad to hear the Bose QuietComfort Ultra Headphones (2nd Gen) fit comfortably and that you’re enjoying the clarity in your music. We also understand how important bass performance can be. The bass can be adjusted through the Bose app, and sometimes it may also depend on the music or the streaming app you’re using. If you’d like, we can guide you through sound optimization tips that may help enhance bass performance. Here’s a helpful guide on how to adjust them through the Bose app to get the most out of your listening experience. (https://bose.life/4vlaGeR)
Jelyn - Bose Customer Support
Best ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality headphones these are perfect in every way
I would recommend this to a friendBest Upgrade
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is the best upgrade one could of asked for from the Gen 1 QC ultra.
I would recommend this to a friendBest head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves them. Much better than her previous model.
I would recommend this to a friendReview
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this Bose, they are perfect for focusing on studying
I would recommend this to a friendHeadphones Quiet Comfort (2nd Gen.)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad, but I can still the traffic outside. I have not try them on an airplane yet.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Very delicate hinges
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio and ANC but I felt the hinges were a bit too fragile for me.
I would recommend this to a friendBrand response from Bose Support
Posted .Hi, Ajax! We appreciate your thoughts on the audio and ANC performance, and we understand your concern about the durability of the hinges. To reassure you, the headband of the QuietComfort Ultra Headphones is made of high-quality silicone, and the hinges are designed and tested to meet Bose’s durability standards for long-term use.
Your feedback is valuable, and we’ll continue striving to ensure both comfort and strength in our designs. We’re grateful you chose Bose.
Gloria - Bose Customer Support
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these. I place them 2nd out of my two dozen headphones.
I would recommend this to a friendBoss headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works excellent I can’t live with out my headphones
I would recommend this to a friend- Cons mentioned:Anc performance
Dont buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product, its mindblowing all these people didnt catch a huge flaw with these. Gen 1 uses full power anc on quiet mode and immersion modes(not aware mode), but gen 2 uses adaptive(which gen 1 supposedly uses, but uses it right anyway)which means changing at all times, but these people dont notice because the anc is still at 50 perecnt and the music is loud enough so they dont know its lowering your anc at all times and making it so i hear backgound noise all the time. Stick with gen 1 unless u dont care about anc stability. To check this put on quiet mode and then quickly play a song at medium volume, then quickly pause and listen to the anc change, no way to change this. Dumbest pair of headphones i ever bought, super bummed.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there, thank you for sharing your thoughts. The Bose QuietComfort Ultra Headphones (2nd Gen) are obsessively engineered with our best noise cancellation and spatialized audio for immersive listening. They make every note expand, every piece of dialogue hit harder, and every melody feel more spacious. You can also adjust the noise cancellation of the headphones using the Bose app. If you’re having difficulties making adjustments, you can check out this helpful guide: https://bose.life/4pLOYOH
Jelyn - Bose Customer Support
Not worth upgrading if you have Gen 1,
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As someone who was upgrading from the First gen. I'm actually disappointed in some ways how this is a downgrade. First off the ear cuffs were somehow more uncomfortable than the last model and I was starting to feel pain around the ear and in turn, was starting to get a headaches from wearing it, and what makes it even worst is that I bought 3rd party replacements for the ear cushions on the gen 1 and that gave me a better cushion than the new ones. And because I'm upgrading from the previous version, there is no one to justify paying again over 450 dollars for a worst version of headphones in terms of comfort. And the fact that the Gen 2 should not even be called gen 2, this a gen 1.5 upgrade that's somehow charging the price of a new version. Deeply disappointed this time around.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Thanks for sharing your experience, Kevin! We’re really sorry to hear the comfort didn’t meet your expectations. Both the QuietComfort Ultra Headphones and the 2nd generation model use the same ear cushion material. Your feedback means a lot to us, and we’d love the chance to help make things right. Please reach out to us through this link so we can assist you further.
https://bose.life/4qSd2QK
Gloria - Bose Customer Support