Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.3 out of 5 stars with 2462 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers find value in the QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds for their excellent sound quality, comfortable fit, and impressive battery life. The design is also well-received. However, some customers have reported occasional connectivity issues and low call volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 100 Showing 1,981-2,000 of 2,462 reviews
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There great and that’s exactly what I was looking for

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose earbuds

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what my daughter wanted for Christmas. She loves Bose and the color Best Buy offered

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the sounds giver

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best gift provided to my nephew who just graduated high school, and he loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality earbuds

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Easy online ordering and locker pickup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are my most favorite ear buds ever so far!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Disappointed in Bose

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound from the earbuds are great is a quite area. If you have any background noise its hard to hear even at 100%. The phone calls even worse. The person on the other end had a hard time hearing me due to the background noise. due to my job i need to hear and be herd when on the phone so i had to return them.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      I am sorry to hear that you decided to return your QuietComfort Ultra Earbuds due to audio issues during phonecalls.

      If there is anything we can assist you with, please don't hesitate to contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US

      Best regards,
      Lau - Customer Support bose

  • Rated 3 out of 5 stars

    Returned

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not like item returned it did not fit snug in my ear and talking to someone on it could barely hear me

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi,

      In order to get the best comfort and audio experience, please check our fit guide for the QuietComfort ultra earbuds: https://bose.life/3uWVAlx

      Contact us if you need further assistance: https://bose.life/3rykPZR

      Best regards,
      Lau - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Son Loves Them

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Son absolutely LOVES these buds. His friend recommended them since his one of his ipods gave out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The beast

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones...perfec for the gym .mmmmmmmmmmm

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose Ear buds

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent ear buds with noise cancellation, best i had so far

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great...but

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great, but my right earbud just gave out. Will be exchanging for a new pair. Will update if it does it again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eat h

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is amazing I never had one this before and I love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony earbads

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product. I used Sony before but this headset is better. Only issue is it does not change to multiple device automatically, you need to change it manually. Overall great headset

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buds

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New ear buds are great. The Ear buds we had to replace were terrible.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bose ear buds

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear buds fade the bose labels off them when using them a couple of times.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your experience, and we're really sorry to hear that the Bose labels on your earbuds have started to fade.

      This issue may be related to wear and tear, and we’d like to look into it further. If you could please send us a message with your proof of purchase and photos of the earbuds, we’ll be happy to assist with a warranty evaluation or replacement options if applicable.
      Here's the link: http://bose.life/globalsupport
      Your feedback is important to us, and we’re committed to making this right.

      -Jelyn, Bose Customer Support bose

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    great hardware. firmware 4.0.20 RUINED them

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a pair of these that had firmware that was a year old or so, and they worked great. I loved em. But I made the mistake of letting the Bose app update them to 4.0.20 which TOTALLY BLOWS. After that connections were a nightmare. Stuck in loops, playing crackly noises, not being able even manually switch devices. I suspect if you ONLY use these with your phone, and never try to pair them with something else, you might be okay. Apart from that, consider yourself warned.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Michael,

      It is strange that you've had trouble after the firmware update. I'd recommend making sure that you resync the connection of the earbuds together by placing them in the case and ensure they making a good connection with the charging pins. Then keep the case closed until the case lights stop flashing, and only remove one earbud from the case and it in your ear before removing the other earbud. I'd also try the other steps available here: https://support.bose.com/s/display-articles?productId=01t8c00000QEpawAAD&articleId=ka0Pb0000005158IAA&language=en_US

      Or reach out to us, as we'd love to help you with the earbuds: https://bose.life/contact

      Nic - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    $300 for this?

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally not even connected more than 5 times. After the 6th time and every time after, the right earbuds internal microphones used for noise cancelling failed. It sounded like someone was "blowing" into the microphone and I could not fix it through any of Bose's troubleshooting recommendations. Horrible QC for headphones that are this expensive and "high end". I upgraded my 1st gen Airpods Pro to the 2nd generation and that was a better investment than these "Ultra" earbuds. Great noise cancelling though. I'm just glad they broke after 1 day so I could still return them.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Marc,

      It is great you enjoyed the noise-cancelling highly unexpected that it would stop working, and I understand you returned them because of this. Should you decide to try the earbuds again. I'd suggest making sure that you're not in in aware mode by following our guide here https://bose.life/3N0Sbsh and check that the shortcut https://bose.life/49SWXSp is not being pressed. Please also contact us https://bose.life/contact, as we'd love to help.

      Nic - Bose Customer Support bose

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Not worth the money

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all they connected easily to my iphone 16 pro but when i put then on my ear one wouldn’t connect then the other when they connected they sound really low even though the volume was on high. I used them on a flight and while listening to music a claping noise was heard on the background. Regret buying these they are awful.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Jose,

      Thank you for sharing your experience with the QuietComfort Ultra earbuds.
      If you are still experiencing connectivity issues, please try to factory reset the earbuds in order to clear any state error. You will find the steps here: https://bose.life/qcufr

      If you need further assistance, please contact us: https://bose.life/3rykPZR

      Best regards,
      Lau - Bose Customer Support bose

  • Rated 5 out of 5 stars

    My cackatoa

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use in the kitchen when taking breakfast and lunch

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth the purchase

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re Bose, I haven’t had a bad experience with any Bose product I’ve ever owned.

    I would recommend this to a friend