Customer Ratings & Reviews
- Model:
- 882826-0010
- SKU:
- 10864372
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.3 out of 5 stars
Earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds, they work great! I would definitely recommend
I would recommend this to a friend- Cons mentioned:Connectivity
A source of frustration
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money they dont connect and they make this awful white noise and don't cancel any noise. This is a source of frustration I don't recommend anyone to buy them.Now they don't connect phone calls
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Juan.
Thank you for your post. Sorry to hear that you were having difficulty with the connection and noise cancellation of the earbuds. Here are some troubleshooting steps to address both issues: https://bose.life/4hjT6Bs. It is also recommended that you reboot your phone. If you need assistance, please feel free to contact us at https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are amazing these headphones work great love using them
I would recommend this to a friendMy Ear Candy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love Them So Much Losted A Pair A Week After Buying.Had To Get Hole New Set
I would recommend this to a friendFreat product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I gave these to my husband's for Christmas and he really liked them .
I would recommend this to a friend- Cons mentioned:Connectivity
Connection Issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved these earbuds for about 2 weeks, then they started to randomely disconnect from my iphone. I had to jump through hoops to get them to reconnect. Best Buy will only refund or exchange for 14 days! After that you have to go through Bose. Calls, chats, you know how that goes! Buyer Beware. The reviews about connection issues are true.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Amy,
I am sorry to hear that you stopped loving your QuietComfort Ultra Earbuds due to connectivity issues.
We would love to help you with them, so fully resetting them following these steps is not helping: https://support.bose.com/s/display-articles?productId=01t8c00000QEpawAAD&articleId=ka08c000001c0obAAA&language=en_US
Please contact our support team directly: https://global.bose.com/en_us/index.html
Best regards,
Lau - Bose Customer Support
- Pros mentioned:Sound quality
Ruined many workouts
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, but please get rid of the “Quiet” “Immersion” sound modes. During workouts, my sweat or hair grazes the head phone causing it to skip endlessly between all the modes. Just get rid of it.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm glad to hear you like the audio quality of your QuietComfort Ultra Earbuds! Small amounts of sweat or hair should not make a difference to the earbuds' functionality. However, if your hair is wet, you should try to ensure it isn't interfering with the touch surface, e.g. by tying your hair or using a headband. If you experience further issues, our support team will be happy to advise further: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support
Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent...! grait service Deliver speed, thanks..!!!!
I would recommend this to a friendGreat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love Them.......... .................................
I would recommend this to a friend- Cons mentioned:Connectivity
No good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kept disconnecting, and the microphone picks up background audio.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, I'm sorry to hear you experienced repeated disconnection issues. This certainly shouldn't be happening so I'd recommend visiting our help page (https://bose.life/3UdVqQu) to troubleshoot this. Generally, disconnection issues occur when you are too far from the paired Bluetooth device. Please keep within 10m/33ft of the device. With the microphone, please ensure your buds are pointed towards your mouth when inserted in the ear. This will help with microphone pickup accuracy.
Jeff - Bose Customer Support
Don't last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is good, but $299 gone after a year or two. It don't last it should. Keep breaking apart, and I had to use super glue to keep from not breaking. Left side died first. Keep your money for sonething cheaper like Jabra, Samsung and Apple. I had Jabra and Samsung before, They didn't in 3 years, I just gave them away.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
I am sorry to hear that your QuietComfort Ultra earbuds are broken.
We would love to hear more about your issue to help, so please contact our support team: https://bose.life/3rykPZR Best regards, Lau - Bose Customer Support
Not great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn’t a huge fan of these. I bought them in hopes of something different and it was not worth the price.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Jesus,
I am sorry to hear that you are not fully satisfied with the QuietComfort Ultra Earbuds.
If there is anything we can assist you with, please feel free to contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Customer Support
- Cons mentioned:Connectivity
Horrific Connection Issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.80% of the time you will have to go through multiple steps to get these to connect. It takes 5-10 minutes for the work arounds. I owned the first generations and never had any issues. They need to do a software update or stop selling these. Internet is loaded with people having same issue.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm sorry to hear about the connection issues you've been having with your pair of QuietComfort Ultra Earbuds. You can try re-syncing the earbuds and charging case, by putting both earbuds in the case, waiting a while, then inserting the right earbud before the left. If this doesn't remedy the issue, there are other troubleshooting steps we can try, so please contact our customer support team for further assistance. Warm regards, Fiona M. - Customer Support
A Frustrating Experience Not Worth the Price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Bose earbud model is an absolute disaster—the worst they've ever dared to release! Pairing it with my iPhone is a gamble; sometimes the left bud connects, sometimes the right, or it just gives up and disconnects entirely. Their so-called Bose Music app that's supposed to help switch devices is a complete joke. Utterly useless. I've submitted numerous complaints, only to be told I'd get a replacement after a long wait of 4 weeks! Really? So, if you're keen on throwing away $300 for a bundle of issues and enjoying a month-long wait for a replacement, by all means, go for it. @Bose, it's disgraceful that you're selling such low-quality trash! I'm beyond disappointed. These awards and glowing reviews have to be fake. This product is a nightmare—Avoid it!
