Customer Ratings & Reviews
- Model:
- 882826-0010
- SKU:
- 10864372
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.3 out of 5 stars
Way too glitchy and poor build quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I decided to purchase these earbuds to upgrade from my original Bose QC earbuds that I had used for several years. I liked those original earbuds, but had issues keeping them in my ears. The Best Buy sales associate directed me to a pair of Jabra and I should have listened to her. First off, they do fit better my ears better, but they easily shake loose. I’ve tired the different sizes, and nothing works. Now for the main problem. They are glitchy. I updated them to the latest OS and they still are glitchy. What do I mean by glitchy? They disconnect randomly. They also cut in and out randomly. And the noise cancellation system will stop and then start on its own. So you have popping and cracking noises emitted from the headphones. Great of you don’t like music or silence. Not so great if you want to actually listen to music uninterrupted. It really voids the whole “noise cancellation” idea. I suppose Bose doesn’t understand the concept of nose cancellation any longer. They used to be a leader in the tech, now they just are dead last. Next, and I found this out only after having these earbuds too long to return them, it seems that with any Bose earbud that has the rechargeable case that the case tends to fry the batteries. Case in point, pun intended, I decided to gift my old Bose QC earbuds to someone. So I charge them up and try to connect them to their device only to have them flash red and white led lights at me. These have never been abused, worn in the gym, in extreme temperatures or kept in extreme temperatures. They had set for about 3 or 4 months in the case without being used. After spending time on a chat conversation with a Bose rep, I was told the battery had degraded. Really? On a set of $300 headphones that have been well cared for? I found a pair of Beats that I bought over 10 years ago, charged them up and they work fine. And those were used to jog in and to mow the lawn, etc. The only logical thing I can think of is the case does not have adequate overcharge protection. So to sum it up, I regret buying these and fear they won’t hold up. Unfortunately, I’ve had them too long now to return them. The next time I need headphones, I’ll listen to the Best Buy salesperson.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Mike, thanks for your review of the QuietComfort Ultra Earbuds! I'm very sorry to hear you've had a poor experience with them so far.
It's not unusual to have to experiment with different eartip and stability band sizes, to find a comfortable but secure fit. The eartip and stability band sizes can be mixed and matched, and "XS" or "XL" sizes are available if these are needed.
As to the connection issues you mentioned, these should not be occurring but there could be a number of reasons for this behavior. I would recommend rebooting your mobile device, and possibly testing the earbuds with a different device to compare performance. Clearing the Bluetooth pairing lists on both sides and setting up a new connection can also be required from time to time, if a Bluetooth connection has become "corrupted".
Another quick tip is re-syncing the earbud connection, by returning the earbuds to the case, closing the lid, and then re-inserting the earbuds after a short wait. This can also resolve any issues around poor noise cancellation performance - although again, the QuietComfort Ultra Earbuds are designed to supply world-class noise cancellation to you.
Last of all, if you're seeing red and white flashing battery LEDs, and if a reset of your earbuds doesn't resolve this (here is one article covering this: https://www.bose.co.uk/en_gb/support/articles/HC2563/productCodes/QCUE-HEADPHONEIN/article.html), then I would recommend contacting our customer support team for where you live. The team can advise as to the next steps, up to and including service, and they can be reached here: https://support.bose.com/s/get-help-landing-page?language=en_US.
Warm regards
Fiona M. - Bose Customer Support
Will buy again
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome pair, as expected of Bose products. Will continue to stay a Bose customer.
I would recommend this to a friend- Pros mentioned:Sound quality
Not the same level of quality
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After less than one year the left ear bud makes like a screeching sound with each bass hit other wise the sound and noise canceling was great
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Jamie,
I am sorry to hear that your QuietComfort Ultra Earbuds are not performing well after less than a year.
If you are still experiencing the described issue, please perform a full reset: https://bose.life/460LTkN
If you need further help, don't hesitate to contact us: https://global.bose.com/en_us/index.html
Best regards,
Lau - Bose Customer Support
Still great but no improvements
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good earbuds. Not noticably different from the QuietComfort 2 earbuds which I previously had.
