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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2415 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are satisfied with the QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds, especially the sound quality, comfort, and fit. Many also appreciate the battery life and design. However, some customers have experienced connectivity issues and noted that the call volume could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 114 Showing 2,261-2,280 of 2,415 reviews
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality sound is not Active Noise Cancellation I did not buy it

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks for your review, Rolando! The QuietComfort Ultra Earbuds use both passive and active noise reduction technologies; the active part is achieved via the mics producing a cancellation signal. Our support team will always be happy to help you achieve the ideal sound for you. Regards, Fiona M. - Bose Customer Support bose

  • Rated 1 out of 5 stars

    None

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is the worst purchase i have made it was defective and no help from best buy

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Silvia,

      I am sorry to hear that you are having issues with your QuietComfort Ultra Earbuds.

      We would love to hear more about this, so please don't hesitate to contact our support team: https://global.bose.com/en_us/index.html

      Best regards,
      -Lau (Bose Customer Support) bose

  • Rated 1 out of 5 stars

    Ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great for listening music but not great for phone calls .. u hear everything in the person background

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is a static noise on the left earbud. Not worth it

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks for your review, Pablo! The sound you've described can occur in devices with active electronics, but it should be faint in volume and is not a sign that the earbuds are malfunctioning. We hope this helps. Regards, Fiona M. - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Base earbuds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bad not same what thet expect to me the sound is very low no one can hear me

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, if you are experiencing issues with your QuietComfort Ultra, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Customer support bose

  • Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are no good the worst earphones I've ever had

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Quinton,

      I am sorry to hear that you are not happy with your QuietComfort Ultra Earbuds.

      We would love to hear more about this, so please feel free to contact our support team to discuss this further: https://global.bose.com/en_us/index.html

      Best regards,
      -Lau (Bose Customer Support) bose

  • Rated 1 out of 5 stars

    Not worth the name brand and price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality, expected more from Bose. Don’t bother not worth the price.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Sound quality is top notch

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously had the Apple AirPod Pro's and moved to these. Pros: The spectrum of frequencies you can hear with the Bose is definitely noticeable, especially in the low end. The noise cancelation is serious. Overall fitment is better than any other earbud I've tried - I think this is partly due to the outer rubber strip/ring that essentially helps seal off your inner ear from your ear drum. Battery life is amazing so far. Micro USB to charge. Cons: It doesn't appear that the single tap and double tap features for both the L and R ear bud have as much configurability as the Air Pods; can't program the L bud to go back to the previous song with a double tap from my understanding. The Bose Music app is just ok. My iPhone does occasionally have troubles connecting via bluetooth to the headphones.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They come out easily from your ears and don't fit well.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Hugo, if the standard sets of ear tips and stability bands that come with the earbuds do not fit well, I recommend that you check out the alternate sized ear tip kit that provides an extra small and extra large set of ear tips and stability bands. You can view these via our product support: https://bose.life/42FkfYP. Should you need any additional support, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Bose Customer support bose

  • Pros mentioned:
    Comfort, Fit, Sound quality
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Great Sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earbuds. Sound is very clear and bass is amazing. They are comfortable and stay in place. I have to say that visually they look dated. Also sound is very low when on calls, I don't know why is that.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Sad!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first version and second are better than this !! How sad

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,
      Thanks for your feedback, if you would like support with your QuietComfort Ultra Earbuds, please do reach out to us via https://bit.ly/3UNtwsQ.
      Tegan - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Lester M

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very happy with these ear DO NOT BUY JUNK for .

