Customer Ratings & Reviews
- Model:
- 882826-0020
- SKU:
- 11919987
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.3 out of 5 stars
☺️
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good I’m very satisfied☺️☺️☺️☺️☺️☺️☺️☺️❤️❤️❤️
I would recommend this to a friendBad noise cancelation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you gonna use them at the gym or walking on the park they perfect. but for my job as a landscaper they pick up the noise from the blower or mower really bad I won't recommend them at all. Go with some jbl for $60 they will do the same job.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Mario, I'm glad to hear you like using your QuietComfort Ultra Earbuds at the gym or in the park! It can occur that the earbuds won't block out 100% of very loud noises (e.g. a blower or mower); however, they should still reduce this noise considerably. I'd recommend making sure that you have the right eartip and stability band combination, as a secure fit is crucial to good noise canceling. If our support team can help with this, e.g. via the alternate eartip (XS, XL) and stability band (0, 4) sizes that we have available, then get in touch with us here: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support
Random noises and stutters.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have these earbuds and thought they would be better than AirPod pros, but I was incorrect. They don’t fit in my ear very well even after trying all sizes. They make random noises and stutter a lot when listening to music. The noise cancellation is not any better then AirPods especially since it will not fit I. The ear good. Immersion settings are kinda cool though.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Thanks for reviewing the QuietComfort Ultra Earbuds! I'm happy to hear you like the different Immersion modes, however I'm sorry to hear about the poor fit in your ear. If the standard eartip sizes don't fit, you could try the alternate XS or XL sizes that are sold separately. As for the strange noises and stuttering connection, I would suggest rebooting your connected mobile device, and if that doesn't help, please contact your local support team for troubleshooting assistance. Warm regards, Fiona M. - Bose Customer Service
- Cons mentioned:Connectivity
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the worst headphones i bought. The charging port tore up in a month. And bose.com has the worst support to get them replace. They have the worst connection problems also Do not buy i repeat for a 300 dollar headphones
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi.
Thank you for posting. Sorry to hear that your charging port has broken and we would like to help. Please reach out to us here, https://bose.life/3BgUIIU, so we can look into this for you.
Marvin - Bose Customer Support
- Cons mentioned:Volume
Low volume during calls
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone calls volume are low you can barely hear the person on the other end
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced with the phone call volume. We recommend checking the volume settings on both your device and the headphones to ensure they are properly adjusted. Additionally, you can reach out to our customer support team for further assistance.
Kind Regards,
Eric V. - Bose Customer Support
Black Ones Have Sound Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is awful. This does seem to be a problem only with the black ones after I did some research. Unfortunately have to return for a different color.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Brandon! We’re sorry to hear you’ve experienced issues with the sound quality. If you encounter a similar problem in the future, you can check out our troubleshooting guide through this link: https://bose.life/3N0dzAE to help resolve it. We hope your new Bose QuietComfort Ultra Earbuds meet your expectations and provide you with the premium audio experience you’re looking for.
Sophie - Bose Customer Support
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sure there’s better ones out there. These are so sensitive to touch makes them annoying. When I get a call other party has a difficult time hearing me. If I try to readjust them in my ears while on a call with someone it will hangs up. Over all it is just an expansive earbuds but unnecessary unfortunately.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Thanks so much for sharing your experience, we’re really sorry to hear about your earbuds. Your feedback is incredibly valuable and will be shared with our product team to help improve future designs. Here is a helpful guide to resolve the issue with your QuietComfort Ultra Earbuds: http://bose.life/41Y3aKy
Gem - Bose Customer Support
DO NOT BUY
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is an absolute sham with no quality control. I am on my fourth pair of these earbuds (Bose will replace them if they turn defective). I keep them clean, no accidents or mishaps, and every pair has gone silent in one ear after a few weeks without fail. It's so incredibly frustrating and absolutely absurd that earbuds this expensive are so unreliable. I expect I will be sending back pair #4 as well when they inevitably fail. Additionally, the app is garbage and the earbuds will routinely fail to connect to your device or suddenly disconnect in the middle of use. Do not buy these, no matter what accolades they say they have. Buy something better, ideally not from Bose.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there,
It is very odd for the same issue to repeat itself in multiple pairs of earbuds. Please make sure that the stability bands are correct seated on the earbuds: https://bose.life/40TI2oU
This will make sure that the earbuds turn off and charge correctly when placed inside the case. Which will improve connection reliability.
