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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2488 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.3 out of 5 stars

81%
would recommend
to a friend

Customers are saying

Customers find value in the QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds for their excellent sound quality, comfortable fit, and impressive battery life. The design is also well-received. However, some customers have reported occasional connectivity issues and low call volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 99 Showing 1,961-1,980 of 2,488 reviews
  • Rated 4 out of 5 stars

    Beautiful sound when it works!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these earbuds. I only gave them 4 stars because they occasionally have random volume increases/decreases. The same thing happens with my Bose Earbuds

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Beware these have a constant static noise

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The left earbud exhibits a persistent high-pitched noise, akin to that of a mosquito. Despite returning the initial pair and receiving a replacement, the issue persists. These earbuds are practically brand new, having been in my possession for only a few hours. While the active noise cancellation (ANC) feature is undoubtedly impressive, its effectiveness is rendered moot by the fact that any attempt to listen to podcasts or music at a low volume is marred by the aforementioned static noise. Although the sound quality is generally satisfactory, the aforementioned drawbacks make it untenable for me to retain these earbuds.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there! I'm happy to hear you liked the noise cancelling and sound quality of your QuietComfort Ultra Earbuds per se. Some customers might hear a faint, mosquito-like digital audio artifact when in quiet environments, not listening to music, and with ANC on high. This sound should be low in volume and is normal; our engineers have determined that it does not indicate a fault with the headphones. We hope this information is useful! Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Bose

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling is amazing, but the sound quality is not as good as the Sony X5

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm glad you like the noise cancelling of the QuietComfort Ultra Earbuds, Omar! We're proud of their audio quality and Immersive Audio options; however, it is true that each customer's audio tastes are different. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Extraordinary!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once again bose has surpassed my expectations. Just when you think that there's nothing more that could be done.bose raises the bar and does the impossible!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good but overpriced

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery hold well but not good enough for the price

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Meh

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is good, but not what you expect from Bose. Not made for heavy work out ir sweaty people they fall off easily. Tried several after market and bise products but no help. Don't recommend it.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      We appreciate your feedback and are sorry to hear the earbuds didn't meet your expectations. It sounds like they weren't a great fit for your workouts, and we understand how frustrating that can be. In case you haven't already, we recommend trying the alternative sizing kit, which includes extra sizes. Feel free to reach out if you'd like more assistance.
       
      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Rated 5 out of 5 stars

    BOSE BUDS

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one did not work correctly but I returned it for a new one and the new one works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best earbuds on the market! They actually does everything the description describes.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bose quiet comfort earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought I did enough research on these but I guess not. I do not like these and I don't recommend people get these unless you're only using them for music but trying to call people with them is a no go, the sound can go in and out of them randomly, they don't connect to your device all of the time and overall these earbuds have just given me a hard time snd there hard to use and the app is very difficult as well no instructions or nothing.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, we do have troubleshooting steps that can help with any issues you may experience during calls, you can view these on our product support website here: https://bose.life/4dX5XXo.
      Should you need any additional assistance, please contact our technical support team who will be happy to assist you. You can find their contact information here: https://bose.life/3rykPZR.

      Liam - Bose Customer support bose

  • Rated 5 out of 5 stars

    Vermont Dude

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are really good! They are by far, the best ear buds I've ever had..

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great sound when they connect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have fantastic sound but they struggle connecting to my apple products. Its very frustrating.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Dennis, We are glad to hear you are enjoying the fantastic sound of the Bose QuietComfort Ultra earbuds.

      If you are having issues with connections, the Bluetooth device might not connect to your earbuds if it is already connected to another product. Go to the Bluetooth settings on the device, disconnect any connected products, and then try connecting your earbuds once more.

      If you run into any issues, please reach out to support and we’ll be happy to help!
      https://bose.life/globalsupport

      Thanks
      Jack - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Buying high end with wish or temu microphone crap.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great music and noise cancellation. But when I buy head phone I buy them for all features. These headphones work great I would give them an amazing review but I need everyone to complain about this because it’s the number one thing. We all spend time in our phones some of us out money into the best of the best but Bose did great on majority but if I’m paying 350 dollars for this product with warranty they need to put what you pay for them in it. Sound is great noise cancellation great but the mic when you talk to anyone no one seems to understand you. Come on I paid 300 dollars you seem to get your microphones from wish or temu. Honestly it’s insulting you guys but such a bad microphone in it. I bought hands free for a reason fix this issue. It’s so annoying.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm happy to hear you like the sound and noise cancelling of your QuietComfort Ultra Earbuds! These earbuds are designed to enable crisp and clear phone calls. If you're experiencing issues, make sure the mic holes are not blocked by the stability bands (or anything else). Also ensure your earbuds are being worn properly, as proper fit and mic angling is key for top performance. If our support team can assist you further, please get in touch here: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Not built to last

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds are great in terms of listening quality, comfort, etc. However, one of them just physically broke (in my ear when wearing it) after one year and 9 months. They are not built to last, I am not buying these again.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      We appreciate you letting us know about what happened, Ramiro. We understand how important durability is, and we’d like to help you with this situation.

      Please contact us using https://bose.life/49SSe5s so we can assist you further and review the best options available for your case.

      We’re here to make sure you get the support you need!

      Gloria - Bose Customer Support bose

  • Rated 1 out of 5 stars

    DON'T BUY IT

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After only two months, the earbuds keep disconnecting from all my devices all the time. I reached out to Bose's customer service. Guess what, they ask me to pay more for an upgrade. If you have to buy these, don't buy from BestBuy, cause you can return them in 90 days only if you buy from Bose.com. Otherwise good luck. I will never ever buy anything from Bose again. Shame on them.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there, thank you for your feedback. We're really sorry to hear that you're having trouble with your QC Ultra Earbuds. This is definitely not the experience we want you to have.

      We're glad to assist you with this. All Bose products come with a minimum 1-year warranty, and if troubleshooting steps don’t resolve the issue, we can explore service options, including potential upgrades depending on your case. Regarding the Bluetooth connectivity issue you're experiencing, we can help resolve that by following these troubleshooting steps: https://support.bose.com/s/article/quietcomfort-ultra-earbuds-reconnecting-a-bluetooth-device-that-you-have-already-connected?language=en_US

      -Jelyn, Bose Customer Support bose

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for listening to music and for talking with others

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Keeps falling out of ears

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ill-fitting buds. They keep falling out of ears. They need to keep the old fashioned silicone stabilizers or continue to offer earphones with options to choose the silicone stabilizers. Whether im exercising or staying still, they fall out once youre ears become sweaty or just wet. Sound quality is NOT the problem. The issue is finding a way for the earbuds to stay in the ear

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect except one thing.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are amazing and so comfortable I will purchase again when I have have more the. 1 device connected at once.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    absolutely perfect earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    more features and modes to set based on preferences

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fit is not good enoug

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High price with less feauture. While comparing with sony xm5 bose doesn meet

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Suraj,

      I am sorry to hear that you are disappointed with the QuietComfort Ultra earbuds.

      If you want to know all the features available in your earbuds, we recommend installing the Bose Music app and connecting your earbuds. Also, please make sure to keep your buds up to date so you're sure to have all the newest functions.

      If you have any questions, you can always contact our team: https://global.bose.com/en_us/index.html

      Best regards,
      -Lau (Bose Customer Support) bose

  • Rated 5 out of 5 stars

    Bose Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are excellent ear buds. The hearing test function in the app is useful.

    I would recommend this to a friend