Customer Ratings & Reviews

reconnect to my iphone15pro max every couples minute

Over all they are nice but had to return them because if you wanna use just one ear bud it can only by the right.

While running, the headphones change setting from quiet, to allaire etc just randomly. I'm not even touching my headphones/ears and its changing. I'm not sure why it does this. Also, there is a cracking noise in one earbud that makes it seem defective. This started within the 1st month of using them and It comes and goes during my workouts. I'm really disappointed.

Did not like the size, the toggle for noise cancelation and phone output

The volume is low could Not turn it up. Even the max still low

Very disappointed. I was promised a 2 day delivery and it took 2 weeks. When they did arrive the did not work. They had a lot of static on both ears. I reached out to Best Buy for replacements. I was told I would have them in 1 day. I returned the bad ones and it’s been well over a week and still no replacements. Best Buy has been extremely challenging at best to deal.

i do not like the quality of sound and it does not answer right away

Connection issues, had to reconnect several times.

Poor sound for other person talking to and no read text messages

I have both airpods pro and bose but bose music quality is good but call quality is soso

Noise cancelling is terrible. They pop and make all kinds of noise. I wouldn’t buy these again.

I’ve owned every Bose SoundSport since 2011 wired in ear (black w/white swirl), wired Bluetooth, Wireless Free, Noise Cancelling, All the sport models every year since 2011; These are by far the worst. StayHear tips are gone.

Very disappointed...why is the right one so low on phone calls despite me turning up everything possible. I have to wear both in order to hear well. Tried to return but was past the date. Less than 20 days to return. Wow!

Bose needs Update Everything Connectivity problem

1 week and charging case fails quality in america seems to have dropped to a new low

Too finnicky, the headphones are bulky and not ergonomic with the ear canal. Dont wear a hat with them or your music will constantly shut off or switch. Dont touch them or your music will shut off, and you better put them in right because they cant sense properly when theyre in youe ear, overall a big mess..

Used these for 1 month they were great then I got the box a little wet one day and never worked again , $350 down the drain .

Bose hit the ball out of the park this time with their new Ultra Earbuds! I have a thing for higher-end earbuds and have amassed quite the collection of brands. In the past, I found Bose to be be too bass heavy with their earbuds and headphones, while their noise isolation has always been at the very top. I have enjoyed my existing Bose products but resorted to another brand for my everyday go-to pair. Well I think that has now changed with the introduction of these new Ultra earbuds. They come packaged with several sizes of oval silicone ear tips and stability bands so you can fine tune your fit. I found the large size fits best with my ears. I doubled checked their fit using the Earbud Seal Test in the connected Bose Music App. They fit neatly in their black charging case and there is also a USB A to USB C charge cable included that you'll need. The case does NOT offer cordless charging, which I thought was a bit odd for such premium of a product. The earbuds are a black gloss with a brushed metal touch panel that juts out a bit more than most compact earbuds out there, but that really isn't an issue. It gives me more touch surface where I can play, pause, fast forward, rewind and change the volume. If you long press the touch panel, you can switch the noise cancelling modes and The Bose Music app allows you the opportunity to customize those modes. What sets the Ultra apart from its predecessor is that Bose has introduced their version of spatial audio. It's called Immersion mode and it makes all your music have much more depth. It's quite impressive and my music sounds fantastic with this activated. In the app, you can select to have the sounds play from a fixed point or from a moving point, depending on where your head is turned. These earbuds also offer world-class noise cancellation. I couldn't believe how powerful the NC is in such a small earbud. In Quiet mode, music plays in typical stereo, and then there's Immersion mode that I just mentioned. It also allows sound pass through in Aware mode. There is a custom equalizer in the app that allows you to fine tune the earbuds to your specific taste. I was able to cut down the typically overly strong Bose bass and now they sound just right. I've yet to test them with wind noise and plan on taking them on a bike ride shortly. I hope their incredible NC also helps in this department. They are IPX4 water resistant so I should be fine using them for biking or other sporting activities. I believe the battery life is stated to be around 6 hours in regular mode, or 4 hours in Immersion mode. The case also stores enough to allows 3 additional full charges and theres a quick charge that gives 2 hours of play time with just a 20 minute charge. These earbuds are built with Bluetooth 5.3, giving you about 30 feet of wireless range. These new Ultra buds are also Google Fast Pair capable in case you use that. So far, Im very impressed with these Ultra earbuds and I am really enjoying how the Immersion mode expands the depth of my songs. They're comfortable, fit well and I'm looking forward to putting them through their paces with my morning walks and weekend biking trips. I can honestly say they have now replaced my go-to favorite earbuds. Well done, Bose!

Unfortunately the left earbud stopped working properly. So I took the earbuds into a Best Buy store where I was told I could not return in store because my purchase was online. I am still awaiting a replacement. The return practice should not be so difficult.

Stopped working after two months. Was great before, but it doesn't matter if it lasts for only two months though.