Customer Ratings & Reviews
- Model:
- 882826-0020
- SKU:
- 11919987
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.3 out of 5 stars
to a friend
Bose Quiet Comfort Ear Buds, don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible headphones, the sound is amazing but the touch to skip etc is way to sensitive and there’s no way to turn it off
No, I would not recommend this to a friendJust no.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connecting sucks. Noise canceling was all over the place. Worst earbud experience ever.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Monica, I'm very sorry to hear of your disappointment with the QuietComfort Ultra Earbuds! If connecting is proving difficult, try rebooting your mobile device, and also try a different device to compare performance. If these steps don't resolve the issues you've described, then our support team will be happy to assist further: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support
need to work on call quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no one could hear me when on a call easy to use love the app
No, I would not recommend this to a friendWill not recommend
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was perfect when i initially bought it. However, it started making noise during calls after the sixth months.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there,
It is odd you'd start to have trouble with the earbuds on calls. Please make sure you try with a few devices (https://bose.life/3xUoTqQ), or contact us (https://bose.life/contact) as we'd love to help.
Nic - Bose Customer Support
Be aware
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst product I have ever purchased. The biggest issue is bluetooth, loses connection all the time. Immersive mode is not stable.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Thank you for bringing your experience to our attention, and we sincerely apologize for the inconvenience you've faced with the Bluetooth connectivity and the stability of the Immersive mode.
Our technical support team is ready to assist you in troubleshooting and finding solutions to improve your overall experience. Please reach out to us at https://bose.life/globalcontact.
Kind Regards,
Eric V. - Bose Customer Support
Junk
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return the first pair due to connect issues and now I have the pair I exchanged for and they are doing the same thing
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Juan, if you are experiencing connection issues, we have troubleshooting suggestions that can be found on our product support website. For Bluetooth connection issues, you can view our recommended steps here: https://bose.life/3UjEWY5. Should you need any additional support, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Bose Customer support
connection issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i cant say these should be purchased been having crazy connection issues and of course its out of return now
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Steve,
We understand how frustrating that can be, especially if you're unable to return the product. We're sorry for the inconvenience the connection issues may have caused. If you haven't already, we recommend reaching out to our customer support team for assistance. They may be able to provide troubleshooting steps or offer further assistance to help resolve the issue. Please use this link in order to contact our team directly: https://bose.life/globalcontact.
Kind Regards,
Eric V. - Bose Customer Support
Ear buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is super low can barley hear anything with them
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Zachary, thank you for sharing your experience. We're sorry to hear you're encountering low audio with your QuietComfort Ultra Earbuds. To help resolve this, we recommend checking out this quick guide: http://bose.life/3VfOB19. It includes steps that should help improve volume performance and get your earbuds back to normal.
Daisy - Bose Customer Support
Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had bose quiet ii and was happy with it after one year the right side broke. So i decided to buy the newer model, but when in quiet a mood right side have static noise and battery life is horrible. Very disappointed and no longer a bose fan.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm so sorry to hear of your disappointment with your QuietComfort Ultra Earbuds! While the battery performance is 6 hours with Immersive Audio off, and 4 hours with Immersive Audio on, don't forget that the charging case will supply up to a further 18 hours of charge, keeping your earbuds nicely topped up. As for the "static noise" you mentioned, in some quiet environments you may be able to hear a faint digital audio artifact. This happens when noise cancelling is on high and you're not listening to music. This sound should be faint in volume, and it is normal. I hope this information helps! Warm regards, Fiona M. - Bose Customer Support
Too small
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don't stay in my ears. Tried every size attachments. Great sound for the few seconds before they fallout
No, I would not recommend this to a friendAmazing sound when playing music / poor for calls
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dislike it when you made calls because the receiving end always complained they could hear everything but you in the background.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
I am sorry to hear that you are having issues during calls with your QuietComfort Ultra Earbuds.
