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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2413 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are satisfied with the QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds, especially the sound quality, comfort, and fit. Many also appreciate the battery life and design. However, some customers have experienced connectivity issues and noted that the call volume could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 101 Showing 2,001-2,020 of 2,413 reviews
  • Rated 4 out of 5 stars

    Earbuds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Acceptable. Bose is a great brand. Writing this review for a gift card lol.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy is the WORST

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is great; customer service was HORRIBLE. I will never buy anything from Best Buy again!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good but not for running or gym.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good for the gym as they fall out and crackle.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      We appreciate you sharing your experience. While the sound quality is a highlight, it’s disappointing to hear that these earbuds not a good fit for you during gym workouts. A secure fit is crucial for active use, and we recommend trying a different combination of ear tips and stability bands to improve the fit. If you would like further assistance, you can reach out to our support teams.

      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Bose buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them . Only 1 little complaint. The touch to pause is to sensitive my shoulder while working out sometimes touches it and it pauses. Ill live haha

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ear Tips Slips out and Annoying

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best ear piece ever, the ear tips are too soft and slips out and annoying.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Not worth the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had these for 2 months now and I regret buying these. I have constant connectivity issues every day but other than that sound quality is great

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm glad you like the sound quality of your QuietComfort Ultra Earbuds! If the Bluetooth connection seems poor, try rebooting your smartphone, and connect a different device to your earbuds to compare performance; this can often help. If it doesn't, our support team will be happy to assist further. Regards, Fiona M. - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buds would recommend to a friend. Need to find correct fitment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Music never sounded better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These replaced my airpods pro because those would always fall out of my ear. The Bose stay in ear even when working on your back. Great product.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Don buy this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don buy this product, the right side earbud not touching the charger connectors, now I have one side ( left side) working only

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Jose, sorry to hear about the issue you're experiencing with your QuietComfort Ultra Earbuds. We completely understand how frustrating it can be when only one earbud is working due to charging issues. No worries, we’re here to help! To get started, please check out this support article, which may help resolve the issue: https://support.bose.com/s/article/bose-quietcomfort-ultra-earbuds-will-not-charge?language=en_US. If the problem persists after completing the steps, feel free to reach out to us directly using this link: https://bose.life/3rykPZR. We’d be more than happy to assist you further. Klariss – Bose Customer Support. bose

  • Rated 5 out of 5 stars

    On the go…

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having a surround sound on the go is the excellent feeling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing sound

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its Bose its alway amazing product. I own many Bose products.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Not worth the frustration!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear bud did nothing but disappoint me at every turn. To start with they do not seem to have improved on the quality performance issues that I had with as my previous Bose QC ANC earbuds. There was constantly a super frustrating problem with either one ear or the other not connecting, the ANC was by no stretch of the imagination as good as the SONY WF-1000xm5 which I tried before these and the sharpness of the sound was certainly not as good as my previous pair of Jabra Elite 8. Also, the ambient setting feature constantly switched between modes when my hair brushed against one of the ear buds, which was annoying. Needless to say, I would not recommend these.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, If you are experiencing audio issues with your earbuds, I recommend that you try adjusting the equalizer within the Bose Music app. You can look into this via the product support article: https://bose.life/3vujq8D. You mentioned that one of the earbuds is not connecting, we also have suggestions that can help: https://bose.life/3NVDKpH.
      Should you need any additional support, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Bose Customer support bose

  • Rated 5 out of 5 stars

    Bose becomes even greater!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The IIs were some of the best I’ve used and now they’re even better! one thing I will say is Bose needs to be faster with updates! they could’ve added wireless to this case I feel

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    A bitter disappointment... Not comfortable

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, the earbuds are not as comfortable as I had hoped for extended wear. After about an hour, I started to feel some discomfort, which is disappointing for a product marketed as "QuietComfort." I tried adjusting the fit with the included ear tips, but the problem persisted. Second, there’s an issue with call quality. While I could hear the other person clearly, the feedback I received was that I sounded too loud on their end, even in normal conversation.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear that you didn't find your QuietComfort Ultra Earbuds comfortable, despite trying the different combinations of eartip and stability band. Bose sells two other sizes of eartip (XS, XL) and band (0, 4) that you're also welcome to try, in case that helps. If you're being told that you sound too loud on calls, I would recommend installing the latest firmware update via the Bose app. You could also try orienting the Bose logo on your earbuds slightly away from your mouth/chin, which could help. If this issue persists, please get in touch so we can take a closer look at what's happening: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 4 out of 5 stars

    Excellent earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best product I have brought from Best buy. Until that time.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not what I thought.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not quite what I thought. While I can isolate the sound around me, they don’t isolate it from the person I’m talking to. They can literally hear everything going on around me. I did t enjoy these at all. I feel bad.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear you're somewhat disappointed with your QuietComfort Ultra Earbuds! Please note that the earbuds aren't designed to block out the background noise that the person you're on the phone to can hear in your background. The earbuds will only block out the noise that you can hear in your background. Regards, Fiona M. - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Electronic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good earbuds I use it all the time for workout working and talking

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best earbuds around. I switched from AirPods and i won’t be going back any time soon! The hr software works flawlessly as well, which can be a deal breaker.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EARBUDS

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE BEST EARBUDS I BEEN BUYING, IS EXCELLENT PRODUCT

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the purchase customer service with excellent had it in stock and went and purchased them and walked out the door.

    I would recommend this to a friend