Please also make sure when cleaning the earbuds you follow our guide here: https://bose.life/3AC4Ajy
Of course we'd be happy to keep providing support, so please do reach out: https://bose.life/contact
Nic - Bose Customer Support
Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall okay but one thing is cracy when I wear my winter hat over ear buds, lady saying, quiet, aware, emergent.
I would recommend this to a friendBrand response from Bose Support
Posted .Hello Hubert,
If you want to disable to voice prompt in your QuietComfort Ultra Earbuds, please follow these steps:
1. On the home screen, tap the Settings icon at the top right
2. In the Settings menu, scroll down and tap "Voice Prompts"
3. Here you can enable or disable voice prompts as listed.
If you have any questions, please don't hesitate to contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Customer Support
- Cons mentioned:Connectivity
Don't buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst pair of earbuds I tested, bad sound quality uncomfortable fit huge case, and connection issues
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Arno, I am sorry to hear that you are disappointed with your QuietComfort Ultra earbuds.
To make sure you are getting the best comfort and audio experience, please check our fit guide to know how to correctly wear them: https://bose.life/3uWVAlx
If you need any further assistance, please contact us: https://bose.life/3rykPZR Best regards, Lau - Bose Customer Support
- Cons mentioned:Volume
Audiophile says it's garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is almost nonexistent. The loudest it will go before distortion is so low that you can carry on a normal conversation with no problem. In my opinion, these earbuds are NOT worth the money by any means.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm sorry to hear of your disappointment with your QuietComfort Ultra Earbuds, Steve! Unless the earbuds are used at extreme volumes, the sound you're hearing should be crisp and clear. Try rebooting your mobile device, to see if that helps. As for the noise cancelling, make sure you're in "Quiet" mode, and try disabling "ActiveSense" in the Bose app as well; this can be done by going to the home screen, then tapping Modes > Aware Settings. If you require further assistance, our support team will be happy to help. Warm regards, Fiona M. - Bose Customer Support
Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely not worth the price overall they just seemed okay. For 260 they shouldnt be just okay they should sound great .
No, I would not recommend this to a friendBose Q
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They awesome but hey do not stay in the ears. They are not foe everyone.
I would recommend this to a friendBrand response from Bose Support
Posted .Hello,
Follow our guide here https://bose.life/43wX5nJ to get the best fit, or reach out https://bose.life/contact
for support.
Nic - Bose Customer Support
- Pros mentioned:Comfort
Na
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very very very Bad noise cancellation Good for gym
No, I would not recommend this to a friendBrand response from Bose Support
Posted .We are happy to hear that you find the Bose Ultra Open Earbuds great for gym use. By design, the Open Earbuds don’t block out the world or have noise-cancelling. They do, however, have an automatic volume control feature, available in the Bose Music app, that helps you hear your music evenly as your environment changes from quiet to loud and back.
Kind Regards,
Eric V. - Bose Customer Support
- Cons mentioned:Connectivity
Worst ear buds ive ever owned
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear pods keep dropping signal even though im right next to my phone. I have a hard time manually pairing to my phone. It will connect but no audio comes out. The sound is okay ive had better quality audio from other ear pods
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Jay,
I am sorry to hear about the connectivity issue you are experiencing with your QuietComfort Ultra earbuds.