Please make sure to correctly wear the earbuds as the audio performance can be impacted if the buds are not properly inserted. Then, we would suggest resetting the earbuds to clear the connection with your smartphone.
If you need further assistance, please don't hesitate to contact our support team: https://bose.life/contact
Best regards,
Lau - Customer Support
Faulty product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was amazing but the left earpiece started having static noices before one week of purchase
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Alex, we're happy to hear that you're enjoyed the great Bose sound. We'd love to help with these static concerns, please reach out to us via https://bit.ly/3UNtwsQ for additional support.
Tegan - Bose Customer Support
Not worth it.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They need a better app, I had issues right out of the box
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Sorry to hear your QuietComfort Ultra Earbuds had issues out of the box! This is not necessarily down to the app; please contact our support team, so we can assist you: https://support.bose.com/s/get-help-landing-page?language=en_US. Regards, Fiona M. - Bose Customer Support
Not “find my Buds” feature
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lost them within 2 months of purchase. It’s does NOT have the “find my buds” feature. And there’s not loyalty to customers.
No, I would not recommend this to a friendTerrible taking then back
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.quiet comfort were much better. They just stopped working. I had 2 pairs. Both were returned. Them i got the Bose quietcomfort ultra. A complete waste of money. The noise  cancellation dpes the oppsite. Whenever it tries to cancel noise. It has a loud pop or bop sound. It almost hurt your ears. Very uncomfortable. And to make matters worse. We have to buy insurance each time we return this product. Which is a SCAM.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Uliric,
I am sorry to hear that you are not happy with the QuietComfort Ultra Earbuds due to audio issues.
We would love to hear more about this, so please don't hesitate to contact our support team for further assistance: https://support.bose.com/s/get-help-landing-page?language=en_US Best regards, Lau - Bose Customer Support
Eats dirt!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the Noise Canceling has diminished. Also, there is a high-pitched squeak in the ear, which is unacceptable and damaging to hearing. In addition, the battery warning voice and sounding system is very annoying.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Tim, I'm sorry to hear of your disappointment with your QuietComfort Ultra Earbuds. If you feel the noise cancelling isn't working as it should be, then make sure "ActiveSense" is turned off in the app. This setting activates noise cancelling, but only whenever any loud noises near you are detected. You can also turn off the battery voice prompts in the app, by going to Settings > Preferences and then selecting the "Voice Prompts" option. As for the high-pitched squeak you mentioned, we'd like to take a closer look at that, to see if it's expected behavior or not. Our support team can be contacted here: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support
Na
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left fid not fit well but would not stay connected to my Samsung
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm sorry to hear that your left QuietComfort Ultra earbud did not fit well and had connection issues. If rebooting your Samsung device doesn't help, and if none of the other eartip and stability band sizes provide a comfortable fit, then please contact us so that we can assist you further. Regards, Fiona M. - Bose Customer Support
dissapointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these ear buds as a gift, but could not get them to function properly. Then Best Buy said too late to return. very disappointed.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Robert, I am sorry to hear that you were unable to use your QuietComfort Ultra earbuds. We would love to assist you with them and answer your question if you are not sure how to set them up. Please contact our support team for further assistance: https://bose.life/3rykPZR Best regards, Lau - Bose Customer Support
dissapointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these ear buds as a gift, but could not get them to function properly. Then Best Buy said too late to return. very disappointed.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Robert,
I am sorry to hear that you were unable to use your QuietComfort Ultra earbuds.
We would love to assist you with them and answer your question if you are not sure how to set them up. Please contact our support team for further assistance: https://bose.life/3rykPZR
Best regards,
Lau - Bose Customer Support
Right side did not work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality has gone down with Bose. Sound is top notch, but only when everything works.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
Thanks for providing your feedback, glad to hear that you're enjoying the great Bose Sound. Sorry you're having issues with the right earbud, we'd love more details to help support you, please reach out to us via https://bit.ly/3UNtwsQ
Tegan - Bose Customer Support