Customer Ratings & Reviews
- Model:
- 882826-0020
- SKU:
- 10116964
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.3 out of 5 stars
to a friend
Don’t buy these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good for phone calls the volume is all the way up and still not able to hear the other person. Really disappointed Bose is usually a good brand.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Bella,
We appreciate you taking the time to leave your feedback! Not being able to hear the other person during a call can be incredibly annoying and I'm sorry to hear you've experienced that with our QC Ultra Earbuds! That shouldn't be happening and we'd love to investigate why that could be happening.
You mentioned the volume was all the way up; some smartphones have variable volumes so on-earbud controls can work independently of the smartphone's volume. The next time you use the buds, can you check the volume is up on both the phone and the buds? If you're using an Android phone, there may be multiple volume sliders with one called "Call Volume" that may need to be increased.
If you're still having problems, we're here and happy to help! Head to https://bose.life/3ET4mCs for contact details.
Jeff - Bose Customer Support
So disappointed.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not sure what's happened to Bose but these were very very disappointing. Sound quality was extremely thin... Absolutely no richness at all. And, yes, I used the rather minimal EQ options to try to resolve this but no luck. Call quality. Ugh. I have a pair of QC35 headphones that are truly terrible to use during a call. Apparently, they used the same microphone in these buds. The person on the other end of the call couldn't understand me and plenty of skipped words. I returned these and went with the Sony XM5's and couldn't be happier.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Frederick,
Your feedback is incredible important to us, and we appreciate you taking the time to write about your experience.
I'm sorry to hear you found the sound quality to be thin and lacking richness. This isn't what we would expect from the product and after using them myself, I'd certainly not describe them in this manner. Using the correct eartips and stability bands is incredibly important not only for fit and comfort, but also to ensure you're getting the best sound quality. Having the wrong size tips attached can be massively attributed to the earbud's tone.
I appreciate you've returned the buds and gone for another product, but if you ever purchase a Bose product and experience unexpected behavior or performance, please get in touch with our support team via https://bose.life/3ET4mCs. It may be something that can be resolved with basic troubleshooting.
Jeff - Bose Customer Support
Won’t charge in case.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These will not charge. Period. Right earbud is always at zero percent and left never makes it above 60 percent. Bose recommends ensuring the ear fins are lined up exactly (they are), but if the onus is on the consumer to make micro-adjustments to the product every time they are used, it’s just poor engineering. Product support is a joke.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, we're very sorry to hear that you're having concerns with charging your QuietComfort Ultra earbuds, this is not what we would want you to experience. Do not hesitate to reach out to your local Bose product support team via https://bit.ly/3ucx1kd where we will be happy to get this resolved for you.
Tegan - Bose Customer Support
Fails to fully charge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to get back into case to charge properly or battery is failing. Sound is amazing. Only get 35 minutes of life out of units.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Patrick.
Thank you for your post. We are happy to know that you enjoy the sound of your earbuds. Sorry to hear that the battery life is short. Follow some steps here to troubleshoot it. https://bose.life/48AGwbr. If you have further questions, please get in touch with us here, https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Bose Quiet Comfort Ear Buds, don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible headphones, the sound is amazing but the touch to skip etc is way to sensitive and there’s no way to turn it off
No, I would not recommend this to a friendJust no.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connecting sucks. Noise canceling was all over the place. Worst earbud experience ever.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Monica, I'm very sorry to hear of your disappointment with the QuietComfort Ultra Earbuds! If connecting is proving difficult, try rebooting your mobile device, and also try a different device to compare performance. If these steps don't resolve the issues you've described, then our support team will be happy to assist further: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support
Be aware
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst product I have ever purchased. The biggest issue is bluetooth, loses connection all the time. Immersive mode is not stable.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Thank you for bringing your experience to our attention, and we sincerely apologize for the inconvenience you've faced with the Bluetooth connectivity and the stability of the Immersive mode.
Our technical support team is ready to assist you in troubleshooting and finding solutions to improve your overall experience. Please reach out to us at https://bose.life/globalcontact.
Kind Regards,
Eric V. - Bose Customer Support
Junk
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return the first pair due to connect issues and now I have the pair I exchanged for and they are doing the same thing
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Juan, if you are experiencing connection issues, we have troubleshooting suggestions that can be found on our product support website. For Bluetooth connection issues, you can view our recommended steps here: https://bose.life/3UjEWY5. Should you need any additional support, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Bose Customer support
Will not recommend
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was perfect when i initially bought it. However, it started making noise during calls after the sixth months.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there,
It is odd you'd start to have trouble with the earbuds on calls. Please make sure you try with a few devices (https://bose.life/3xUoTqQ), or contact us (https://bose.life/contact) as we'd love to help.
