Customer Ratings & Reviews
- Model:
- 882826-0010
- SKU:
- 10864372
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.3 out of 5 stars
- Cons mentioned:Connectivity
Bose QuietComfort Ultra stink
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend these to anyone as they never stay connected or take forever to connect, very disappointed in this product from Bose.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm sorry to hear about the connection issues with your QuietComfort Ultra Earbuds, Darrell! If the earbuds are suffering from connection issues, try rebooting your mobile device. If that doesn't help, our customer support team will be happy to assist you. Warm regards, Fiona M. - Bose Customer Support
Nice sound and battery but do not buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I believe this line of products is defective. Ive had 3 pairs all come up with the same static sound in the right ear that only continues to get worse when you keep using them
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Jona, We are sorry to hear that you have been facing these issues with your Earbuds
Here are a few things to try when experiencing unwanted sounds from your earbuds. https://bose.life/49p4J4R.
If you haven't done so far please reach out to us for support so we can assist you with this,
please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
need to work on call quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no one could hear me when on a call easy to use love the app
No, I would not recommend this to a friendSo disappointed.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not sure what's happened to Bose but these were very very disappointing. Sound quality was extremely thin... Absolutely no richness at all. And, yes, I used the rather minimal EQ options to try to resolve this but no luck. Call quality. Ugh. I have a pair of QC35 headphones that are truly terrible to use during a call. Apparently, they used the same microphone in these buds. The person on the other end of the call couldn't understand me and plenty of skipped words. I returned these and went with the Sony XM5's and couldn't be happier.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Frederick,
Your feedback is incredible important to us, and we appreciate you taking the time to write about your experience.
I'm sorry to hear you found the sound quality to be thin and lacking richness. This isn't what we would expect from the product and after using them myself, I'd certainly not describe them in this manner. Using the correct eartips and stability bands is incredibly important not only for fit and comfort, but also to ensure you're getting the best sound quality. Having the wrong size tips attached can be massively attributed to the earbud's tone.
I appreciate you've returned the buds and gone for another product, but if you ever purchase a Bose product and experience unexpected behavior or performance, please get in touch with our support team via https://bose.life/3ET4mCs. It may be something that can be resolved with basic troubleshooting.
Jeff - Bose Customer Support
- Cons mentioned:Volume
Don’t buy these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good for phone calls the volume is all the way up and still not able to hear the other person. Really disappointed Bose is usually a good brand.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Bella,
We appreciate you taking the time to leave your feedback! Not being able to hear the other person during a call can be incredibly annoying and I'm sorry to hear you've experienced that with our QC Ultra Earbuds! That shouldn't be happening and we'd love to investigate why that could be happening.
You mentioned the volume was all the way up; some smartphones have variable volumes so on-earbud controls can work independently of the smartphone's volume. The next time you use the buds, can you check the volume is up on both the phone and the buds? If you're using an Android phone, there may be multiple volume sliders with one called "Call Volume" that may need to be increased.
If you're still having problems, we're here and happy to help! Head to https://bose.life/3ET4mCs for contact details.
Jeff - Bose Customer Support
- Pros mentioned:Comfort, Sound qualityCons mentioned:Connectivity
Great Earbuds missing key Features
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Bose QC Ultra earbuds are overall, a solid pair of earbuds with superb sound quality, incredible noise cancelation, and long term comfort while in ear. However, there are a few quirks that knock off a star on these earbuds which I will get into later. Let's start off with the positives of these earbuds. PROS: The sound quality is quite impressive on these earbuds. They deliver a large soundscape that would be similar to an over the head pair of headphones with exceptional clarity in the mids and highs and a surprisingly deep and boomy bass. Compared to my Airpods Pro 2, the sound quality is definitely better. The app allows you to customize the EQ to your liking, although it does not allow you to control more than three "Frequency" (ranges). Low, mid, and high are your only options, which is fine, but for audophiles, they might want to control more specific frequencies. The earbuds are actually pretty comfortable. I do have an issue with the right ear not sealing as well, but after adjusting some of the extra rubber pieces, I was able to fix this issue. I wore them on a flight for 7 hours without issue. My ear was slightly sore, but not too bad. The noise cancellation on them during the flight was superb, I made a custom mode to set the noise cancellation to max, and I could not hear anything, way better ANC than any earbuds I have ever used. CONS - As many others have mentioned, no multipoint connections. What this means, is you can only connect to one device at a time and cannot seamlessly switch between say your phone and your laptop, which is insane to think this is not a feature for such a premium product with a premium price point. - No wireless charging!? This was a devastating thing to learn, it is 2023, the tech exists in so many products, why was this not included? Yeah yeah you can buy a case SEPARATE but that is just not a good business model that will make customers happy. - These can be a little buggy at times when you first put the buds in. Many times I have had to take the buds out of my ear, back in the case, and then back out to get them to properly sync together. Sometimes only 1 pod connects, or the other pod will take a minute to sync. Pretty annoying, but I am confident that a future firmware update will fix this. - Spatial sound... I just do not like how it was implemented. The "fixed" mode is anything but. When you say "fixed" one would assume that head movement would not impact the spatial stereo effect, but nope, you move your head 1cm, the sound shifts. I expect this on movement mode, but NOT fixed. Take note from Apple Bose... Apple perfected the spatial sound technology, I much prefer that to Bose's take, it has some work that needs to be done on it to make it comparable. Sound quality changes dramatically, and for the worse. Overall, these are a great pair of earbuds. If you already have some high end earpods like airpod pro 2, honestly, stick with them unless you are an extreme audophile.
