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Customer Ratings & Reviews

Your price for this item is $235.00

Customer reviews

Rating 4.3 out of 5 stars with 2446 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers find value in the QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds for their excellent sound quality, comfortable fit, and impressive battery life. The design is also well-received. However, some customers have reported occasional connectivity issues and low call volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 103 Showing 2,041-2,060 of 2,446 reviews
  • Rated 5 out of 5 stars

    On the go…

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having a surround sound on the go is the excellent feeling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best earbuds around. I switched from AirPods and i won’t be going back any time soon! The hr software works flawlessly as well, which can be a deal breaker.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not what I thought.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not quite what I thought. While I can isolate the sound around me, they don’t isolate it from the person I’m talking to. They can literally hear everything going on around me. I did t enjoy these at all. I feel bad.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear you're somewhat disappointed with your QuietComfort Ultra Earbuds! Please note that the earbuds aren't designed to block out the background noise that the person you're on the phone to can hear in your background. The earbuds will only block out the noise that you can hear in your background. Regards, Fiona M. - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Amazing sound

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its Bose its alway amazing product. I own many Bose products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Bought for Wife (Christmas present). The true test will be if it works well while riding mower. Will update in the spring time.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    A bitter disappointment... Not comfortable

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, the earbuds are not as comfortable as I had hoped for extended wear. After about an hour, I started to feel some discomfort, which is disappointing for a product marketed as "QuietComfort." I tried adjusting the fit with the included ear tips, but the problem persisted. Second, there’s an issue with call quality. While I could hear the other person clearly, the feedback I received was that I sounded too loud on their end, even in normal conversation.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear that you didn't find your QuietComfort Ultra Earbuds comfortable, despite trying the different combinations of eartip and stability band. Bose sells two other sizes of eartip (XS, XL) and band (0, 4) that you're also welcome to try, in case that helps. If you're being told that you sound too loud on calls, I would recommend installing the latest firmware update via the Bose app. You could also try orienting the Bose logo on your earbuds slightly away from your mouth/chin, which could help. If this issue persists, please get in touch so we can take a closer look at what's happening: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Good but not for running or gym.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good for the gym as they fall out and crackle.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      We appreciate you sharing your experience. While the sound quality is a highlight, it’s disappointing to hear that these earbuds not a good fit for you during gym workouts. A secure fit is crucial for active use, and we recommend trying a different combination of ear tips and stability bands to improve the fit. If you would like further assistance, you can reach out to our support teams.

      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Purchase experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the purchase customer service with excellent had it in stock and went and purchased them and walked out the door.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed with Bose warranty policy

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just contacted Bose regarding my headphones that stopped working after less than a year. To my surprise, they told me I would only receive a refurbished replacement instead of a brand-new one, and not even in the same color I purchased (I bought blue, but they said I’d get white). I still have my original pair with me, and I’m very disappointed with how Bose handles warranty for such an expensive product.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Huynh, thank you for sharing your feedback, we truly appreciate it. I completely understand your concern about receiving a refurbished item as a replacement. Please be assured that every refurbished product undergoes thorough testing, cleaning, and restoration using genuine Bose components. It includes all the accessories you'd expect from a new item and supports sustainability by reducing waste.
      Regarding color options, we offer only basic colors for replacements because vibrant or nature-inspired shades (like Ice Blue or Midnight Violet) are typically limited editions and not maintained in our replacement inventory. That said, we’d be happy to explore alternative solutions with you. Feel free to send us a direct message at http://bose.life/globalsupport, and our team will gladly assist you in enhancing your listening experience. Kurt - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Electronic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good earbuds I use it all the time for workout working and talking

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must buy if you're in the market for earbuds.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones, My go to for a variety of reasons. Battery life isnt what i would like it to be but it does what i need it to.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 2 out of 5 stars

    Okay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to like them so much and I gave them all the chance in the world. But all I got is “what is that noise” constantly with nothing going on around me. I had to return them. But they are nice, sleek, well fitted, and comfortable

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Fern,

      It's wonderful that you enjoyed the comfort, fit, and style of the earbuds. I understand you returned them for unexpected noise when using them, and would suggest trying the steps here https://bose.life/46ljNzU on our website, if you decide to try them again. As this may be the earbuds noise-floor that you're hearing, which is normal during use. You can also contact us https://bose.life/contact for further support should the steps not help.

      Nic - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Not dependable Wont buy them again.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are good when they work. Bought a pair in October because Airpod Pros were unabailable. I went home and put them on a charger and connected them to my iphone 15. On the Bose app it said I had 24 percent charge so I let them charge over night. The next morning I checked the battery status and it now said I had 5%. So I returned them later that day. Her it is January 4th and the left earbud wont take a charge I tried to do a hard reset and its still not taking a charge. The sound quality was really good and the noise cancellation was awesome too. But unfortunately this is a product that seems to not work.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, I am glad to hear you enjoyed the noise cancellation and sound quality.
      If the earbuds are no longer charging, make sure all of the contacts are free from any debris, and make sure the earbuds are fully seated with the charge terminals.
      the light on the inside of the case will be Solid amber (5 seconds) letting you know they are charging.