I would recommend this to a friendOnline order
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordering online with fantastic. To you and very convenient pick up at the store
I would recommend this to a friend- Cons mentioned:Connectivity
Long time Bose buyer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve gone Bose for a long time, but not anymore. I’ve owned two of these (returned the first one for another). Both of them frequently glitch, as if they are trying to switch between stereo and mono, which is a disappointment. It also seems like the earbuds sometimes have difficulty maintaining contact with the charging pins. I’ll use them after they’ve been plugged in only to see that one of them has 0% life. Could not be more disappointed.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Ryan, I'm very sorry to hear of your disappointment with the QuietComfort Ultra Earbuds! If the connection/audio isn't consistent, try rebooting your mobile device, and also try the earbuds with a different device to compare performance. However, if the earbuds are not charging correctly on the case pins, our support team would like to take a closer look. Feel free to get in touch here: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support
Questionable build quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones worked well for 13 months then one earbud developed loud static white noise. I did a lot of troubleshooting to include resetting Bluetooth and updating the Bose application on my Galaxy device. Its a shame these headphones died so quickly and I will be looking at other vendors moving forward. At an over 300 dollar price point its just not worth to stick with Bose.
No, I would not recommend this to a friend1 month
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They worked 1 month,got a second set and guess what? they worked 1 month before starting to make noice.Sound is amazing ...for 1 month
No, I would not recommend this to a friendgreat earbuds
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best ear buds that my mom wanted her own. so bought her some lol
I would recommend this to a friendworking
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were working better than I thought they would!!
I would recommend this to a friendBose earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life isn’t great seems like they don’t last 6 hours
I would recommend this to a friendBrand response from Bose Support
Posted .We appreciate your feedback! Battery life can vary depending on factors like volume level and noise cancellation settings. If you're consistently getting less than expected, try checking for firmware updates. If the issue persists, our support team would be happy to assist!
Kind Regards,
Eric V. - Bose Customer Support
Love
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my dad and he apparently loves them. He was nothing but good things to say about them
I would recommend this to a friend- Cons mentioned:Connectivity
NOT A GOOD PRODUCT.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These kept falling out my ear regardless of which bud cushion was used. The app would not find these so i could not get the best listening experience. I did not like this product at all.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Adrian,
I am sorry you are not happy with your QuietComfort Ultra earbuds.
To make sure you are correctly wearing the earbuds, please check our fit guide: https://bose.life/3uWVAlx
And if you are still experiencing connectivity issues with the app, please reinstall it and make sure you are using the latest version.
Contact us if you need further assistance: https://bose.life/3rykPZR
Best regards,
Lau - Bose Customer Support
Great for the money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great qu Great price no problems with product ,i like them
I would recommend this to a friend- Cons mentioned:Connectivity
Sad state for quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This being a recent product from Bose I expected sublime excellence in sound and overall product quality. Yet again...Just another disappointment. At max volume during phone calls, voices would come across as a whisper. Then I would have people tell me that I'm echoing in their phone. The device would disconnect when switching applications and not work as headphones when needed most. The app that drives the headphones is a failure at best. The adaptive eq resulted in no difference in sound when adjusted.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Thanks for your review of the QuietComfort Ultra Earbuds. The problems you've described here - the quiet voices, echoing mic quality and app issues - are certainly not normal. Your local customer support team would like to go through these with you, to see what solution can be provided to you here. We look forward to hearing from you! Warm regards, Fiona M. - Bose Customer Support
Worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Anytime its always a good investment on Bose electronic items. I am totally happy with this buy.
I would recommend this to a friend- Pros mentioned:Sound qualityCons mentioned:Connectivity
Not a good product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality good but they suck they disconnect quick then takes long to reconnect to your phone. Too much money for the quality
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, it's really great to hear you feel the sound quality is good on these earbuds. These earbuds use Bluetooth 5.3 and have a connection range of upto 30 feet (9 metres) Follow the steps here to ensure https://support.bose.com/s/display-articles?productId=01t8c00000QEpawAAD&articleId=ka08c000001bujjAAA&language=en_US you get the best connection.
Thanks
Matt - Bose Customer Service
Fit Issue
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to find a good fit. I tried all the different sizes. Headphones still occasionally slip out.
I would recommend this to a friendBrand response from Bose Support
Posted .Hello, we always aim for the highest quality products. These earbuds come with the option for 3 different eartips sizes, and stability bands. There are steps here bose.life/4fH0TXX to ensure a great fit.
Thanks
Mike - Bose Customer Support
The best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them, I had earphones before this but nothing like this ones.
I would recommend this to a friendExcellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Si happy, aleayyBest Buy, Best price, Quality, Bose for me for years and years, thanks Best Buy!
I would recommend this to a friend