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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2415 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are satisfied with the QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds, especially the sound quality, comfort, and fit. Many also appreciate the battery life and design. However, some customers have experienced connectivity issues and noted that the call volume could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 108 Showing 2,141-2,160 of 2,415 reviews
  • Rated 5 out of 5 stars

    Boss

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exelent for my job, god conectivity whit my family

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bose earbuds

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good other than when talking on the phone in your vehicle. Also the sound could be better.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Blake, I'm sorry to hear about these issues! It can generally be harder for the person on the other end to hear you if there's a lot of background noise. However, so we can take a closer look for you, please contact our customer support team here: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Love Them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lost Them 2 Weeks After Buying Them Heart Broken Foreal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them I have always used Bose there my favorite

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    UPGRADED

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose is the TRUTH hands down! I never go wrong with them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great earbuds!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing earbuds! Stop buying cheapies and wasting your money.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is an absolute sham with no quality control. I am on my fourth pair of these earbuds (Bose will replace them if they turn defective). I keep them clean, no accidents or mishaps, and every pair has gone silent in one ear after a few weeks without fail. It's so incredibly frustrating and absolutely absurd that earbuds this expensive are so unreliable. I expect I will be sending back pair #4 as well when they inevitably fail. Additionally, the app is garbage and the earbuds will routinely fail to connect to your device or suddenly disconnect in the middle of use. Do not buy these, no matter what accolades they say they have. Buy something better, ideally not from Bose.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there,

      It is very odd for the same issue to repeat itself in multiple pairs of earbuds. Please make sure that the stability bands are correct seated on the earbuds: https://bose.life/40TI2oU
      This will make sure that the earbuds turn off and charge correctly when placed inside the case. Which will improve connection reliability.
      Please also make sure when cleaning the earbuds you follow our guide here: https://bose.life/3AC4Ajy

      Of course we'd be happy to keep providing support, so please do reach out: https://bose.life/contact

      Nic - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Bose

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose is the best hands down. Way better the an rotten apple.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Random noises and stutters.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have these earbuds and thought they would be better than AirPod pros, but I was incorrect. They don’t fit in my ear very well even after trying all sizes. They make random noises and stutter a lot when listening to music. The noise cancellation is not any better then AirPods especially since it will not fit I. The ear good. Immersion settings are kinda cool though.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks for reviewing the QuietComfort Ultra Earbuds! I'm happy to hear you like the different Immersion modes, however I'm sorry to hear about the poor fit in your ear. If the standard eartip sizes don't fit, you could try the alternate XS or XL sizes that are sold separately. As for the strange noises and stuttering connection, I would suggest rebooting your connected mobile device, and if that doesn't help, please contact your local support team for troubleshooting assistance. Warm regards, Fiona M. - Bose Customer Service bose

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Fix the left one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, but this is my second pair in a year and the left headphone quits charging.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Johnathon,
      We are happy to hear you're enjoying the audio quality of your product. We would not expect you to face repeated concerns with your left earbud not charging, do ensure the stability band on the headphones is in the correct position to avoid this blocking the charging connection. If you require additional help, reach out to us via https://bit.ly/3UNtwsQ
      Tegan - Bose Customer Support bose

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the worst headphones i bought. The charging port tore up in a month. And bose.com has the worst support to get them replace. They have the worst connection problems also Do not buy i repeat for a 300 dollar headphones

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi.
      Thank you for posting. Sorry to hear that your charging port has broken and we would like to help. Please reach out to us here, https://bose.life/3BgUIIU, so we can look into this for you.
      Marvin - Bose Customer Support bose

  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Low volume during calls

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone calls volume are low you can barely hear the person on the other end

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced with the phone call volume. We recommend checking the volume settings on both your device and the headphones to ensure they are properly adjusted. Additionally, you can reach out to our customer support team for further assistance.

      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Rated 2 out of 5 stars

    not for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    dislike these...cant tell you exactly why. the fit. the sound. the noise cancelletion qualities. the look. i dont like these version

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Peter,

      I am sorry to hear that you are not happy with your QuietComfort Earbuds. We would love to understand why and assist you if needed, so please do not hesitate to contact our team directly: https://bose.life/3rykPZR

      Best regards,
      Lau - Bose Customer Support bose

  • Rated 5 out of 5 stars

    ☺️

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good I’m very satisfied☺️☺️☺️☺️☺️☺️☺️☺️❤️❤️❤️

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Audiophile says it's garbage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling is almost nonexistent. The loudest it will go before distortion is so low that you can carry on a normal conversation with no problem. In my opinion, these earbuds are NOT worth the money by any means.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear of your disappointment with your QuietComfort Ultra Earbuds, Steve! Unless the earbuds are used at extreme volumes, the sound you're hearing should be crisp and clear. Try rebooting your mobile device, to see if that helps. As for the noise cancelling, make sure you're in "Quiet" mode, and try disabling "ActiveSense" in the Bose app as well; this can be done by going to the home screen, then tapping Modes > Aware Settings. If you require further assistance, our support team will be happy to help. Warm regards, Fiona M. - Bose Customer Support bose

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Not satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too big and would not stay in my ears. Also kept turning off while in the gym

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Thomas,

      If you QuietComfort Ultra earbuds are not staying comfortably in your ears, it might be because you are not using the right size of eartips for your ears and/or that you are not correctly wearing them, so I invite you to check our fit guide here: https://bose.life/3uWVAlx

      You can always contact us if you need further help: https://bose.life/3rykPZR

      Best regards,
      Lau - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall okay but one thing is cracy when I wear my winter hat over ear buds, lady saying, quiet, aware, emergent.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Hubert,

      If you want to disable to voice prompt in your QuietComfort Ultra Earbuds, please follow these steps:
      1. On the home screen, tap the Settings icon at the top right
      2. In the Settings menu, scroll down and tap "Voice Prompts"
      3. Here you can enable or disable voice prompts as listed.

      If you have any questions, please don't hesitate to contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US

      Best regards,
      Lau - Customer Support bose

  • Rated 1 out of 5 stars

    Garbage dont buy bose in ears ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First pair i had lasted me less then 2 weeks second pair lasted about 3 months. i couldnt take a walk inside a building because that small amount of wind inside a building would mute my calls and they could not hear me.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Oscar,

      I am sorry to hear that your QuietComfort Ultra earbud are not working as expected. Please make sure to choose the right size of eartips for your ears and to correctly wear them: https://bose.life/3uWVAlx

      If the issue is still occurring, please contact our support team: https://bose.life/3rykPZR

      Best regards, Lau - Bose Customer Support bose

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Bad firmware?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound great when they connect right. But, they only connect right about 20% of the time.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm glad you're happy with the sound of your QuietComfort Ultra Earbuds. If you're having connection issues, try rebooting your smartphone (which can often help), and try connecting a second mobile device, to compare performance. If you still need assistance, our support team will be happy to help: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Bose Q

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They awesome but hey do not stay in the ears. They are not foe everyone.

    I would recommend this to a friend