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Customer Ratings & Reviews

$312.04

Customer reviews

Rating 4.3 out of 5 stars with 2467 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.3 out of 5 stars

81%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 103 Showing 2,041-2,060 of 2,467 reviews
  • Rated 5 out of 5 stars

    My Music never sounded better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These replaced my airpods pro because those would always fall out of my ear. The Bose stay in ear even when working on your back. Great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose becomes even greater!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The IIs were some of the best I’ve used and now they’re even better! one thing I will say is Bose needs to be faster with updates! they could’ve added wireless to this case I feel

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its great product,i love it!!! ❤️ im definitely recommend it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I also enjoy Bose products. I like the color and they work well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ear buds

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good ear buds but there is noise the ear buds seem to absorb the noise which makes them saturating sound

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks for sharing your experience. We're glad to hear you're enjoying the earbuds overall, but we understand how unwanted ambient noise can affect the listening experience. We'd love to help troubleshoot or adjust the settings to improve the sound quality for you. You can reach out to our teams for further assistance


      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ear buds I’ve ever bought amazing features!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Earphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift it was immediately loved and easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy is the WORST

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is great; customer service was HORRIBLE. I will never buy anything from Best Buy again!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    DEAD

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, but the battery died on one earbud after 10 months. Too expensive for this!

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm glad you like the sound of your QuietComfort Ultra Earbuds, John! If one earbud is no longer charging or turning on, there are few things we can try. First, resync the earbud connection by putting both buds in the charging case (with the lid kept open), then close the lid. When the status light stops flashing, open the lid, remove just the right earbud, and place it into your right ear. You should hear the welcome tone, and then you can place the left earbud in your ear, where you should also hear the welcome tone. If that makes no difference, our support team would like to look more closely at the issue. Please get in touch here: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Trouble with connectivity with my IPhone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They won’t stay connected. When they are connected, the audio is choppy and it disconnects most of the time.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, thank you for sharing your feedback. We apologize for the trouble you're experiencing with your QuietComfort Ultra Earbuds. We're here to help and can assist with troubleshooting. Please click this link to contact us directly for further support. http://bose.life/globalsupport

      Marlo - Bose Customer Support bose

  • Rated 5 out of 5 stars

    BOSE- EARBUDS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE PERFECT GIFT FOR MY HUSBAND, HE IS SO HAPPY TO HAVE IT.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the frustration!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear bud did nothing but disappoint me at every turn. To start with they do not seem to have improved on the quality performance issues that I had with as my previous Bose QC ANC earbuds. There was constantly a super frustrating problem with either one ear or the other not connecting, the ANC was by no stretch of the imagination as good as the SONY WF-1000xm5 which I tried before these and the sharpness of the sound was certainly not as good as my previous pair of Jabra Elite 8. Also, the ambient setting feature constantly switched between modes when my hair brushed against one of the ear buds, which was annoying. Needless to say, I would not recommend these.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, If you are experiencing audio issues with your earbuds, I recommend that you try adjusting the equalizer within the Bose Music app. You can look into this via the product support article: https://bose.life/3vujq8D. You mentioned that one of the earbuds is not connecting, we also have suggestions that can help: https://bose.life/3NVDKpH.
      Should you need any additional support, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Bose Customer support bose

  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had these before and lost them. This will be a Xmas gift.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best earbuds around. I switched from AirPods and i won’t be going back any time soon! The hr software works flawlessly as well, which can be a deal breaker.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had these for 2 months now and I regret buying these. I have constant connectivity issues every day but other than that sound quality is great

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm glad you like the sound quality of your QuietComfort Ultra Earbuds! If the Bluetooth connection seems poor, try rebooting your smartphone, and connect a different device to your earbuds to compare performance; this can often help. If it doesn't, our support team will be happy to assist further. Regards, Fiona M. - Bose Customer Support bose

  • Rated 4 out of 5 stars

    Excellent earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best product I have brought from Best buy. Until that time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Bought for Wife (Christmas present). The true test will be if it works well while riding mower. Will update in the spring time.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good untill they aren't

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for a year or so then one just stopped working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buds would recommend to a friend. Need to find correct fitment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the purchase customer service with excellent had it in stock and went and purchased them and walked out the door.

    I would recommend this to a friend