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, we always aim for the highest quality products and service, so it is unusual to hear that you are not happy with your earbuds.
      You can find guidance here
      https://support.bose.com/s/product/bose-quietcomfort-earbuds/01t8c00000OydAIAAZ?language=en_US to ensure your products work perfectly.
      If you need any further assistance, please reach out to us directly at https://bose.life/3kp6LLF and we would love to help.
      Thanks, Matt - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Insane Sound, Great Design, Flimsy Case Lid

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is this product worth $300? No. Is this one of the best sounding earbuds on the market? YES! Very dynamic sound with clean frequencies that are well balanced. Gotta love Bose. Do they fit good? Yes. They grip in my ear with a silicone gusset that fits into the ear around the opening AND it has wings, I need the wings since I wear them everywhere. They are also lightweight, sleek and inline the ear and head, lots of control options by touching the bud and the app allows you to further customize your sound. But….the headphone case has a similar lid and hinge to the airpods. I have put my airpods case through a lot and it is still sturdy. On this case the plastic lid is flimsy and the hinge is not very broad and feels week when i put a little stress on it. Even if i can charge the buds without the top of the case, this flaw alone makes these buds not worth it for me.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Superb and Industry First with Immersive Audio

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose has outdone themselves here with this new ultra QuietComfort earbud! I have owned many high-end earbuds from different manufacturers all in the 250 – 350-dollar range. I have to say, with clarity, that these are the best of the best and better than the previous iteration of Bose QuietComfort earbuds. Unboxing this product showed minimalistic packaging which I certainly appreciated. Inside the packaging are the earbuds in the charging case, quick start guide and very short usb-c cable to charge. Fitting these earbuds to my own ear size was simple – I tried all three sizes included but the medium size that are installed on arrival were the best and most comfortable. Getting these up and running was a breeze and while there are numerous ways to get these connected to the phone, I chose to do it through the Bose music app as recommended. I simply scanned the QR code inside the packaging and it gets you to the app set up. All in all, it took about 3 minutes to get them connected and once connected, there is a simple tutorial on how to use the various features. Operating the earbuds is extremely simple from volume control (swipe up or down on the unit), play /pause (single tap) skipping forward to the next track (double tap), previous track (triple tap) etc. Answering phone calls that come in – single tap to answer, double tap to end I chose a shortcut for each earbud which operates by a simple single long tap– the left earbud set to cycle through the noise cancel modes (Quiet, Aware, Immersion or custom setting)– the right earbud cycles though the Immersive Audio modes (Still, Motion, Off). Noice cancellation – simply unbelievable! For full noise cancellation I like the NC set to Immersion with the Immersive audio set to Motion. I can then listen to music in Immersive Audio with the benefit of full noise cancellation. When I need to be able to hear my surroundings, I long press my left earbud to set noise cancellation to Aware. Simply works beautifully. Sound – Again – just amazing. I took a few hours to set my own equalizer settings that I personally like. Out of the box, the sound is wonderful but a bit base heavy for my taste. Through the app, one can dial in the sound to their own personal preference. This of course will be different for everyone, but I am confident everyone should be able to get the sound they desire. Battery – Just about exactly what Bose stated they would be – 4 hours if listening with Immersive Audio – 6 hours if this is toggled off. Recharging was adequate and you can get to 50% in 20 minutes or so, full charge about 50 minutes. The case holds 3 extra charges. The case cannot charge wirelessly (unless you buy the $50 wireless charging case cover) but does have USB-C. Immersive Audio – An industry first! When set to Motion - Audio sounds like it is coming from two stereo speakers in front of you that follow the movements of your head (Use for the most consistent experience. Best for when you are doing activities that require you to frequently turn your head or look down). When set to Still - Audio sounds like it's coming from two stereo speakers in front of you that stay where they are when you move your head (Use for the most realistic and powerful experience. Best for when you're stationary). When set to Off - Audio sounds like it's coming from your earbuds (Use when you want a classic listening experience or want to conserve battery life). I personally like Immersive Audio On – either Motion or Still – yes uses more battery but it sounds amazing! In short – these are simply superb and definitely worth the dollar amount if it fits your budget. My only negative – at this price point, the case should be capable of wireless charging. You will not be disappointed by this offering from Bose.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Jeff,

      Thank you for sharing your review of the QuietComfort Ultra Earbuds! I'm very happy to see that you like the design, found the setup nice and easy, and are impressed by the sound, noise cancellation and Immersive Audio!

