Customer Ratings & Reviews

i do not like the quality of sound and it does not answer right away

Unfortunately the left earbud stopped working properly. So I took the earbuds into a Best Buy store where I was told I could not return in store because my purchase was online. I am still awaiting a replacement. The return practice should not be so difficult.

I have always enjoyed Bose products. This pair of ear buds is a big improvement over my older Bose ear buds. I am really liking the new design. The double insulated ear bud is something new that I have never seen before. There is the typical tip that goes into your ear canal, then there is a larger piece of rubber that seals off the outside part of the ear bud. There are multiple sizes for both, but they fit me perfectly right out of the box. The ear bud plays a tone and tests the fit by playing the tone every time you insert them. I have used them in the office to listen to music while I work. I only keep one in my left ear and answer the phone with a headset on my left. I do put it back in the charging case during my lunch, but I think it would make it through the day without any trouble on a single charge. The range is probably the best of any ear buds I’ve ever used. I can walk out into our shop and leave my phone at my desk. The range in our building is probably close to 100’. If you have the Bose app on your smartphone you can make changes through the app. The modes you can change either by press and holding the earbud until you hear the next mode. There is Quiet, Aware & Immersion. If you use Aware, you can hear everything going on around you. The microphones allow you to hear everything around you. The other 2 modes are different levels of noise cancelling. The app allows you to see the state of charge for each earbud, change sources or adjust the EQ among other things. The EQ options are Bass Boost, Bass Reducer, Treble Boost or Treble Reducer. There is also a slider for Bass, Mid and Treble that you can adjust. There is an immersive audio setting that allows you to set it to still, motion or off. This adds depth to your music. If you play still and turn your head it sounds like the music changes where it is coming from. It is kind of a cool effect. There is a shortcut function that allows you to change the shortcut between cycling through modes, change immersive audio or access your voice assistant. There are a bunch of other things on the app, but those are the main things. I am very impressed with the noise cancelling function of these ear buds. When out walking along the road, I can barely hear vehicles driving by. I use them when mowing the lawn. I can hear my push lawnmower, but it is very quiet. Today while mowing the lawn my wife was yelling behind me not realizing I had my noise cancelling earphones on. I couldn’t hear her at all. The sound quality is excellent. My only minor complaint is that the touch controls are not perfect. Sometimes it takes me a couple of tries to pause the music or answer a call. Playing music generally works fine, but there is a 2-3 second delay from the time I press play. I have gotten used to that. The volume up and down works very well. I can adjust it up or down a little bit at a time.

Noise cancelling is terrible. They pop and make all kinds of noise. I wouldn’t buy these again.

Do not purchase! Best Buy will refuse to refund and abide by their return policy. The item was returned within 15 days. I’ve contacted Best Buy over five times via the email, phone, and chat - received 4 case IDs and no one ever follows up.

Used these for 1 month they were great then I got the box a little wet one day and never worked again , $350 down the drain .

1 week and charging case fails quality in america seems to have dropped to a new low

Stopped working after two months. Was great before, but it doesn't matter if it lasts for only two months though.

They were great for a month. Then, slowly started to not hear out of one ear. Followed cleaning instructions on website. Didn't work. They are too expensive to not work after a little more than one months use.

Without a doubt it was the worst purchase I made, I tried all the sizes but it didn't fit and after a few movements it fell out of my ear, unstable Bluetooth connection, I regretted buying it.

TL;DR: These earbuds are amazing! They sound great, have the best noise cancellation I've ever heard, and they actually fit my ears and stay in, even during vigorous activity. Plus, they have fantastic battery life. The only downside is the design, which is a bit dated for 2023. The charging case also seems cheap and doesn't have wireless charging. Detailed Review: I've tried a lot of different earbuds in my time, but I've always had to buy custom tips to get them to stay in my ears. My current earbuds are held in place by the tips alone, and it's a terrible experience. I've even had to resort to using two different pairs of earbuds, one for everyday use and one for physical activity. That all changed when I got these Bose earbuds. They fit perfectly! They stay in my ears without any custom tips, and they sound amazing. The noise cancellation is also top-notch, and I can even pipe in ambient noise if I want to. I've used these earbuds on both my Android and iPhone, and the experience has been great. The only thing is that you can't pair them to both devices at the same time using just Bluetooth. You have to use the Bose Music app on your iPhone to set them up first. Once they're set up, you can pair them with other devices, but you'll need to use the iPhone app to manage the connection. What I mean by this is, you can't just pair them to any device once they've been associated with the Bose Music app. Once you add a new source (pairing them to another device) then they work like any old Bluetooth connection. As for build quality, the earbuds themselves seem great, but the case is a bit flimsy. It's made of plastic and has a rattle if you tap on it. Luckily the case can be purchased separately so if they do brake I'm not out of luck. The earbuds themselves also have a bit of an old-fashioned design. But none of that really matters, because these earbuds are simply amazing. Overall, I'm extremely happy with these Bose earbuds. They have everything I'm looking for in a pair of earbuds: great sound, noise cancellation, and a comfortable fit.

Didn’t work out of box. Taking them back tomorrow and will not purchase another pair. Saw numerous reviews that one side didn’t work like these and can not get it to work. I thought Bose was better than this but apparently not.

I didnt like the ultra earbudd bose because i still had a hard time hearing with the noise cancellation and when there was loud noise it scared me like it didnt stop the loud noise

I purchased these and the first day I opened them one of the earbuds was broken wasn’t syncing up to the device .. called customer service with Bose still waiting for the replacement

They sound nice. Wish they were a little bout louder. They also are sensitive so if you have a pet or child that brushes against your ear they will pause. Some times it doesnt always connect so you have to put back into case and then open case and put back into your ear for the connection to begin. the rubbers on the upper part of the bud feel like they will damage eventually due to the way you have to grab these out of the case. They look cool and the imersivee audo is impressive. You literally feel like your in your own world and can hear no other outside noise.

Never buy from Best Buy!!!!!! Buy from anywhere else! Bought here and have 15 days to return or buy from Bose and get 60!!! Terrible company and lost future business!

For the price these things SUCK! Noise canceling not very good, my left speaker sounds muffled, they make a wierd noise when i run. Do not buy these!

Dissapointed with this ear buds for they coming from a powerhouse brand like BOSE. Had to return them

Did not reliably connect via Bluetooth. Tried two pair, and both had the same problem. Had other Bose earbuds for 3 years without any issues.

As an avid Apple user, I've relied on every iteration of AirPods, from the original to the latest AirPods Pro and AirPods Max, for my daily gym sessions and travel needs. However, I encountered a persistent issue with the AirPods Pro—they just wouldn't stay put during meetings, workouts, and especially travel. I needed a solution that offered both compactness and exceptional sound quality with noise cancellation. After experimenting with various options, I discovered the Bose QuietComfort Ultra headphones, and they've been a game-changer. Thanks to their innovative silicon wing design, once these headphones are snugly in place, they stay put no matter what. Plus, they're remarkably comfortable even during extended use. These headphones have become my ultimate travel essential, completely replacing my AirPods Pro. If you're seeking reliability, comfort, and top-notch sound, look no further than the Bose QuietComfort Ultra headphones.