      If you run into any issues, please reach out to support and we’ll be happy to help!
      https://bose.life/globalsupport

      Thanks
      Jack - Bose Customer Support bose

  • Rated 5 out of 5 stars

    EARBUDS

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE BEST EARBUDS I BEEN BUYING, IS EXCELLENT PRODUCT

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Way too glitchy and poor build quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to purchase these earbuds to upgrade from my original Bose QC earbuds that I had used for several years. I liked those original earbuds, but had issues keeping them in my ears. The Best Buy sales associate directed me to a pair of Jabra and I should have listened to her. First off, they do fit better my ears better, but they easily shake loose. I’ve tired the different sizes, and nothing works. Now for the main problem. They are glitchy. I updated them to the latest OS and they still are glitchy. What do I mean by glitchy? They disconnect randomly. They also cut in and out randomly. And the noise cancellation system will stop and then start on its own. So you have popping and cracking noises emitted from the headphones. Great of you don’t like music or silence. Not so great if you want to actually listen to music uninterrupted. It really voids the whole “noise cancellation” idea. I suppose Bose doesn’t understand the concept of nose cancellation any longer. They used to be a leader in the tech, now they just are dead last. Next, and I found this out only after having these earbuds too long to return them, it seems that with any Bose earbud that has the rechargeable case that the case tends to fry the batteries. Case in point, pun intended, I decided to gift my old Bose QC earbuds to someone. So I charge them up and try to connect them to their device only to have them flash red and white led lights at me. These have never been abused, worn in the gym, in extreme temperatures or kept in extreme temperatures. They had set for about 3 or 4 months in the case without being used. After spending time on a chat conversation with a Bose rep, I was told the battery had degraded. Really? On a set of $300 headphones that have been well cared for? I found a pair of Beats that I bought over 10 years ago, charged them up and they work fine. And those were used to jog in and to mow the lawn, etc. The only logical thing I can think of is the case does not have adequate overcharge protection. So to sum it up, I regret buying these and fear they won’t hold up. Unfortunately, I’ve had them too long now to return them. The next time I need headphones, I’ll listen to the Best Buy salesperson.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Mike, thanks for your review of the QuietComfort Ultra Earbuds! I'm very sorry to hear you've had a poor experience with them so far.

      It's not unusual to have to experiment with different eartip and stability band sizes, to find a comfortable but secure fit. The eartip and stability band sizes can be mixed and matched, and "XS" or "XL" sizes are available if these are needed.

      As to the connection issues you mentioned, these should not be occurring but there could be a number of reasons for this behavior. I would recommend rebooting your mobile device, and possibly testing the earbuds with a different device to compare performance. Clearing the Bluetooth pairing lists on both sides and setting up a new connection can also be required from time to time, if a Bluetooth connection has become "corrupted".

      Another quick tip is re-syncing the earbud connection, by returning the earbuds to the case, closing the lid, and then re-inserting the earbuds after a short wait. This can also resolve any issues around poor noise cancellation performance - although again, the QuietComfort Ultra Earbuds are designed to supply world-class noise cancellation to you.

      Last of all, if you're seeing red and white flashing battery LEDs, and if a reset of your earbuds doesn't resolve this (here is one article covering this: https://www.bose.co.uk/en_gb/support/articles/HC2563/productCodes/QCUE-HEADPHONEIN/article.html), then I would recommend contacting our customer support team for where you live. The team can advise as to the next steps, up to and including service, and they can be reached here: https://support.bose.com/s/get-help-landing-page?language=en_US.

      Warm regards
      Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Garbage, do not buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high hopes but the past two sets of earbuds I bought from Bose are trash, including these. At first I thought these were great and the noise canceling is good but within 2 weeks of gentle use there’s constant static in the right earbud. Also, while they seem to be a snug fit if you’re not too active, they tend to fall out if you’re chewing (gum, food, etc) so they’re definitely being returned ASAP.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello and thank you for your review.

      Any speaker or headphones designed with batteries and other active electronics may introduce a low-sounding hum or hiss when the power is turned on. This is commonly referred to as a “noise floor” and may or may not be heard by the user. This is normal operation for this type of audio equipment and should only be heard in quiet environments when the power is turned on and no other audio source is playing.


      If the earbuds aren't quite fitting or staying in we suggest taking a look at the alternative fit kit https://bose.life/47OSdLv



      If you run into any issues, please reach out to support and we’ll be happy to help!
      https://bose.life/globalsupport

      Thanks
      Jack - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Will buy again

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome pair, as expected of Bose products. Will continue to stay a Bose customer.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Not the same level of quality

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After less than one year the left ear bud makes like a screeching sound with each bass hit other wise the sound and noise canceling was great

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Jamie,

      I am sorry to hear that your QuietComfort Ultra Earbuds are not performing well after less than a year.
      If you are still experiencing the described issue, please perform a full reset: https://bose.life/460LTkN

      If you need further help, don't hesitate to contact us: https://global.bose.com/en_us/index.html

      Best regards,
      Lau - Bose Customer Support bose

  • Rated 4 out of 5 stars

    working

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were working better than I thought they would!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Still great but no improvements

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good earbuds. Not noticably different from the QuietComfort 2 earbuds which I previously had.

    I would recommend this to a friend