Customer Ratings & Reviews

The headphones itself is great my personal experiences whenever I use them at the gym sometimes they wanna slide off my head if I’m doing certain movements

I loved it a lot thank you Best Buy so much I will now enjoy these headphones

Its Bose, and its incredible. Best Buy shipped immediately upon release. Buy this!

Nice sounding headphones if not an apple user. If so the AirPods Max is great sounding

It is the best upgrade one could of asked for from the Gen 1 QC ultra.

I’ve always use Bose products as it is proven and the sound quality is superb.

My daughter loves them. Much better than her previous model.

Got as gift my dad loves them. Sound amazing great bare and very comfy

I loved this Bose, they are perfect for focusing on studying

Great audio and ANC but I felt the hinges were a bit too fragile for me.

Love these. I place them 2nd out of my two dozen headphones.

Honestly prefer the gen 1 sound profile and the anc was already good so the slight improvement isn’t worth the upgrade if you currently have gen 1

Terrible product, its mindblowing all these people didnt catch a huge flaw with these. Gen 1 uses full power anc on quiet mode and immersion modes(not aware mode), but gen 2 uses adaptive(which gen 1 supposedly uses, but uses it right anyway)which means changing at all times, but these people dont notice because the anc is still at 50 perecnt and the music is loud enough so they dont know its lowering your anc at all times and making it so i hear backgound noise all the time. Stick with gen 1 unless u dont care about anc stability. To check this put on quiet mode and then quickly play a song at medium volume, then quickly pause and listen to the anc change, no way to change this. Dumbest pair of headphones i ever bought, super bummed.

It works excellent I can’t live with out my headphones

As someone who was upgrading from the First gen. I'm actually disappointed in some ways how this is a downgrade. First off the ear cuffs were somehow more uncomfortable than the last model and I was starting to feel pain around the ear and in turn, was starting to get a headaches from wearing it, and what makes it even worst is that I bought 3rd party replacements for the ear cushions on the gen 1 and that gave me a better cushion than the new ones. And because I'm upgrading from the previous version, there is no one to justify paying again over 450 dollars for a worst version of headphones in terms of comfort. And the fact that the Gen 2 should not even be called gen 2, this a gen 1.5 upgrade that's somehow charging the price of a new version. Deeply disappointed this time around.

I like the Brand the design but they don't do great on the noise cancellation much work to do to improve it there's another ones better like beats audio which already have

This is a big upgrade from a prior one I had. Major updates make it great

The same as Gen 1. The same audio the same quality.

Note: There will be comparison references to Sony’s WH-1000XM5 (XM5 henceforth). It is the next best item I have on hand to compare. The moment Bose’s QCU Headphone was delivered and unpacked, I noticed it has a nice design that is interestingly smaller than Sony’s XM5 headphones. Part of the reason is the fact that the QCU can be folded into a compact design that makes packing easier. It doesn’t require a lot of space and it surpasses Sony’s XM5 in this regard. While I have heard the XM6 rectifies the compact problem, the bulkiness of the headphones mean it is still “thicker” than the QCU. While I am unable to comment on the build quality, its lightweight feel is important for long listening sessions. There is a physical button for playback control and to change profile modes. A touch slider is right of the physical buttons to adjust volume, with an optional shortcut to set a custom action. Despite that the headphone is compact, when the earcups are rotated to be laid flat, they rotate outward. This is the same problem that plagued Sony’s XM5. The issue lies in that when people take their headphones to let it hang around their necks. Having the earcups rotate toward you so that the speaker faces your chest assists in protecting the earcups from the elements (ie dust or rain). Both Sony’s XM5 and the QCU suffer from the terrible design where the earcups rotate outward, exposing them to foreign objects that can potentially land inside. Also of note is that these are small headphones. I ended up expanding the band to the maximum length to comfortably set on my head. And the earcups are just big enough to cover my ears completely. This is the tradeoff for having compact headphones. Following Bose’s instructions, you’re tasked with downloading Bose’s app first before turning the headphones on and pairing it. The app asks for an account login and there is an option to continue as a guest. I chose to make a new account. Using a Google Pixel 10 Pro XL, the setup process was smooth and easy. The Bose app has settings for noise cancellation level, EQ, profile “modes” for quick application of settings, multi-point control, and shortcut (for the volume control touch strip). A setting called “Immersive Audio” is an interesting piece, as it allows audio “positioning” depending on how your head moves. It works pretty well despite that all I did was turn my head a few times. I left it off just to keep the audio from shifting around. The volume slider has an optional shortcut with limited capabilities - checking battery level, digital assistant, Immersive Audio mode, and a Spotify shortcut. I set mine to the digital assistant. The noise cancelling is very good. It is so good that I find it difficult to find out which one is better. It’s not a wonder why a lot of people say that both companies have the best active noise cancellation for headphones. As for how the audio sounds, by default it sounds like it has an ever so slightly heavier bass than Sony’s XM5. It’s not a bad thing. And some people prefer that kind of sound profile. The sound is nicely neutral which is what I prefer, as I listen to a variety of genres and melodies. Okay, so everything said so far is supposed to be standard fare for a flagship ANC headphone. Here’s one thing that sets it apart from Sony’s XM5: USB-C audio. While the QCU is able to support AptX, it’s not widely supported on big name phones. Thus most Bluetooth connections will be using AAC for audio compression. USB-C audio requires no compression at all and delivers full audio quality straight to the QCU. USB-C audio also doesn’t exhibit issues that can arise with Bluetooth, such as interferences and random audio drops/stutters. Another advantage this has over Sony’s offering, the length of the included USB cable. It may sound like I am nitpicking. But every Sony audio gear I’ve tried all come with a pitifully short USB cable. Not with Bose’s. Included is a USB-C cable that is reasonable in length that can be connected to a charging block, a phone, or a laptop. And it is long enough that the headphones can be set down to allow for charging. Overall, I am liking the Bose QuietComfort Ultra Headphones 2nd Gen. It’s lightweight, sounds great, excellent noise cancellation, and has a compact carrying case for easy packing. I sorely wish the earcups would rotate inward towards the chest. This alone kept it from getting a full perfect score. The option of being able to use USB-C audio for potential lossless listening is great. And I’m glad at least one company implemented this idea on an ANC headphone. If you know you don’t have a big head and ears, it’s a recommended buy for one of the best-in-class ANC headphones. The Good: best-in-class active noise cancelling, can be folded for compact travel, 3.5mm or USB-C audio The Bad: earcups rotate outward, not for large heads or ears The Ugly: random foreign particles finding their way into the headphones because they’re exposed Verdict: buy (you’re either a Bose user or a Sony user)

Had the first gen and I can’t say I recommend the upgrade, I prefer the sound profile on the first gen. The ANC did improve but it’s not like 1st gen was bad at all