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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2489 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.3 out of 5 stars

81%
would recommend
to a friend

Customers are saying

Customers find value in the QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds for their excellent sound quality, comfortable fit, and impressive battery life. The design is also well-received. However, some customers have reported occasional connectivity issues and low call volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 98 Showing 1,941-1,960 of 2,489 reviews
  • Rated 5 out of 5 stars

    Wear them all the time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wear them after I get up … iPhone, to the TV, into the car. When I go out to run, and then when I get into the Hot Tub .… back to the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best ear buds out there. Cant go wrong

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these buds been with Bose for years would not trade for any other

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bose QuietConfort Ultra True

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have good sound for listen music but for call is not good the other people not listen me good

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there - if others can't hear you well when you call them on your QuietComfort Ultra Earbuds, try moving to a quieter environment, and compare performance across other call platforms, e.g. Zoom or Teams. Our support team will also be happy to take a look for you: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Good but defective

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had 2 pair of the bose ultra within a month. The left earbud kept going out. Would make stuttering noises and you couldnt hear anything. Before it messed up the sound was awsome and they were the best fit of any earbuds I’ve owned. Maybe it was just mine but after the 2nd pair went out i didnt wanna give it another try.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Brent,

      Thanks for leaving your feedback regarding the QuietComfort Ultra Earbuds.

      I'm sorry to hear your left earbud kept disconnecting. That certainly shouldn't have been happening and I can appreciate how disappointed you must have felt especially after enjoying their sound quality beforehand.

      The good news is there are some troubleshooting steps you can try to remedy the problem. I'd recommend visiting this page to give them a try https://bose.life/4b5gtM0.

      If you continue to have issues, we're here to help. Please do not hesitate to get in touch with our support team. We'll be happy to help https://bose.life/3ET4mCs.

      Jeff - Bose Customer Support bose

  • Best Buy Employee

    Rated 5 out of 5 stars

    Very good product

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I bought this product because if i lose 1 earbud the other earbud will still work. If the product stops working on one side i at least still have the other side.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Great buds EXCEPT FIX YOUR EFFFING APP YOU LAZY FU

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before I state my final warning, and review, here's the good: These things are amazing. Sound could be louder, but theyre great! My first pair were duds that i had to return, make sure you uave your reciept! ------- Heres the BIG downside... there are MANY connectivity issues which are WELL known by the bose community, where youll have to repair the earbuds, take them out, place them in the case, "reformat" them, over and over, etc. *** This is NOT an issue with the earbuds, but Bose's lack of desire to fix their FUDGING BUGGY APP!!! *** ITS BEEN AN ISSUE FOR MANY MONTHS AND BOSE REFUSES TO FIX THEIR FUDGING APP!!!!!! FOR A 300 DOLLAR PREMIUM ITEM THIS IS ABSOLUTELY IRRESPONSIBLE AND SHIRTY OF THEM!!!!!!! But aside from that (but lets be real. Its a HUGE issue and entirely something that they can fix, but refuse to because Bose is absolute dogshirt. (Replace "fudging" and "shirt" with exactly what youre thinking) If they fix the app, i wholehartedly recommend the product. Otherwise. Nope. All because Bose is a horrible and scummy company thay refuses to fix their app, which is absolutely assinine for a premium product.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Devin, I am glad to hear that you are really enjoying the QC Ultra's sound quality and functionality. We appreciate your feedback regarding the app and it will be made note of for future updates. I recommend that you sign up to the mailing list via our website to ensure that you are up-to-date with all the latest news and announcements for our product ranges.
      Should you need any additional support, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Bose Customer support bose

  • Rated 2 out of 5 stars

    Not great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not really think they are worth the price I paid. I learned very quickly to not weed eat with them in my ears. It about knocked my hearing out. Previously, I purchased the next most expensive Bose and loved them but one day they just stopped working.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Amy, I am very sorry to hear that you are not fully happy with your QuietComfort Ultra Earbuds. Please check our fit guide to make sure you are correctly wearing the earbuds in order to get the best comfort and experience: https://bose.life/3uWVAlx
      If you have any questions, don't hesitate to contact our team: https://bose.life/3rykPZR
      Best regards,
      Lau - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Excellent Product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love these! Excellent product! Revommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great! Switched from AirPods to these and they’re awesome!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mic sucks

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have Apple and Samsung and everything perfectly on the earbuds but the microphone for calls

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very goo service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for everything guys. I appreciate your work.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Incredible and Horrible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome audio for music etc...completely horrible for phone calls and meetings.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      HI,
      It is great you find music awesome through the earbuds. Please make sure the earbuds are correctly fit (https://bose.life/43wX5nJ) as it helps make sure calls are as clear as possible.

      Reach out to us (https://bose.life/contact) for further help.

      Nic - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best earbuds I have tried so far. Love the spatial audio. Had to buy xl ear cuff separately but we'll worth the money.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Amazing overall.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best earbuds overall, better battery quality than Sony. You won't regret it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best noise cancelling I’ve experienced

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! The ease of switching between aware and quiet modes is very handy when needing to talk to someone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product. I bought two. One is a gift for my wife & she loves them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose brand

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price for the best products quality bose brand

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality and anc was great when they worked properly. Touch controls would go out of wack and switch anc on and off. Earbuds would disconnect constantly. Really dissapointed.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Rick,
      It's great you love the sound quality, and ANC of the earbuds. It is surprising you're having an issue with the connect, please try the steps here https://bose.life/46mOBQg to see if they help. Please also make sure the surface of the earbuds is free from any skin oils, and/or moisture to help with response.

      Please also contact us https://bose.life/contact for help as we'd love to help you enjoy the earbuds.

      Nic - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Won't Charge!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this when it's working, but i has terrible battery life & sometime the case doesn't even charge the earbuds while it's in the case all day. I don't know if it's a defect in the case/earbuds but there is no reason the charging should be so slow nor fully charge while in the case.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your experience with us, Andrea. We understand how important reliable charging and battery performance are.

      To help resolve this, please try using this helpful guide on this link: https://bose.life/4ri5siz which should address the charging concern with your earbuds.

      If the issue continues after following the guide, please contact us using this link: https://bose.life/49SSe5s so we can assist you further and review the best options available.

      We’re here to make sure you get the best experience with your product!

      Gloria - Bose Customer Support bose