If it's not already done, please perform a full reset as it often solve minor Bluetooth issues: https://support.bose.com/s/display-articles?productId=01t8c00000QEpawAAD&articleId=ka08c000001c0obAAA&language=en_US
For further help, please contact us: https://global.bose.com/en_us/index.html
Best regards,
Lau - Bose Customer Support
- Pros mentioned:Comfort, Fit, Sound qualityCons mentioned:Connectivity
Terrific Bose Quality Earbuds
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With the Bose QuietComfort Ultra, Bose lives up to their reputation for high-quality sound devices. The sound quality is unparalleled when I compare it to the last 5 or 10 earbuds I've owned. It Is clear, crisp, and has amazing bass (how sweet the sound). My first impression after listening to them was that I didn't want to take them off, I loved the sound. As per the 'quiet' part of the name, it may refer to noise canceling, which lets you enjoy the sound even at lower volumes without hearing the outside world. In a parking lot just a couple hundred feet from a busy interstate, as soon as I put on the second Bose earbud, it got very quiet, and I did enjoy a Netflix show. Separately from that, I used these earbuds during a video conference and it completely blocked out the sound of a loud wall air conditioner. On my Samsung phone, it automatically suggested downloading the app that goes with these earbuds, "Bose Music," which I did, and I let it introduce me to how these earbuds work - I recommend downloading that app. If you need to re-pair the Bluetooth connection, there’s a button you press and hold on the back of the charging case while the earbuds are inserted. I also suggest going to the support website linked on the box and downloading the manual (at least skim it). Another thing about Bluetooth connectivity is that you can only connect to one device at a time (it seems to remember multiple devices), whereas some other earbuds offer a multi-device connection. It announces the device name you’re connected to when it powers up, which is helpful if you’re not sure which device is connected. They rest in the ears very comfortably. The default size earpieces were perfect for me, but there were two other sizes because not everyone's ear is the same size. They are very comfortable, and if you get them in correctly (with the right size ear fitting), they hold very well, which means I can go for a walk (or on the treadmill) without worrying about chasing after an earbud if it falls out and rolls away. A USB Port charges these Bose QuietComfort Ultra Earbuds on the charging case (which, of course, holds a charge for charging the earbuds while away from power sources). The light is orange while charging and white when fully charged. When you open the lid, a light inside slowly flashes blue when Bluetooth pairing is active and otherwise indicates the charging status of the earbuds themselves (separate from the case). On one occasion, the right earbud did not turn on; however, inserting it back into the case and then removing it seemed to fix that. I'm very happy with these earbuds, and plan to regularly carry them in my pocket even though it is a larger case than i'm used to for true wireless earbuds.
I would recommend this to a friend Not worth my money. I thought Bose was high qualiy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good at 1st. Within a year it started buzzing and one was louder than the other. I tried all the troubleshooting steps from Bose support sight. Nothing fixed the issue. I even searched on line and found others with the same issue. Tried their suggestions. I ditched my efforts and bought something else.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, thanks for leaving your thoughts of the QC Ultra earbuds. I'm very sorry to hear you experienced issues with buzzing and volume inconsistencies. This certainly shouldn't be happening so I'd encourage you to get in touch with our support team to explore service. https://bose.life/3ET4mCs.
Jeff - Bose Customer Support
- Cons mentioned:Connectivity
Bad firmware?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great when they connect right. But, they only connect right about 20% of the time.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm glad you're happy with the sound of your QuietComfort Ultra Earbuds. If you're having connection issues, try rebooting your smartphone (which can often help), and try connecting a second mobile device, to compare performance. If you still need assistance, our support team will be happy to help: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support
Meh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve loved every other Bose product that I purchased. This one, not so much. I tried the different sizing pieces, but I still cannot get a secure fit. I could deal with this, but every time you touch the earbuds to adjust the fit, it stops the music from the touch pad or changes mode. Not good for working out.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Sam,
We're sorry to hear that the Bose earbuds didn't meet your expectations, especially given your positive experiences with our other products. If you haven't already, please reach out to our customer support team for further assistance in acquiring an alternative sizing kit. This includes additional sizes, which can help improve the fit. You can easily reach out to our team by using this link: https://bose.life/globalcontact.
Kind Regards,
Eric V. - Bose Customer Support
Fit
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones do not stay in my ear. I have tried all 3 sizes of ear attachments
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello
Sorry to hear that you're having concerns with the fit of your earbuds, You should take some time to experiment with different eartip and stability band sizes to arrive at a combination that suits you, providing a gentle seal and a comfortable experience. It’s common for left and right ears to vary slightly in shape, so sizes may not match from left to right. Also, eartip and stability band sizes may be mixed and matched . If you find that you need alternate sizes, extra small and extra-large eartips and stability bands are available through Bose Support.
Tegan - Bose Customer Support