      As you correctly said, the Bose Wireless Charging Case Cover is compatible with wireless charging, should you wish to take advantage of this option. The case can be found via our website, or via your preferred third-party retailer.

      Warm regards
      Fiona M. – Bose Customer Support bose

  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Best wireless earbuds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you love music, you'll love Bose QuietComfort Ultra Earbuds. They are the best wireless earbuds for blocking out the noise and immersing yourself in the sound. They use amazing technology to make your music sound more real and natural, and to fit your ears perfectly. You can listen for hours without worrying about the battery, and you can control everything with the Bose Music app. These earbuds will make you feel like you're in a concert hall, even if you're in a crowded bus. And here's a joke for you: What do you call a fish that wears earbuds? A pod-cast.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    This bud is for you

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bose QuietComfort Ultra Earbuds make the seventeenth pair of headphones in my collection. I seem to collect headphones like some people collect shoes. I only started this madness two years ago. I think I might have a problem. Unlike every other electronic device in my possession for some reason headphones take the most abuse from me. My primary use case for them is to accompany me out on my daily workout runs. And I sweat. A lot. So getting drenched in sweat or getting soaked from a pop up rain storm, or falling out of my ear (ALL THE TIME) and rolling into the muck at the side of the trail, or falling out and bouncing on asphalt just seems to be the norm. It is annoying. Some take the abuse amazingly well, others break quickly. So let me share a few thoughts about what Bose has done well with the latest iteration of their flagship in-ear product. The earbuds are oddly shaped making it frustrating to get them in and out of the charging case. There’s only one good position for your thumb and index finger to grip them and it takes a lot of trial and error to sort that out. Putting them back in the case is equally annoying but the diminutive size is also the biggest appeal of these things. It’s kind of mind blowing how this much audio fidelity is possible in a device this small. In my opinion no one does noise cancellation better than Bose. Pilots, Nascar Pit crews, football coaches…. If you’re in a loud environment and you need noise cancellation, Bose is the device you’ll find all of these professionals wearing. To attempt to shrink down those massive over-the-ear headsets into something tiny that fits in your pocket is a work of modern engineering. And these earbuds do an amazing job at it! That is, if the tips fit in your ear canal. Bose includes small, medium, and large tips to choose from including three additional outer ring bands that work to close the seal in your ears. Once you’ve sorted out which tips and outer ring band works for your ears, head over to the Bose app for the ear-tip fit test. Each time you put on the earbuds you’ll get a startup chime and its worth checking out the immersive audio demo so you know what settings to use for that feature. I paired these to my Apple iPhone 14 Pro Max and to my Google Android Pixel 6a and everything just works well and sounds amazing. Call quality on both listening and being understood on the other end of the line was excellent on both devices and I really have no complaints. If you are looking for today’s top-of-the-line earbud experience with noise cancellation this bud is for you.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Another amazing, high-quality Bose product

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bose - QuietComfort Ultra Earbuds are another great, quality product in the long line of high-quality products from Bose. Upon opening the package, you will discover many different ear tips and stability bands are included to help you find just the right fit for your ears. The medium ear tips and small stability bands are installed by default and these actually ended up fitting me perfectly so I didn’t even need to change them but the fact that 3 different sizes for both the ear tips and stability bands are included is a pretty nice feature. Initial setup was really simple: just download and install the Bose Music app and then allow the app to search for nearby devices to add. Once it found the nearby Ultra earbuds, it quickly connected and took me through a setup process which was easy to follow. One of the cool parts of this process was the ability to run a test to make sure I had an optimal seal in my ears so I could experience the truly amazing active noise cancellation Bose QuietComfort earbuds are known for. The wide variety of tips and stability bands also makes wearing the earbuds for extended periods of time quite comfortable and I have not noticed any discomfort when wearing them for multiple hours at a time. Once everything was properly setup, I certainly was not disappointed. The sound is nice and crisp and the noise cancellation is unparalleled and this is all before even making use of the various customizations that can be made via the Bose Music app. One of the other things I really like about these Ultra earbuds are the touch controls which can be used on either earbud. Swiping up or down on the earbud to control the volume is really handy and I especially like the ability to turn the noise cancelling mode on and off by simply long pressing on either earbud. There is an additional listening mode called “Immersive Audio” which is supposed to make you feel surrounded by whatever you are listening to but I prefer just the standard stereo audio. Others may enjoy this feature more though and it certainly is not a negative that they included this new feature. The only slight downside I can come up with is the microphone quality when using the earbuds for phone calls. I was told my voice seemed to echo a little bit as if I was in the bathroom but it was still plenty clear enough for the person on the other end to understand what I was saying so this isn’t all that big of an issue. Overall, the Bose - QuietComfort Ultra Earbuds are great, high-quality earbuds and I highly recommend them!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Exception, Simple and outstanding !

