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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2498 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are pleased with the excellent sound quality, comfort, and secure fit of the product, along with its long battery life and appealing design. However, some users have reported occasional connectivity issues. A few customers also mentioned that the volume can be low.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 2,498 reviews
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Gimmie the OG qc in ears!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used my bose quiet comfort in ear phones the og for nearly two years. The left earbud is dead and out of warranty. Bought these hoping for similar stellar quality and ease of use. The app took a half hour to set up. I just used these on the airplane ride from RI to Florida and they kept zapping me with ringing noises. If only they'd bring back the og bose qc in earphones I'd happily fork over the 250$ price.... 350$ including tax for almost pure garbage. I'm a true bose fan too. They don't sound as rich as the og model either. My parents, who both have their bose og in earphones said these sounded like crap too. I'm not happy with the fit either. Og qc in earphones fit snugly. Run, walk, fly, nap, whatever. They fit comfortably. You gotta keep your head still to keep the buds in. Not to mention the audio drop. My phone is Samsung s23 ultra, stepfather Samsung z flip 5,mom iPhone 12 pro max. Utter crap connection and sound on all devices.... Gimme a refund and get me the og bose qc in earphones. I really wanted to love these, seeing as though I have happily relied on bose stuff since I was in middle school . I think they're crap. Stay away from these buds. Nothing else fit or sounded as well like the og bose qc in earbuds. Give me those and I'd be a delightfully happy camper.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Vikki,

      I'm happy to see that you found the fit comfortable, even though you said you weren't happy with it. Based on your experience, this could be the cause of the unexpected noises you were getting, and them not staying in your ears during use. I'd recommend following our guide here https://bose.life/464ZWoC on how to get a great fit from the earbuds. This can prevent unwanted noises, and help the earbuds to sound better as they can tune better to your earbuds during power on. I'd also check out our guide here https://bose.life/46ljNzU on how to help with unwanted noises.

      Please also try our guide here https://bose.life/3QWFaRR for help with the audio drop outs you're mentioning. Please also contact us https://bose.life/contact as we'd love to help you.

      Nic - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose earbuds is very high quality product. I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Noise cancelling

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Even without playing any music, these headphones will cancel the noise around you. It doesn’t complete mute everything but it makes the surrounding much much quieter.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great products. Wish they came with a little more instructions. However sound quality is great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Look elsewhere, this product is a dud.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have amazing noise cancelling, as well as very good quality sound. That’s where the praise ends. They suffer from connectivity problems, and after just two weeks mine have stopped working. Had hopes some of the issues from the previous version would have been addressed but they haven’t. This will likely be my last Bose purchase. What an embarrassing product from a once respectable company.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Ben,

      It's great that you're enjoying the amazing noise-cancelling and sound quality of the earbuds.
      The connection dropping out and then for the earbuds to stop working is unusual. Double check that the stability band of the earbuds is correctly seated, which our guide here https://bose.life/464ZWoC can help with. This will ensure that the earbuds can be properly charged, and reset when placed in the case.
      You can also try the steps here https://bose.life/464ZWoC that may help, or contact us https://bose.life/contact as we'd love to help.

      Nic - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, the quality of the sound is super clear. Perfect to use during work out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose Rocks!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best in Earbuds….. nothing I have tried even comes close.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My husband loves it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a Christmas gift for my husband. He is very pleased with the sound quality and overall appearance, including the charging case. Easy to pair with with phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are the best I've ever had. Having said that, I'm not a fan of these reviews that everyone wants. It never use to be this way. I can still go to the grocery store and buy $300.00 of food and they never want my valuable opinion. If you have good people working for you then, you don't have to worry. This review is not intended for the public. I feel that im being forced to write it with a "minimum of 50 characters." I like Best Buy. I have purchased many items. If I'm being pressured into writing a review, I won't be shopping at Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    It is not comfortanble for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is good. The issue for me is comfort. They constantly fall out of my ears when I am jogging. I would not purchase again.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, it's great to hear you were impressed by the sound quality of the QC Ultra Earbuds! With regard to them falling out, I'd suggest trying a different combination of the tips and stability bands. It sounds like you've not found the perfect match yet. Remember, not all ears are symmetrical, so you may need a certain size on the left and a smaller/larger size on the right. Give this a go and you should be able to enjoy a jog without the worry of them leaving your ears!

      Jeff - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice Upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Quiet Comfort Bose earbuds to replace an early generation Airpod. These are so much better; in ear comfort and sound. Excellent for exercising.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Bose earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great I’ll prefer that they would have more variety in colors

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones , i really enjoy them . They are reqlly efficient at noise cancelling

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    noise cancelling is great and the voice is also fine. just one thing not perfect, it can only connect to one device at a time, the headphone version can connect to multiple devices.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The Best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best earbuds I've ever purchased. The noise canceling truly feels as if there is no noise around you. The immersion mode gives you that authentic theatrical feeling!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing noise canceling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these as a gift and have been thanked over and over. He raved about them and said they are the best earbuds he’s owned and has had almost every brand at some point.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose Ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent ear buds with noise cancellation, best i had so far

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing . Noise cancels perfectly. Rest of the world disappears when you have these on

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Sound great but the controls ruin the experience!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to like these headphones so badly! They sound amazing and their noise cancelling is definitely better than the airpods pro. However, three things ruined the experience for me, and I just returned them to my local BB store: 1 - no multipoint, which make them a pain to use with more than one device 2 - unstable connection, very often I would notice the headphones go out of sync for a split second, and then sync up again right away. it's very glitchy and distracting 3 - worst issue I had with my pair were the controls, as soon as the cold weather hit this week, the touch controls failed a lot. The headphones started automatically switching themselves between anc and aware modes, to the point where they were unusable. I then decided to turn off the shortcuts in the app, to then see that the same issue of the touch controls started happening with the play/pause function. I cannot emphasize enough that this is a huge deal breaker for cold climates. I'm hoping that in the future Bose will get its act together and put out a competent pair of TW earbuds, as I love the brand and their sound quality. For now I'll just go back to my ok sounding airpods.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, it's awesome to hear that these sound amazing and that they have great noise cancelling.
      The earbuds have Bluetooth 5.3 and connection range of upto 30 feet, so it is unusual to hear about an unstable connection. You can find guidance here to ensure a perfect connection bose.life/46mOBQg
      These can be used with different devices by disconnecting the first device and then these can re-connect to another previously pair device as they can remember upto 8 paired devices.
      There are steps here bose.life/3Q1jJje that you can take to ensure that the touch controls work their best.
      If you need any further assistance, please reach out to us directly at https://bose.life/3kp6LLF and we would love to help.
      Thanks, Matt - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and sounds great. The Bose EQ is a welcomed feature.

    I would recommend this to a friend