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Sunil,
I am very sorry to hear that you are having connectivity issues with your QuietComfort Ultra Earbuds.
If you have already contacted our support team and are waiting for updates regarding a replacement, please don't hesitate to contact us again so we can help you further: https://bose.life/contact Best regards, Lau - Customer Support
ANC is great but…
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Bose QC earbuds version. and it works flawlessly. When the Ultra version is in the horizon of being release, I gave the earbuds to my wife and pre-ordered the ultra version. So excited when I got it. Been using it for almost a week now but there’s this issue with the Noise cancelling. While listenin to music (apple and amazon music) or watch youtube videos the ANC keeps turning off and on. It happens every now and then. I tried disconnecting and reconnecting it from my iPhone 13pro max. It works a bit for a few hours and then the ANC on and off is acting up again and it’s very annoying. Anybody here experience similar issue? I have until end of the month to decide to return it or not. I prefer to keep it if the issue is fix for good, But if the issue is not resolved before end if the month, I am returning it. Thanks.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there,
Thank you for leaving this review. I am sorry to hear that you are experiencing this issue with the noise cancellation.
First, I would suggest checking this article to make sure you are wearing the earbuds correctly and using the right eartips and stability bands: https://bose.life/48KuAFk
Also, the issue could be linked to the in-ear detection sensor, so please try to disable this feature in the app and see if it helps. If you are still experiencing any issues, please don't hesitate to contact our support team. We are always happy to help. You can find our details here: https://bose.life/contact
Nic - Bose Customer Support
Trash earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in the earbuds. Definitley not worth $300. Save your money. Ear buds always pause music or hangs up calls when you adjust the ear buds. When you're on a call the other person sounds far away. Music not loud enough.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
I would recommend checking the fit of your earbuds following our guide here https://bose.life/464ZWoC as we would not expect you to need to constantly adjust the earbuds during use. Should you need to adjust the earbuds during use, please touch them by the side of the earbud to avoid touch the touch sensitive surface.
We can help you with this, please contact us https://bose.life/contact for support.
Nic - Bose Customer Support
Great earbuds, but...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these earbuds for just over a year. They worked great and provided me with a decent listening experience. One month after the warranty ended the right ear bud stopped working and the case will no longer connect to bluetooth. Called support and they said there wasn't anything they could do. I won't be buying another $300 pair of earbuds that only last a year. Too many other options out there.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Jon and thank you for your review, We are sorry to hear that one of your earbuds is no longer working.
One thing to try that could help you get these working is make sure the Stability band is seated correctly as this can prevent the earbud from making contact with the charging pins in the case, this guide can help you check they are fitted correctly https://bose.life/3X5Q9fL.
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Worked for 3 months for $250!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a dedicated Bose consumer. I own two sets of noise cancelling headphones, a Bose sound system, and Bose noise-cancelling earbuds. Less than 2 months after purchasing the Bose earbuds, the right earbud stopped charging. I went through all troubleshooting instructions to no avail. Called Bose and they offered a replacement for $195. I paid over $250 and they lasted all of 3 months!! I always thought I could rely on Bose, but I will be switching brands.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Daniel,
Thanks for writing about your experience with the QuietComfort Ultra earbuds. It is disappointing to hear that you experienced issues with the right bud charging. That certainly shouldn't have happened. Please note, when you purchase a product from Bose or an Authorized reseller like BestBuy, the product comes with a one-year warranty in the USA and Canada, so if it does develop a fault of its own accord then we will replace it free of charge. Please get in touch with our team via https://bose.life/3ET4mCs. We will be happy to assist further.
Jeff - Bose Customer Support
Battery Life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In the beginning I was in love with those earbuds. but now the battery is not working. I charge them and when I want to use it said battery 10%. When you decide pay that amount of money of earbuds you want quality back. I have to say it I never had this situation with Beats.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Adriana, I am glad you love the QC Ultra earbuds. We do have a ton of troubleshooting that can help with battery related issues. You can view these on our support webpage here: https://bose.life/3ZvuiOK. Should you need additional support, please contact our technical support team who will be happy to assist you with additional troubleshooting. You can find their contact information here: https://bose.life/3rykPZR.
Liam - Bose Customer support
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these earbuds and they fall out of my ear. I changed the tips tothe 2 different sizes and same thing happens. Totally disappointed.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there,
I'm surprised that you've difficulty getting the earbuds fitted. Please follow our guide here to change the ear tips and stability rings to get the best fit. Or contact us https://bose.life/contact as we'd love to help with getting the earbuds fitted.
Nic - Bose Customer Support