I would recommend this to a friend - Pros mentioned:Sound quality
Fails to fully charge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to get back into case to charge properly or battery is failing. Sound is amazing. Only get 35 minutes of life out of units.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Patrick.
Thank you for your post. We are happy to know that you enjoy the sound of your earbuds. Sorry to hear that the battery life is short. Follow some steps here to troubleshoot it. https://bose.life/48AGwbr. If you have further questions, please get in touch with us here, https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Won’t charge in case.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These will not charge. Period. Right earbud is always at zero percent and left never makes it above 60 percent. Bose recommends ensuring the ear fins are lined up exactly (they are), but if the onus is on the consumer to make micro-adjustments to the product every time they are used, it’s just poor engineering. Product support is a joke.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, we're very sorry to hear that you're having concerns with charging your QuietComfort Ultra earbuds, this is not what we would want you to experience. Do not hesitate to reach out to your local Bose product support team via https://bit.ly/3ucx1kd where we will be happy to get this resolved for you.
Tegan - Bose Customer Support
- Pros mentioned:Sound quality
Bose Quiet Comfort Ear Buds, don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible headphones, the sound is amazing but the touch to skip etc is way to sensitive and there’s no way to turn it off
No, I would not recommend this to a friend Ear buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is super low can barley hear anything with them
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Zachary, thank you for sharing your experience. We're sorry to hear you're encountering low audio with your QuietComfort Ultra Earbuds. To help resolve this, we recommend checking out this quick guide: http://bose.life/3VfOB19. It includes steps that should help improve volume performance and get your earbuds back to normal.
Daisy - Bose Customer Support
- Cons mentioned:Connectivity
Just no.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connecting sucks. Noise canceling was all over the place. Worst earbud experience ever.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Monica, I'm very sorry to hear of your disappointment with the QuietComfort Ultra Earbuds! If connecting is proving difficult, try rebooting your mobile device, and also try a different device to compare performance. If these steps don't resolve the issues you've described, then our support team will be happy to assist further: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support
Will not recommend
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was perfect when i initially bought it. However, it started making noise during calls after the sixth months.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there,
It is odd you'd start to have trouble with the earbuds on calls. Please make sure you try with a few devices (https://bose.life/3xUoTqQ), or contact us (https://bose.life/contact) as we'd love to help.
Nic - Bose Customer Support
- Cons mentioned:Connectivity
Be aware
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst product I have ever purchased. The biggest issue is bluetooth, loses connection all the time. Immersive mode is not stable.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Thank you for bringing your experience to our attention, and we sincerely apologize for the inconvenience you've faced with the Bluetooth connectivity and the stability of the Immersive mode.
Our technical support team is ready to assist you in troubleshooting and finding solutions to improve your overall experience. Please reach out to us at https://bose.life/globalcontact.
Kind Regards,
Eric V. - Bose Customer Support
- Cons mentioned:Connectivity
Junk
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return the first pair due to connect issues and now I have the pair I exchanged for and they are doing the same thing
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Juan, if you are experiencing connection issues, we have troubleshooting suggestions that can be found on our product support website. For Bluetooth connection issues, you can view our recommended steps here: https://bose.life/3UjEWY5. Should you need any additional support, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Bose Customer support
- Cons mentioned:Connectivity
connection issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i cant say these should be purchased been having crazy connection issues and of course its out of return now
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Steve,
We understand how frustrating that can be, especially if you're unable to return the product. We're sorry for the inconvenience the connection issues may have caused. If you haven't already, we recommend reaching out to our customer support team for assistance. They may be able to provide troubleshooting steps or offer further assistance to help resolve the issue. Please use this link in order to contact our team directly: https://bose.life/globalcontact.
Kind Regards,
Eric V. - Bose Customer Support
Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had bose quiet ii and was happy with it after one year the right side broke. So i decided to buy the newer model, but when in quiet a mood right side have static noise and battery life is horrible. Very disappointed and no longer a bose fan.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm so sorry to hear of your disappointment with your QuietComfort Ultra Earbuds! While the battery performance is 6 hours with Immersive Audio off, and 4 hours with Immersive Audio on, don't forget that the charging case will supply up to a further 18 hours of charge, keeping your earbuds nicely topped up. As for the "static noise" you mentioned, in some quiet environments you may be able to hear a faint digital audio artifact. This happens when noise cancelling is on high and you're not listening to music. This sound should be faint in volume, and it is normal. I hope this information helps! Warm regards, Fiona M. - Bose Customer Support
Not “find my Buds” feature
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lost them within 2 months of purchase. It’s does NOT have the “find my buds” feature. And there’s not loyalty to customers.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Too small
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don't stay in my ears. Tried every size attachments. Great sound for the few seconds before they fallout
No, I would not recommend this to a friend Not worth it.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They need a better app, I had issues right out of the box
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Sorry to hear your QuietComfort Ultra Earbuds had issues out of the box! This is not necessarily down to the app; please contact our support team, so we can assist you: https://support.bose.com/s/get-help-landing-page?language=en_US. Regards, Fiona M. - Bose Customer Support
dissapointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these ear buds as a gift, but could not get them to function properly. Then Best Buy said too late to return. very disappointed.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Robert, I am sorry to hear that you were unable to use your QuietComfort Ultra earbuds. We would love to assist you with them and answer your question if you are not sure how to set them up. Please contact our support team for further assistance: https://bose.life/3rykPZR Best regards, Lau - Bose Customer Support