Nic - Bose Customer Support
connection issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i cant say these should be purchased been having crazy connection issues and of course its out of return now
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Steve,
We understand how frustrating that can be, especially if you're unable to return the product. We're sorry for the inconvenience the connection issues may have caused. If you haven't already, we recommend reaching out to our customer support team for assistance. They may be able to provide troubleshooting steps or offer further assistance to help resolve the issue. Please use this link in order to contact our team directly: https://bose.life/globalcontact.
Kind Regards,
Eric V. - Bose Customer Support
Too small
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don't stay in my ears. Tried every size attachments. Great sound for the few seconds before they fallout
No, I would not recommend this to a friendAmazing sound when playing music / poor for calls
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dislike it when you made calls because the receiving end always complained they could hear everything but you in the background.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
I am sorry to hear that you are having issues during calls with your QuietComfort Ultra Earbuds.
Please make sure to correctly wear the earbuds as the audio performance can be impacted if the buds are not properly inserted. Then, we would suggest resetting the earbuds to clear the connection with your smartphone.
If you need further assistance, please don't hesitate to contact our support team: https://bose.life/contact
Best regards,
Lau - Customer Support
Faulty product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was amazing but the left earpiece started having static noices before one week of purchase
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Alex, we're happy to hear that you're enjoyed the great Bose sound. We'd love to help with these static concerns, please reach out to us via https://bit.ly/3UNtwsQ for additional support.
Tegan - Bose Customer Support
Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had bose quiet ii and was happy with it after one year the right side broke. So i decided to buy the newer model, but when in quiet a mood right side have static noise and battery life is horrible. Very disappointed and no longer a bose fan.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm so sorry to hear of your disappointment with your QuietComfort Ultra Earbuds! While the battery performance is 6 hours with Immersive Audio off, and 4 hours with Immersive Audio on, don't forget that the charging case will supply up to a further 18 hours of charge, keeping your earbuds nicely topped up. As for the "static noise" you mentioned, in some quiet environments you may be able to hear a faint digital audio artifact. This happens when noise cancelling is on high and you're not listening to music. This sound should be faint in volume, and it is normal. I hope this information helps! Warm regards, Fiona M. - Bose Customer Support
need to work on call quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no one could hear me when on a call easy to use love the app
No, I would not recommend this to a friendTerrible taking then back
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.quiet comfort were much better. They just stopped working. I had 2 pairs. Both were returned. Them i got the Bose quietcomfort ultra. A complete waste of money. The noise  cancellation dpes the oppsite. Whenever it tries to cancel noise. It has a loud pop or bop sound. It almost hurt your ears. Very uncomfortable. And to make matters worse. We have to buy insurance each time we return this product. Which is a SCAM.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Uliric,
I am sorry to hear that you are not happy with the QuietComfort Ultra Earbuds due to audio issues.
We would love to hear more about this, so please don't hesitate to contact our support team for further assistance: https://support.bose.com/s/get-help-landing-page?language=en_US Best regards, Lau - Bose Customer Support
Not worth it.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They need a better app, I had issues right out of the box
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Sorry to hear your QuietComfort Ultra Earbuds had issues out of the box! This is not necessarily down to the app; please contact our support team, so we can assist you: https://support.bose.com/s/get-help-landing-page?language=en_US. Regards, Fiona M. - Bose Customer Support
Right side did not work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality has gone down with Bose. Sound is top notch, but only when everything works.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
Thanks for providing your feedback, glad to hear that you're enjoying the great Bose Sound. Sorry you're having issues with the right earbud, we'd love more details to help support you, please reach out to us via https://bit.ly/3UNtwsQ
Tegan - Bose Customer Support
Na
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left fid not fit well but would not stay connected to my Samsung
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm sorry to hear that your left QuietComfort Ultra earbud did not fit well and had connection issues. If rebooting your Samsung device doesn't help, and if none of the other eartip and stability band sizes provide a comfortable fit, then please contact us so that we can assist you further. Regards, Fiona M. - Bose Customer Support
Ignore the BOSE Responses , the left ear is faulty
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT buy, search reviews on here for "static". The issue is the left earbud. Bose is pasting a cookie cutter response which does not have to do with this product. Its a known issue and instead of saying its a badly engineered product they have you go through hoops to no avail. When its quiet you hear the static, digital sound only in the left ear. Check online in other forums as well.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hey FrankC, we're sorry to hear that you are experiencing issues with your product.
Rest assured, our service team will be able to resolve any concerns you have with troubleshooting. If there is a hardware fault, you're covered by an extensive warranty replacement policy for purchases made through authorized resellers like BestBuy. Kindly contact our service team to get back to enjoying your product as expected. You'll be back up and running in no time. https://bose.life/contact
Jack - Bose Customer Support