Customer Ratings & Reviews
- Model:
- 882826-0020
- SKU:
- 10116964
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.3 out of 5 stars
to a friend
great hardware. firmware 4.0.20 RUINED them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a pair of these that had firmware that was a year old or so, and they worked great. I loved em. But I made the mistake of letting the Bose app update them to 4.0.20 which TOTALLY BLOWS. After that connections were a nightmare. Stuck in loops, playing crackly noises, not being able even manually switch devices. I suspect if you ONLY use these with your phone, and never try to pair them with something else, you might be okay. Apart from that, consider yourself warned.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Michael,
It is strange that you've had trouble after the firmware update. I'd recommend making sure that you resync the connection of the earbuds together by placing them in the case and ensure they making a good connection with the charging pins. Then keep the case closed until the case lights stop flashing, and only remove one earbud from the case and it in your ear before removing the other earbud. I'd also try the other steps available here: https://support.bose.com/s/display-articles?productId=01t8c00000QEpawAAD&articleId=ka0Pb0000005158IAA&language=en_US
Or reach out to us, as we'd love to help you with the earbuds: https://bose.life/contact
Nic - Bose Customer Support
Bose ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ear buds fade the bose labels off them when using them a couple of times.
I would recommend this to a friendBrand response from Bose Support
Posted .Thank you for sharing your experience, and we're really sorry to hear that the Bose labels on your earbuds have started to fade.
This issue may be related to wear and tear, and we’d like to look into it further. If you could please send us a message with your proof of purchase and photos of the earbuds, we’ll be happy to assist with a warranty evaluation or replacement options if applicable.
Here's the link: http://bose.life/globalsupport
Your feedback is important to us, and we’re committed to making this right.
-Jelyn, Bose Customer Support
Great buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ear bud headphones that work perfectly and allow easy listening as well as communication.
I would recommend this to a friendWorth the purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re Bose, I haven’t had a bad experience with any Bose product I’ve ever owned.
I would recommend this to a friendLow while on a call
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Music wise amazing but when you’re on the phone call it’s really low.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Rebeca,
Thanks for leaving your thoughts on the QC Ultra earbuds. Music volume and call volume can sometimes be separate on your paired device, so you want to make sure the volume is turned up on the device for the calls as this could be why you're experiencing low volume. Please refer to your phone's user guide for instructions on how to adjust this.
Jeff - Bose Customer Support
Not worth the money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First of all they connected easily to my iphone 16 pro but when i put then on my ear one wouldn’t connect then the other when they connected they sound really low even though the volume was on high. I used them on a flight and while listening to music a claping noise was heard on the background. Regret buying these they are awful.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Jose,
Thank you for sharing your experience with the QuietComfort Ultra earbuds.
If you are still experiencing connectivity issues, please try to factory reset the earbuds in order to clear any state error. You will find the steps here: https://bose.life/qcufr
If you need further assistance, please contact us: https://bose.life/3rykPZR
Best regards,
Lau - Bose Customer Support
Great noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really loved these for the first few days, but then the right earbud started making a very loud static hissing noise. Thankfully bose is sending me a replacement pair :)
I would recommend this to a friendThe sound is amazing. That’s what my husband said.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my husband as a gift. He had an older set very old plus they were refurbished. I told him no more he needed something good he deserves it. He loves them.
I would recommend this to a friendIntervention Tutor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is not as good when talking outside, it's supposed to have ambient noise to help with background noise
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Thanks for your feedback. The noise cancellation is designed to adapt to different environments, but we understand it may not meet expectations as the listening experience and preferences are personal. If you would like to discuss this further with our team, please reach out to us via this link: https://bose.life/globalcontact.
Kind Regards,
Eric V. - Bose Customer Support
Good but could be better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good pair of headphones. Only negative is when your making a call, the mic is not that good
I would recommend this to a friendMaybe
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not charging wireless and too expensive needed better sound
No, I would not recommend this to a friendEat buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent my son loves it this is his 2nd pair cause he loathe other pair he has
I would recommend this to a friendBuy Sony or Sennheiser
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HUGE step back from previous gen. The BT works poorly and their connection to each other is worse. Sound quality took a backslide and the new immersive audio sounds like youre in a huge metal can. JUST BAD
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Sorry to hear you were so disappointed with your QuietComfort Ultra Earbuds, Brandon! If you're experiencing Bluetooth issues, try rebooting your mobile device, as this can help. The sound quality featured on these earbuds is of the usual Bose quality, so given how you've described the Immersive Audio experience, it could be that your pair isn't working properly. Please contact our support team for further assistance: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support
Bose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it and it’s such a good product to have. I bought another one for my husband birthday and I am planning to get another one for my daughter’s birthday next week.
I would recommend this to a friendGreat earbuds !!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As any other Bose product, it performances outstanding
I would recommend this to a friendBose review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product but battery life not good compared to other ear buds
I would recommend this to a friendBose earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These bows earbuds are the best, this is my second pair I’ve owned
I would recommend this to a friendExcelente
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelente me encanta perfecto me gusta bien che veres
I would recommend this to a friendShouldn’t Have Purchased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There’s only one thing that I like about this product and that’s the noise canceling. Besides that I wish I had the option to try before buying. Because they were opened and used for a week, I wasn’t able to return them. Wasted $275 plus the tax….
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm sorry to hear that you're only enjoying the noise cancelling of your QuietComfort Ultra Earbuds! If you've been experiencing any technical issues with your earbuds, I would recommend contacting our customer support team, as the team will be happy to assist you and help you get the best out of your earbuds. Warm regards, Fiona M. - Bose Customer Support
Poor volume during call
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So disappointing the noise canceling is good but when talking on the phone it is the worse you can hardly hear the person you talking to and they say i sound terrible i have the bose soundsport that sounds great but of course they stop making that so now i have to leave bose and get something else
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Paul,
Thank you for leaving your review about the QuietComfort Ultra Earbuds.
I am sorry to hear that you are not fully satisfied of these earbuds because of issues during calls.
In your case, we have a few articles that could be useful: https://bose.life/48X04bE and https://bose.life/3rhLY3G
You can also reach out to us for further assistance: https://bose.life/contact
Nic - Bose Customer Support