Customer Ratings & Reviews

These headphones have been nothing but glitchy the whole time I’ve owned them. Sending them back to Bose this weekend for a new pair hopefully they work

I bought headphones, used them for a while and decided to return them, I was late for 1 day and they didn't accept the goods back, and the Best Bay employees were just awful to talk to, they were rude and categorically didn't want to accept the goods back, like you were late. I explained to these employees that you can't hear anything in these headphones when talking. The result is the same, the goods are not worth the money, the quality leaves much to be desired.

Would not recommend these to anyone as they never stay connected or take forever to connect, very disappointed in this product from Bose.

I believe this line of products is defective. Ive had 3 pairs all come up with the same static sound in the right ear that only continues to get worse when you keep using them

The Bose QC Ultra earbuds are overall, a solid pair of earbuds with superb sound quality, incredible noise cancelation, and long term comfort while in ear. However, there are a few quirks that knock off a star on these earbuds which I will get into later. Let's start off with the positives of these earbuds. PROS: The sound quality is quite impressive on these earbuds. They deliver a large soundscape that would be similar to an over the head pair of headphones with exceptional clarity in the mids and highs and a surprisingly deep and boomy bass. Compared to my Airpods Pro 2, the sound quality is definitely better. The app allows you to customize the EQ to your liking, although it does not allow you to control more than three "Frequency" (ranges). Low, mid, and high are your only options, which is fine, but for audophiles, they might want to control more specific frequencies. The earbuds are actually pretty comfortable. I do have an issue with the right ear not sealing as well, but after adjusting some of the extra rubber pieces, I was able to fix this issue. I wore them on a flight for 7 hours without issue. My ear was slightly sore, but not too bad. The noise cancellation on them during the flight was superb, I made a custom mode to set the noise cancellation to max, and I could not hear anything, way better ANC than any earbuds I have ever used. CONS - As many others have mentioned, no multipoint connections. What this means, is you can only connect to one device at a time and cannot seamlessly switch between say your phone and your laptop, which is insane to think this is not a feature for such a premium product with a premium price point. - No wireless charging!? This was a devastating thing to learn, it is 2023, the tech exists in so many products, why was this not included? Yeah yeah you can buy a case SEPARATE but that is just not a good business model that will make customers happy. - These can be a little buggy at times when you first put the buds in. Many times I have had to take the buds out of my ear, back in the case, and then back out to get them to properly sync together. Sometimes only 1 pod connects, or the other pod will take a minute to sync. Pretty annoying, but I am confident that a future firmware update will fix this. - Spatial sound... I just do not like how it was implemented. The "fixed" mode is anything but. When you say "fixed" one would assume that head movement would not impact the spatial stereo effect, but nope, you move your head 1cm, the sound shifts. I expect this on movement mode, but NOT fixed. Take note from Apple Bose... Apple perfected the spatial sound technology, I much prefer that to Bose's take, it has some work that needs to be done on it to make it comparable. Sound quality changes dramatically, and for the worse. Overall, these are a great pair of earbuds. If you already have some high end earpods like airpod pro 2, honestly, stick with them unless you are an extreme audophile.

Not good for phone calls the volume is all the way up and still not able to hear the other person. Really disappointed Bose is usually a good brand.

I'm not sure what's happened to Bose but these were very very disappointing. Sound quality was extremely thin... Absolutely no richness at all. And, yes, I used the rather minimal EQ options to try to resolve this but no luck. Call quality. Ugh. I have a pair of QC35 headphones that are truly terrible to use during a call. Apparently, they used the same microphone in these buds. The person on the other end of the call couldn't understand me and plenty of skipped words. I returned these and went with the Sony XM5's and couldn't be happier.

These will not charge. Period. Right earbud is always at zero percent and left never makes it above 60 percent. Bose recommends ensuring the ear fins are lined up exactly (they are), but if the onus is on the consumer to make micro-adjustments to the product every time they are used, it’s just poor engineering. Product support is a joke.

Difficult to get back into case to charge properly or battery is failing. Sound is amazing. Only get 35 minutes of life out of units.

Terrible headphones, the sound is amazing but the touch to skip etc is way to sensitive and there’s no way to turn it off

Worst product I have ever purchased. The biggest issue is bluetooth, loses connection all the time. Immersive mode is not stable.

Connecting sucks. Noise canceling was all over the place. Worst earbud experience ever.

I had to return the first pair due to connect issues and now I have the pair I exchanged for and they are doing the same thing

The box is nice and small, well packaged, you get a USB-C to USB-A charge cable, 3 ear tips sizes, 3 stability bands, charge case, and the Bose QuietComfort Ultra Earbuds. You twist lock the Earbuds in your ears to secure them and this is a great thing. You swipe up on either earbuds or swipe down to lower the volume, tap to pause/resume audio answer a call, double tap to skip next or end/decline a call, triple tap to skip back. Download the Bose music app to control/fine tune the noise canceling, base, or eq. The not so great about the charge case is no wireless charging, not a deal breaker but an inconvenience. The Base on the Earbuds is outstanding. Call clarity is great but at the loudest you may crave for a little more, not a deal breaker. Driving with the windows down the other party can hear all the wind noise (as with all Earbuds I have used) but your ability to hear the other party is perfect. Music is just perfect, you can adjust the EQ in the Bose music app to your liking and plenty of volume. Bose QuietComfort Ultra Earbuds are lightweight, great sound, and fit well in the ear. Plenty of battery.

The product was perfect when i initially bought it. However, it started making noise during calls after the sixth months.

i cant say these should be purchased been having crazy connection issues and of course its out of return now

They don't stay in my ears. Tried every size attachments. Great sound for the few seconds before they fallout

I dislike it when you made calls because the receiving end always complained they could hear everything but you in the background.

Sound was amazing but the left earpiece started having static noices before one week of purchase

quiet comfort were much better. They just stopped working. I had 2 pairs. Both were returned. Them i got the Bose quietcomfort ultra. A complete waste of money. The noise  cancellation dpes the oppsite. Whenever it tries to cancel noise. It has a loud pop or bop sound. It almost hurt your ears. Very uncomfortable. And to make matters worse. We have to buy insurance each time we return this product. Which is a SCAM.