Customer Ratings & Reviews

I decided to purchase these earbuds to upgrade from my original Bose QC earbuds that I had used for several years. I liked those original earbuds, but had issues keeping them in my ears. The Best Buy sales associate directed me to a pair of Jabra and I should have listened to her. First off, they do fit better my ears better, but they easily shake loose. I’ve tired the different sizes, and nothing works. Now for the main problem. They are glitchy. I updated them to the latest OS and they still are glitchy. What do I mean by glitchy? They disconnect randomly. They also cut in and out randomly. And the noise cancellation system will stop and then start on its own. So you have popping and cracking noises emitted from the headphones. Great of you don’t like music or silence. Not so great if you want to actually listen to music uninterrupted. It really voids the whole “noise cancellation” idea. I suppose Bose doesn’t understand the concept of nose cancellation any longer. They used to be a leader in the tech, now they just are dead last. Next, and I found this out only after having these earbuds too long to return them, it seems that with any Bose earbud that has the rechargeable case that the case tends to fry the batteries. Case in point, pun intended, I decided to gift my old Bose QC earbuds to someone. So I charge them up and try to connect them to their device only to have them flash red and white led lights at me. These have never been abused, worn in the gym, in extreme temperatures or kept in extreme temperatures. They had set for about 3 or 4 months in the case without being used. After spending time on a chat conversation with a Bose rep, I was told the battery had degraded. Really? On a set of $300 headphones that have been well cared for? I found a pair of Beats that I bought over 10 years ago, charged them up and they work fine. And those were used to jog in and to mow the lawn, etc. The only logical thing I can think of is the case does not have adequate overcharge protection. So to sum it up, I regret buying these and fear they won’t hold up. Unfortunately, I’ve had them too long now to return them. The next time I need headphones, I’ll listen to the Best Buy salesperson.

I just contacted Bose regarding my headphones that stopped working after less than a year. To my surprise, they told me I would only receive a refurbished replacement instead of a brand-new one, and not even in the same color I purchased (I bought blue, but they said I’d get white). I still have my original pair with me, and I’m very disappointed with how Bose handles warranty for such an expensive product.

I had high hopes but the past two sets of earbuds I bought from Bose are trash, including these. At first I thought these were great and the noise canceling is good but within 2 weeks of gentle use there’s constant static in the right earbud. Also, while they seem to be a snug fit if you’re not too active, they tend to fall out if you’re chewing (gum, food, etc) so they’re definitely being returned ASAP.

Awesome pair, as expected of Bose products. Will continue to stay a Bose customer.

After less than one year the left ear bud makes like a screeching sound with each bass hit other wise the sound and noise canceling was great

They were working better than I thought they would!!

Good earbuds. Not noticably different from the QuietComfort 2 earbuds which I previously had.

I’ve gone Bose for a long time, but not anymore. I’ve owned two of these (returned the first one for another). Both of them frequently glitch, as if they are trying to switch between stereo and mono, which is a disappointment. It also seems like the earbuds sometimes have difficulty maintaining contact with the charging pins. I’ll use them after they’ve been plugged in only to see that one of them has 0% life. Could not be more disappointed.

Ordering online with fantastic. To you and very convenient pick up at the store

Bought these for my dad and he apparently loves them. He was nothing but good things to say about them

best ear buds that my mom wanted her own. so bought her some lol

This being a recent product from Bose I expected sublime excellence in sound and overall product quality. Yet again...Just another disappointment. At max volume during phone calls, voices would come across as a whisper. Then I would have people tell me that I'm echoing in their phone. The device would disconnect when switching applications and not work as headphones when needed most. The app that drives the headphones is a failure at best. The adaptive eq resulted in no difference in sound when adjusted.

Don buy this product, the right side earbud not touching the charger connectors, now I have one side ( left side) working only

The sound quality good but they suck they disconnect quick then takes long to reconnect to your phone. Too much money for the quality

Anytime its always a good investment on Bose electronic items. I am totally happy with this buy.

Elizabeth at your Best Buy in Billings, MT. Was great to work with an amazing customer service! Thank You Elizabeth!

Si happy, aleayyBest Buy, Best price, Quality, Bose for me for years and years, thanks Best Buy!

These headphones worked well for 13 months then one earbud developed loud static white noise. I did a lot of troubleshooting to include resetting Bluetooth and updating the Bose application on my Galaxy device. Its a shame these headphones died so quickly and I will be looking at other vendors moving forward. At an over 300 dollar price point its just not worth to stick with Bose.

Great qu Great price no problems with product ,i like them

They work great when they switch up the ear bud sizers. Doing the sports test today.