Customer Ratings & Reviews
- Model:
- 882826-0050
- SKU:
- 12529924
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.3 out of 5 stars
to a friend
Beware: big issues and no proper support
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're up for terrible customer service and support, and a possibly defective product right off the bat, these are it for you. I was looking to replace old earbuds and did my research and was so excited about these. The fit was a bit awkward but I made it work. But then the right earbud stopped connecting and stopped charging. I looked online and apparently this is a very common issue. The only solution support was able to give was for me to ship them back first, and then they'll ship me new ones... but the kicker is that the turnaround time is 3-4 weeks. I use headphones for work and travel a lot and need these to be able to do my job. The worst service and quite frankly. the worst headphones I've used in a long time. Just beware of how inflexible their help is.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm very sorry to hear of your poor experience with the QuietComfort Ultra Earbuds, Irina! With a product exchange, it's true that the old pair needs to come in to us before the new pair can be shipped out. As for the connection and charging issues with the right earbud, neither of these issues should occur, but if they do then there are various things you can try. Resetting the earbuds themselves, and also rebooting your connected device, can help stabilise the connection. Also try a different charging plug and cable, in case the one you've been using is defective or supplying insufficient charge. Lastly, our customer support team will be happy to provide further assistance if needed: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support
Please Skip this One!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad Mic Quality, Bad Call Volume, Inconsistent Bluetooth Connectivity. Huge disappointment from Bose.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .We’re sorry to hear the experience hasn’t lived up to expectations. We understand how important reliable connectivity and call performance are, and we truly appreciate you sharing your feedback. If you’d like help troubleshooting or exploring possible solutions, you can always reach out to our support team at https://bose.life/globalcontact.
Kind Regards,
Eric V. - Bose Customer Support
Best wireless earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing!!! These are the absolute best option for wireless earbuds
I would recommend this to a friendReplacing after 9 months of moderate use
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these strictly and solely to sleep at night as my husband is a loud snorer. After 9 months of moderate use, the button to toggle between modes (quiet, aware, etc.) is unresponsive 90% of the time. Also, the case stopped charging. I have used these on a few occasions for video/phone calls, and am told the background noise is minimal but the sound quality is terrible. For what I paid, these should really perform better. Two stars ONLY because Bose has great customer support and are replacing these because I am still within the 1-year manufacturer's warranty.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Mel, I'm sorry to hear that you're unable to change modes on your QuietComfort Ultra Earbuds most of the time, and that the case no longer charges. Please note that the QuietComfort Ultra Earbuds are not specifically designed for sleeping purposes, and that using them for this purpose may have caused them some damage. I am, however, happy to hear you've been offered an in-warranty exchange on the buds. Please get back in touch with us if there's any further assistance we can provide. Warm regards, Fiona M. - Bose Customer Support
workers well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.defiantly does not have the connection problem as the last model. When I use this for concerts dulls the music too much.
I would recommend this to a friendGreat gift
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift for my husband, his second pair he loves rhem
I would recommend this to a friendThe worst in phone calls
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For any streaming video/audio they are wonderful and the noise cancellation is above and beyond but when it comes to audio on a phone call its just so bad, i checked all my settings, updates, and compared to my old jabra elite active 75t or bose soundsport free using the same volume settings just not worth it, so I returned them.
No, I would not recommend this to a friendNice improvements
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like that you can use these buds individually...not like the precursor that had to have the right side connected
I would recommend this to a friendAwesome!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bose Earbuds are awesome! I had a different brand and not the same as these Bose.
I would recommend this to a friendAvoid, do not buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price to quality just doesn't check out. Audio quality poor when comparing to what I was trying to replace. Non stop issues with connection. These clearly have problems with Apple connections. Two I phones and an I pad pro all have same connection issues. One of the phones has app installed the other does not. These seem to only be stable when paired to Alienware laptop however the audio is terrible.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Mark,
I am sorry to hear that you are not fully happy with your QuietComfort Ultra Earbuds.
If you are still experiencing connectivity issues, please make sure your earbuds are up to date with their software and try to reset them, following these steps: https://bose.life/qcufr
If you need any further assistance, you can always contact us directly: https://bose.life/3rykPZR
Best regards,
Lau - Bose Customer Support
YOU WONT REGRET ITTT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.OMG THESE ARE AMAZING... BEST EARBUDS I EVER OWN..
I would recommend this to a friendDisappointed in Bose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound from the earbuds are great is a quite area. If you have any background noise its hard to hear even at 100%. The phone calls even worse. The person on the other end had a hard time hearing me due to the background noise. due to my job i need to hear and be herd when on the phone so i had to return them.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
I am sorry to hear that you decided to return your QuietComfort Ultra Earbuds due to audio issues during phonecalls.
If there is anything we can assist you with, please don't hesitate to contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Customer Support
Bose Earbuds are the best!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds I have ever purchased. You will not be sorry you picked these up!
I would recommend this to a friendGreat...but
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great, but my right earbud just gave out. Will be exchanging for a new pair. Will update if it does it again.
I would recommend this to a friend1 month
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They worked 1 month,got a second set and guess what? they worked 1 month before starting to make noice.Sound is amazing ...for 1 month
No, I would not recommend this to a friendBose headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always been an apple girlie but these are AMAZING! I am so impressed everything about them is a 10/10
I would recommend this to a friendSony earbads
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product. I used Sony before but this headset is better. Only issue is it does not change to multiple device automatically, you need to change it manually. Overall great headset
I would recommend this to a friendNo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Bad staying in ear. And too expensive.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Carlos,
Great that you enjoy the sound. Follow our guide here https://bose.life/43wX5nJ to get the best fit, or contact us https://bose.life/contact for help.
Nic - Bose Customer Support
Great online - pickup in store experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly as expected- ready for store pick-up quickly - pleasant store experience
I would recommend this to a friendBose Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headphones Get allot of use out of these headphones
I would recommend this to a friend