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What an experience, I was impressed with my last earbuds, however I would be blown away by the Bose Quietcomfort Ultra ones. It really has many more things that I wanted desperately from my earbuds. Easy fit & mods, stays in the ears snuggly. Straight out of the box these Bluetooth Ear buds fit well over my ears. Although made for an IOS phone it is so good that it. ran its own app on the android phone to self install, went to the Play Store, installed the Play Store app, and then installed the app to run the Earbuds. And to my surprise, I was ready to rock'n'roll. The first thing that impressed me the most about the bose is its simplicity & functionality. With one tap you can set all the features that you need if you do it correctly. One swipe you can raise the volume and lower the volume. Physical Controls are remarkable. Something I did not see in any other earbuds. There are three general settings. Immersion. Quiet. Aware. These settings are all unique. Immersion. Locks in the depth of music when played. Quiet Silences the the world around you. And aware lets you hear whats going on in the outside world while playing tunes. The app can adjust the equalizers on all these modes and you could also get spatial features on immersion, although the special features are out of my realm. The built in noise cancellation feature is remarkable. The quality of sound is exceptional. And Immerson makes you feel like you have subwoofers in your ears. While listening to tunes. My phone rang. And I was able to pick it up with one tap on the earbuds so it can handle more than one Bluetooth request and prioritize phone calls on the phone and from the laptop (although win11 and the built in Phone link app may be involved) A feature that does have a problem is linked to my laptop computer getting it back to the Android Smartphone requires that I have to turn off one of the devices, which is a surefire way of getting it to work properly or go through a rigmarole of removing it from the laptops list. And reinstalling it causing disruptions to the phone, sometimes turning off one of the earbuds.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Noise Canceling Done Right

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling without the hiss. Comfort for long sessions of use. Great EQ settings in the app. Loud bootup noise and bad sounding settings voice. I’ve been using the same noise canceling earbuds for 2-3 years and these Bose earbuds solve all of the problems I’ve experienced with those. I was astonished by the noise canceling quality the first time I put these into my ears and the noise from my PC tower faded away like someone changing a volume slider. For a second I thought my computer had turned off entirely. Absent was the background hiss of the noise canceling counter noise and replaced was a comfortable silence and muffled sounds from immediately around me. The buds come with several sizes of both earbuds and sealing rings that mesh with the area around your ear hole. The app performs a “seal test” in which it plays a sound that measures the amount of noise escaping from the around the ear. After three hours of use, my ears would be sore removing my old earphones. Now, it wasn’t painful at all thanks to the small form factor of the Bose earbuds. They also don’t climb up into the ear, but instead hang down, removing another pressure point. It does play a VOOM startup noise when first inserting them into your ears which is startling if you aren’t expecting it. And changing the settings from quiet, aware, and immersion triggers a low quality robot voice to tell you which setting you’ve selected. I wonder when we’ll get away from that sounding so bad. 9/10 product for these little quirks, but I won’t be going back to my old earbuds.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Design, Sound quality

    Rated 5 out of 5 stars

    The Best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice quality sound, excellent and comfortable ear filling., very nice color and design. I try other big brands but Bose has the sound quality that I always looking for. My sound system at my house, car, garage and now my new earbuds. I really recommend this product to everyone who’s looking for a nice quiet and comfot ultra sound.

    I would recommend this to a friend