Customer Ratings & Reviews
- Model:
- 882826-0020
- SKU:
- 11919987
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.3 out of 5 stars
to a friend
Ignore the BOSE Responses , the left ear is faulty
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT buy, search reviews on here for "static". The issue is the left earbud. Bose is pasting a cookie cutter response which does not have to do with this product. Its a known issue and instead of saying its a badly engineered product they have you go through hoops to no avail. When its quiet you hear the static, digital sound only in the left ear. Check online in other forums as well.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hey FrankC, we're sorry to hear that you are experiencing issues with your product.
Rest assured, our service team will be able to resolve any concerns you have with troubleshooting. If there is a hardware fault, you're covered by an extensive warranty replacement policy for purchases made through authorized resellers like BestBuy. Kindly contact our service team to get back to enjoying your product as expected. You'll be back up and running in no time. https://bose.life/contact
Jack - Bose Customer Support
bose quiet comfort
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.left earbuds broken fuzzy muffled sounds come out of it
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, I'm sorry to hear you're experiencing muffled sound coming from the left earbud. I recommend checking the ports are free of debris that may be causing this. Please also remove and reattach the silicone tip and stability band. If the problem persists, unpair the buds from your smart-device, establish a new connection. If you continue to experience problems with poor sound quality, reach out to our team via https://bose.life/3ET4mCs.
Jeff - Bose Customer Support
Trash
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first edition of these headphones were perfect, the last two editions are horrible fit, and blew put in less than a month
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
We are sorry to hear that you're having issues with the fit of your earbuds. We have alternative size eartips available, reach out to us via https://bit.ly/3UNtwsQ one of our agents will have been happy to assist you with this.
Tegan - Bose Customer Support
Not Worth It
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Bose but these aren’t what the price is for. Didn’t focus too much on audio output and receiving output.
No, I would not recommend this to a friendEarbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not my style uudjjxnduridjxjxnd fggsheddh hhhdhdhdurur
No, I would not recommend this to a friendGreat sound, not great microphone for the cost
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microphone quality is subpar for the cost. Many complaints on conference calls. Battery life is average.
No, I would not recommend this to a friendTraded for Jabra elite 10
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over all they are nice but had to return them because if you wanna use just one ear bud it can only by the right.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello John,
Thank you for sharing your feedback about our product. We appreciate your input.
Regarding your concern about using a single earbud, we understand the importance of flexibility. This is why the earbuds Ultra can be used independently for both listening to music and Phone Calls. For optimal Noise Cancellation, we do however recommend using both buds.
Kind Regards,
Eric. V - Bose Customer Support
bad connection
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.reconnect to my iphone15pro max every couples minute
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm sorry to hear about the connection issues between your QuietComfort Ultra Earbuds and iPhone 15 Pro! Rebooting your iPhone can help here. If that doesn't resolve the issue, please contact our support team for further assistance. Warm regards, Fiona M. - Bose Customer Support
Defective ear buds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While running, the headphones change setting from quiet, to allaire etc just randomly. I'm not even touching my headphones/ears and its changing. I'm not sure why it does this. Also, there is a cracking noise in one earbud that makes it seem defective. This started within the 1st month of using them and It comes and goes during my workouts. I'm really disappointed.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
I am sorry to hear about the issues you are experiencing with the QuietComfort Ultra Earbuds. The modes are not supposed to change if you don't tap the earbuds, and you should not hear a cracking noise, so please don't hesitate to contact our support team so we can assist you regarding these issues: https://support.bose.com/s/get-help-landing-page?language=en_US Best regards, Lau - Customer Support
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume is low could Not turn it up. Even the max still low
No, I would not recommend this to a friendToo many bads not enough goods
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like the size, the toggle for noise cancelation and phone output
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm sorry to hear of these issues! We'd like to help you get the best out of your QuietComfort Ultra Earbuds, so please contact our team who will go through each of these points with you: https://support.bose.com/s/get-help-landing-page?language=en_US. Regards, Fiona M. - Bose Customer Support
Static and not great service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. I was promised a 2 day delivery and it took 2 weeks. When they did arrive the did not work. They had a lot of static on both ears. I reached out to Best Buy for replacements. I was told I would have them in 1 day. I returned the bad ones and it’s been well over a week and still no replacements. Best Buy has been extremely challenging at best to deal.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Celese, If your earbuds are emitting static noises, I recommend that you check out our troubleshooting suggestions on our product support page: https://bose.life/46ljNzU. Should you need any additional support, please feel free to reach out to our technical support teams who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Bose Customer support
Bose quite comfort Ultra earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connection issues, had to reconnect several times.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .We apologize for the inconvenience caused by the connection issues you've experienced. If you haven't already, we recommend trying a few troubleshooting steps from this article: https://bose.life/3xkjaKb. If the problem persists, please don't hesitate to contact our customer support team for further assistance. We're here to help resolve any issues you may encounter with our product.
Kind Regards,
Eric V. - Bose Customer Support
Unsatisfied
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor sound for other person talking to and no read text messages
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Eduardo,
Try troubleshooting available here https://bose.life/3V0c0ES and check your phones settings for how to have text messages read aloud. Please also contact us https://bose.life/contact for help with calls.
Nic - Bose Customer Support
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have both airpods pro and bose but bose music quality is good but call quality is soso
No, I would not recommend this to a friendBose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i do not like the quality of sound and it does not answer right away
No, I would not recommend this to a friendPrevious generations are better!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned every Bose SoundSport since 2011 wired in ear (black w/white swirl), wired Bluetooth, Wireless Free, Noise Cancelling, All the sport models every year since 2011; These are by far the worst. StayHear tips are gone.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Ricardo,
It's great to hear you've been a keen Bose owner since 2011 and how you've followed our journey going from wired to truly wireless buds!
While the Stay Hear tips are no more, we have built on their success with the advent of the new earbuds and stability bands which offer more options for securing a perfect fit! The Bose Music app also guides you through making sure they fit well.
If you're having any problems using the QC Ultra Earbuds, please do not hesitate to get in touch with our team. We'll be more than happy to help! https://bose.life/3ET4mCs.
Jeff - Bose Customer Support
Right ear volume stays low. Have to wear both for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed...why is the right one so low on phone calls despite me turning up everything possible. I have to wear both in order to hear well. Tried to return but was past the date. Less than 20 days to return. Wow!
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there,
It is unusual for one earbud to have lower volume than the other, and I'd try our guide here https://bose.life/3QeZWeM for help with the low volume. You can also reach out to us https://bose.life/contact for support under the warranty, as we'd love to help you get a great experience from the earbuds.
Nic - Bose Customer Support
No photos
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bose needs Update Everything Connectivity problem
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi.
Thank you for posting. We are sorry to hear about the connectivity issue you are experiencing with the earbuds. We would like you to try the steps here to address this. https://bose.life/47aVuEt. If you need further assistance, just reach out to us here, https://bose.life/3BgUIIU. We would be glad to help.
Marvin - Bose Customer Support
Terrible
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is terrible. They pop and make all kinds of noise. I wouldn’t buy these again.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .We’re sorry to hear about the issues you’ve experienced with the noise cancellation. This is certainly not the experience we aim for. If you'd like, we’d be happy to assist you further or explore possible solutions. Please feel free to contact our support team here: https://bose.life/globalcontact.
Kind Regards,
Eric V. - Bose Customer Support