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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2413 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.3 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are satisfied with the QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds, especially the sound quality, comfort, and fit. Many also appreciate the battery life and design. However, some customers have experienced connectivity issues and noted that the call volume could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 100 Showing 1,981-2,000 of 2,413 reviews
  • Rated 3 out of 5 stars

    Didn't last long

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had them for about 6 months before one of the ear attachments completely broke off. Luckily, I had the protection plan on them and Best Buy replaced them for free!

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Brianna, I'm sorry to hear one of your QuietComfort Ultra Earbuds came apart. This shouldn't happen within 6 months of use, and I am happy to hear that Best Buy exchanged your buds for free. If you do have any further questions, our support team will also be happy to help you: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Black Ones Have Sound Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is awful. This does seem to be a problem only with the black ones after I did some research. Unfortunately have to return for a different color.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Brandon! We’re sorry to hear you’ve experienced issues with the sound quality. If you encounter a similar problem in the future, you can check out our troubleshooting guide through this link: https://bose.life/3N0dzAE to help resolve it. We hope your new Bose QuietComfort Ultra Earbuds meet your expectations and provide you with the premium audio experience you’re looking for.

      Sophie - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Bose

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it and it’s such a good product to have. I bought another one for my husband birthday and I am planning to get another one for my daughter’s birthday next week.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this headphones for my boyfriend and he loved them!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sound Issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having an issue with the sound in the left earbud. It’s not very clear in sound.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, and thank you for your review.
      I am sorry to hear you are having issues with your left earbuds' audio, so we can assist you with this please reach out to support and we’ll be happy to help!
      https://bose.life/globalsupport

      Thanks
      Jack - Bose Customer Support bose

  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ear buds I’ve ever bought amazing features!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a great product that is totally worth it. Everything works as it should. I use it for traveling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its great product,i love it!!! ❤️ im definitely recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Poor volume during call

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So disappointing the noise canceling is good but when talking on the phone it is the worse you can hardly hear the person you talking to and they say i sound terrible i have the bose soundsport that sounds great but of course they stop making that so now i have to leave bose and get something else

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Paul,

      Thank you for leaving your review about the QuietComfort Ultra Earbuds.
      I am sorry to hear that you are not fully satisfied of these earbuds because of issues during calls.
      In your case, we have a few articles that could be useful: https://bose.life/48X04bE and https://bose.life/3rhLY3G

      You can also reach out to us for further assistance: https://bose.life/contact

      Nic - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    DEAD

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, but the battery died on one earbud after 10 months. Too expensive for this!

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm glad you like the sound of your QuietComfort Ultra Earbuds, John! If one earbud is no longer charging or turning on, there are few things we can try. First, resync the earbud connection by putting both buds in the charging case (with the lid kept open), then close the lid. When the status light stops flashing, open the lid, remove just the right earbud, and place it into your right ear. You should hear the welcome tone, and then you can place the left earbud in your ear, where you should also hear the welcome tone. If that makes no difference, our support team would like to look more closely at the issue. Please get in touch here: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Earphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift it was immediately loved and easy to use

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    They're good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not continue to use them since I was so used to apple being able to read my messages to me and kept falling out but I have a piercing in my ear that may have caused it to not stay. Either way they are awesome just not for me

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I also enjoy Bose products. I like the color and they work well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What I like the most on this earbuds is that, each earphone can connect individually and use them individually regardles you are not using the right earbud. A real plus.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Not for talking.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelation is good but microphone is very bad

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello FeritY,

      I am glad to hear that you are happy with the noise cancellation performance of the QuietComfort Ultra earbuds, but sorry you are having issues with the microphone.

      If you need assistance regarding the mic issue, please feel free to contact our team: https://support.bose.com/s/get-help-landing-page?language=en_US

      Best regards,
      Lau - Customer Support bose

  • Rated 5 out of 5 stars

    BOSE- EARBUDS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE PERFECT GIFT FOR MY HUSBAND, HE IS SO HAPPY TO HAVE IT.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tended to hold sweat from working out intensely. Ended up getting headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    They are okay

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're okay just wasn't for me... for calling the sound was crystal clear but it sound extremely low or like the person is far away... the sound quality is good but the battery life sucks... they are not very comfortable for me either

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Daniel, I'm glad to hear you enjoyed the crystal clear call quality of the Ultra Earbuds, but sorry to hear you didn't find these particularly comfortable.
      I would recommend adjusting the way the earbuds fit in the ear by taking a look at this link https://bose.life/48SBur6.
      A good fit and seal on the earbuds is essential for these to perform at the best of their ability.

      If you run into any issues, please reach out to support and we’ll be happy to help!
      https://bose.life/globalsupport

      Thanks
      Jack - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had these before and lost them. This will be a Xmas gift.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Goodthe first ones i tried. I know bo6 is the best.

    I would recommend this to a friend